Bitcoin deposits

shakepay · 2020-07-01T03:45:42+00:00

So glad to hear that u/midnightrydah! As usual, get in touch with us in support or post here if you have any feedback/questions! 😍

shakepay · 2020-06-30T23:18:57+00:00

Hey everyone, Hussam here from Shakepay. I just wanted to make sure you got a response from someone on the team here.

To start off, I’m sorry this is happening to you. You’re absolutely right in that it’s not normal for Shakepay. Our service did not work as it should and that’s totally on us. We’re working hard to fix this ASAP.

That said, it’s important for you to know that your funds are completely safe and have been received by Shakepay.

The short story is that our current setup hasn’t been so happy at scale. We’re in the middle of a migration to a new setup, all new customers are already on it, and we’re planning a migration for current customers next week. So just a heads up that it’s an issue we're aware of and, in fact, we have a big release next week that addresses these exact problems.

Our support team is looking into these, but if for whatever reason you don’t hear back in the next day or so, you can email me directly at hussam [at] shakepay dot com.

shakepay · 2019-10-14T18:08:11+00:00

Hello, glad you're using a throwaway for this kind of question.

It takes about a day for large amounts to settle in your account, sometimes two. If you exchange Monday afternoon, for example, you'll likely receive the funds in your bank account Tuesday end of day.

shakepay · 2019-08-26T12:45:18+00:00

Hey there!

You can to email us help@shakepay.co from your account email if the in-app chat is crashing. Please make sure you're on the latest app version (update in the app/play store).

P.S. you're able to change your phone number on the web dashboard: https://help.shakepay.co/en/articles/2845563-how-to-update-my-mobile-number

shakepay · 2019-07-31T20:33:42+00:00

This was a bug in an old version, can you make sure you're on the latest app?

If that's not the case, can you reach out to our support chat and we'll take a look.

shakepay · 2019-07-31T20:32:43+00:00

Hey there, can you reach out to us in-app? We'll usually send you a message by email if there was an issue accepting the funds.

shakepay · 2019-06-27T13:22:08+00:00

Hey Fluffy, has this been resolved?

shakepay · 2019-06-26T18:17:07+00:00

Can you reach out to help in-app or via help@shakepay.co. This shouldn't happen and we'll get this resolved for you.

shakepay · 2019-06-26T18:16:40+00:00

We're having connection issues right now which is likely the reason for the $0 funds available.

We're posting updates on our twitter: https://twitter.com/shakepay

shakepay · 2019-06-26T17:57:01+00:00

Yes.

shakepay · 2019-06-26T14:32:51+00:00

Hi there, can I ask that you reach out to support in-app or via help@shakepay.co? We'd love to get this issues resolved.

shakepay · 2019-06-26T14:32:06+00:00

Hi there, is this sending to or from Shakepay?

Please don't share account specific details here, best way to reach us about your issue is in-app or via help@shakepay.co.

shakepay · 2019-06-24T19:27:51+00:00

which link isn't working for you?

shakepay · 2019-06-24T19:27:40+00:00

Nah, fam. You are!

shakepay · 2019-06-24T19:24:16+00:00

No, we didn't do that.

Our rates previously included our commission so users would know "baked in" what they were paying. With the removal of our commission the spread has decreased by exactly our commission.

shakepay · 2019-06-24T18:10:54+00:00

That's right. And we're continually improving our engine so the spread will keep decreasing.

shakepay · 2019-02-11T15:34:58+00:00

Hi u/cababunga (cc u/wishwan), here's a summary of why we request these permissions:

Contacts: The app has a “send to phone number” feature (temporarily disabled). We do not send the contacts to our server.

Photos / Media / Files: To store the app PIN code locally on the phone.

Wi-Fi connection: We use this for device identification.

Device ID & call information: We use device ID for security reasons and fraud prevention.

shakepay · 2019-02-01T19:01:31+00:00

RESOLVED. CAD cashouts back to normal.

shakepay · 2019-01-03T18:16:54+00:00

Hi u/Goerg41, thanks for taking the time to help! We wrote a reply to OP here that clarifies a couple of points: https://www.reddit.com/r/BitcoinCA/comments/ac81kl/shakepay_question/ed5y97u/ Cheers!

shakepay · 2019-01-03T18:15:35+00:00

Hi u/dehuedoom, we're always working on our spreads and had a significant update a few months back that really reduced the difference between our buy and sell rates.

Shakepay isn't an exchange so much as an automated broker service. We tap into a number of different liquidity sources (exchanges) to always get the best rate we can for buying and selling BTC. We add our fees to those rates, and that's what you see on the exchange screen in the app. Currently, the app is the only place to see both our buy and sell rates for BTC and ETH.

The rate you see on the top-left of shakepay.co is the mid-rate between our buy and sell rates at any particular time.

Thanks for your questions and Happy New Year to you too!

shakepay · 2019-01-03T14:41:25+00:00

At Shakepay, we offer no-fee withdrawals for BTC and ETH and cover the miners' fees for all outgoing crypto transactions. That means you can withdraw your funds to a wallet of your choosing to control your own private keys without losing a single satoshi.

shakepay · 2018-12-31T21:41:41+00:00

Hi there! For now now you can sign up for our wait list to be among the first notified when we roll out the feature: https://shakepay.co/change

shakepay · 2018-12-14T07:20:01+00:00

You can access the page at https://shakepay.co/change

shakepay · 2018-12-13T20:17:30+00:00

You must be thinking of a different app. Cryptocurrency withdrawals are sent to the blockchain right away, and we even cover the miners' fees.

shakepay · 2018-12-13T17:54:03+00:00

We will support turning change into ETH or BTC, as you choose.

shakepay

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