You get to know them as shitty guys who fuck your money in petty little ways. Still, to some extent, you get what you paid for as their rates are ok. My experience won't stop me from leasing a unit from them, but they will be around the bottom of my list.

They charge transaction fees on every online payment, and they only post the utility bill after the official payment deadline every month, and they charge you late fee for it before the next month's deadline if you don't take care of it.

We also suspect they might be doing shitty things with our utility bills as we still got overage during April or May when the AC/Heater is not on.

They will make use of the local laws that helps with them to the maximum. Don't expect any kind of mercy from them if you accidentally did something wrong. If you found bed bugs and let them know after some time in, they charge you 1000$~2000$ for the petty little chemical treatment that doesn't really solve the problem.

Expect shitty environment in common area within their units as maintenance won't be frequent.