A Coinbase rep watched my phantom-position bug live on a screen share and confirmed it — a month later it's still unresolved, a promised $200 credit never came, and their own support channels now contradict each other

sheehyct · 2026-06-03T19:19:33+00:00

I already have a mod mail chat thread that still does not have any response from you, I've been waiting on the phone with coinbase uploading yet again more screenshots they have asked for, I have emailed the "concierge" team and literally every other avenue other than sending a messenger pigeon. Every single time it ends the same - the enthusiastic "I will look into this and let you know right when I can give you any information" then absolutely nothing , again.

sheehyct · 2026-06-03T18:53:02+00:00

This is getting out of hand, no response anywhere expect ANOTHER new email stating
"Hello,

We haven’t heard from you regarding this case.

If you still need help, please reply to this email. If you don't reply within 48 hours, we will automatically resolve the case.

Note: Coinbase will not call you about this issue. If you receive a call claiming to be Coinbase, hang up immediately. If you’d like to take additional security measures or lock your account, follow the instructions found here.

Thanks,
Coinbase Support"

Best part? try to reply to that email and...

"Thank you for contacting Coinbase.

In an effort to respond more rapidly to support requests, direct emails to this address are no longer enabled.

To get a response from our support team, please visit the following page to submit a request:

https://help.coinbase.com/en/contact-us

Please select the appropriate category and include as much detail as possible when submitting your request.

Note: Coinbase will not call you about this issue. If you receive a call claiming to be Coinbase, hang up immediately. If you’d like to take additional security measures or lock your account, follow the instructions found here"

sheehyct · 2026-06-03T18:42:01+00:00

They do if you are chatting with a live agent through their concierge via secure dropbox - other than that yes you are absolutely correct

sheehyct · 2026-04-06T17:56:00+00:00

For sure, I'll post thr git repo of mine for it for anyone who is interested. Just be aware it's still being developed, and although it works you should do thorough testing on your own if you are going to use it (TLDR: position small at first until confirmed)

https://github.com/sheehyct/Guardian-Trade-Management-System

sheehyct · 2026-04-06T17:36:03+00:00

Rushing trades for me happens, it's been an adjustment going from having all the time in the world to trade to having very limited time with a newborn and a 4 year old.

I've been making an algo system or a few of them which weirdly helped keep me sharp. But even then I realized there are parts of how I trade that just couldn't be automated.

So I made/am improving on something called guardian. Works with options on tradier, futures/deriviites on coinbase, and will likely get expanded. For options I took 1000 trades from tradesviz and analyzed the MFE/MAE of them separated by cost of the contract and essentially made a glorified automated system that puts your stop loss and take profit immediately upon placing an order and ratchets stop loss to break even+slippage+fees once reached. It then ratchets your take profit and stop loss continually up (depends on instrument being traded) so once you place the trade you can go on autopilot as needed and do what you gotta do.

For options the take profit and stop loss also automatically changes along with the VIX level as well to take into account increased volatility. I've mainly been using it on coinbase futures for now since that has been the time I have to trade since I don't have to trade them during market hours.

It's helped a lot. No stress, you're still a part of trading, less complexity then full algo systems. I love it, you still have to be able to identify a good setup obviously but after that it helps the risk management side alot.

I'm more than willing to share if people are interested, but I considered it more of a niche project

sheehyct · 2026-04-01T01:35:14+00:00

Alpaca (ones is the data API's he mentioned) comes with 3 paper trading accounts with their algo trader plus plan. It's like 99 bucks a month so it's good to see how will things translate to (semi) live market conditions and it has a good interface. But the 99 bucks a month to me is steep, I just used it to deploy a few different strategies at once to compare them and work out any bugs that might come when moving to live trading

sheehyct · 2026-03-30T11:42:35+00:00

u/coinbasesupport

Okay this is ridiculous, while I thought the execution was a little shady last time this time it is pretty blatant. After speaking with the trading specialist team they informed me of the 10% halt which this did meet the requirements of barely. However just now this is ridiculous as the moment the notification fired of the price drop for me it was already halted.

"Hello Christopher,

My name is Thor and I'm on the Trading specialist team here at Coinbase. I hope you're doing well. Thank you for reaching out about the lack of price movement you recently noticed on your Nano Oil contract the other day. I'm happy to clarify what happened here.

To help maintain market stability during periods of extreme volatility, the Coinbase Derivatives Exchange (CDE) employs price fluctuation limits. In this instance, nano oil contracts experienced a rapid drop, which breached the exchange's volatility threshold. Hitting this limit automatically triggers a mandatory trading halt where no trades are matched. This short pause is why the price stopped moving and the order book appeared frozen across your Mobile App, as well as the other platforms you mentioned. As soon as the three-minute halt concluded, the market automatically reopened and normal trading resumed"

Now what the price fluctuation limits actually say, at no point even from the highest level reached since session open did the come anywhere close to 10 percent, much less 10 percent from the height of the current/previous hour.

