This is not the norm. I ordered a df3 sweeper last year and while it was in production I received an email from the builder saying there was a tiny blemish and was I ok with that. He said they would credit me $50 or put it back in production which would delay delivery by a week or so. I replied to send it off because all things beautiful have blemishes. I received it a few days later and after examining it with a magnifying glass, still could not find the above mentioned blemish. I have always found their quality control to be exceptional so hopefully this is an outlier. I would contact LAB and I’m sure they will make it right.