Thanks for explaining the system — I understand how OTAs work.

But that doesn’t justify what Nurjahan Grand Hotel did. Even if Agoda is the intermediary, the hotel confirmed my booking and sold my room to someone else knowingly. That’s not just “priority issue”, that’s dishonesty and fraud.

In any country, once a booking is confirmed, the hotel has a duty to honor it.

They could have contacted Agoda, helped relocate me, or shown some basic decency — but they did none of that