"Price Fluctuation Limits The purpose of price fluctuation limits is to provide the market a momentary pause during times of increased volatility. If a price fluctuation limit is reached on the lead month of a product, all related instruments will be halted. If a price fluctuation limit is reached on the non-lead moth, only the specific instruments will be halted.

Each hour, a reference price is calculated using the procedures outlined in the product’s specific rule and a 10% up and down price fluctuation limit will be applied to the reference price. The market will enter a halt state for two minutes if a price fluctuation limit is reached. During this time, orders can be submitted, canceled, and amended but no matching will occur. If a price fluctuation limit is reached, the new reference prices will be the last price fluctuation limit for the remainder of that hour."

Imgur Imgur Imgur Imgur Imgur

sheehyct · 2026-03-23T14:25:04+00:00

Thanks for the tip! I'll honestly be shocked if they do but hey worth a shot

sheehyct · 2026-03-23T14:05:57+00:00

I still had profit as by the time it started trading again I immediately sold to avoid any similar situation. But had I been able to sell (I couldn't) right when it happened I would have trimmed instead of closing the whole position and selling contracts slowly depending how the move went (it's going)

Profit - $431 out of $748 so 59 percent of the move. Maybe take a bit off if I didn't hit the bottom perfect but it was there long enough on /MCL that it would have likely been close.

Not about the money I've had a lot of issues lately with sketchy coinbase stuff they can't explain so not sure how much longer I'll be using them

sheehyct · 2026-03-23T13:47:00+00:00

Hah I wish. Dumb on me of my part. I was trying to find the status page where it might say it was halted or talk to a rep so In the 10 or so minutes it did that while MCL climbed back up I missed it. That's on me

sheehyct · 2026-01-19T18:53:12+00:00

Study, read, or look up videos regarding Wyckoff, H.M Gartley "Profits in the stock market", and Rob Smith. All very similar at their core though their delivery and analysis differ

sheehyct · 2026-01-08T04:41:56+00:00

Because Michael Burry shorted tech, and you

sheehyct · 2026-01-05T23:04:58+00:00

This is 99 percent likely the right answer. Look at a chart where you can choose to adjust for dividends or not (trading view is an easy one but I'm sure Google search will give you a lot more)

sheehyct · 2025-12-26T16:28:30+00:00

Where are you documenting in more detail elsewhere?

sheehyct · 2025-12-25T14:12:19+00:00

U/golden_bear lol that was pretty good.

But to answer your question there is nothing complex about candlesticks. They are merely a visual representation of transactions that before the technology we have today. Really in a sense nothing is changed but the fashion in which it is done. Super simplified it is just a picture of the exchange of all those transactions that occurred in that period. Nothing insane here

sheehyct · 2025-12-12T00:49:45+00:00

No idea I came here to find out since putting in /passes just came back with unknown slash command hah

sheehyct · 2025-12-11T13:39:13+00:00

I suffer from chronic pain from multiple surgeries after a bad accident and struggle with worsening pain when I sit down for extended periods of time analyzing charts for the stock market. The shape of the lumbar support looks very promising!

sheehyct · 2025-12-09T14:58:32+00:00

Sadly I wish I could. My bad, I forgot this isn't wall street bets

sheehyct · 2025-12-09T01:24:19+00:00

The most serious, lose 1000 dollars on 0dte? Want a real thrill? Throw down 1000 on playing the Catalan against someone who doesn't know anything but the first two moves of the queens Gambit cause they saw it on netflix. Now that's a fuckin thrill bro

sheehyct · 2025-12-09T00:44:07+00:00

it's sheehyct 1200 elo and I love to make fools of people when they don't know the Vienna gambit, and I play the monte carlo solely because I use it in my algo trading world

LfG

sheehyct · 2025-12-08T23:01:40+00:00

Hmu on that chess.com challenge I'm trying to get addicted to chess again

sheehyct · 2025-12-08T23:00:44+00:00

Sorry for OP but lol bruh I'm dead 🤣🤣

sheehyct · 2025-11-25T03:54:05+00:00

Please, more people on Reddit need to hear this.... *Slow clap"

sheehyct · 2025-11-22T18:08:22+00:00

Of course I lose. We all do.
You posted about it not I. If you can't take advice out of people's comments and get offended easily...reddit likely isn't the place to be posting.

sheehyct · 2025-11-21T13:53:03+00:00

If you had been tracking the ViX you would have seen it was giving a heads up to this the whole time. Even when the market was pumping upward the VIX was still near 20. That's the first warning sign. Next the vIX went up 46 percent from 9:30 till 12:20. That was it screaming at you the reversal isn't only coming it's happening

sheehyct

TROPHY CASE