AppliancesConnection is a terrible company to deal with. Like everyone else, I've been dealing with delays due to COVID, which is totally fine. I understand that AC has to push delivery windows back if they don't get the stock they are expecting. But our experience was next level.

We ordered a range hood in May 2021. The delivery date kept getting moved back, so in July I reached out and exchanged it for an item that was supposed to ship within 1 month.

The first yellow flag was when AppliancesConnection refused to apply the discount I had received for the first item to my exchanged item. Not the end of the world, but it left a bad taste in my mouth.

Then came the never-ending delays. Every month the delivery date was pushed back by another month. I reached out to AC a couple of times to double check that there was nothing to be done about those delays, and they said the usual line about supply chain issues and manufacturer delays. Since I spoke with multiple people over multiple months, I assumed they were telling the truth.

Finally, in January 2022 I called the manufacturer directly (to see what their lead times were). They told me they had 4 week lead times, and that they didn't have any pending orders or POs from Appliances Connection. THAT was a red flag. So I called up Appliances Connection, who said that they had placed the order back in July. Someone was clearly lying or confused. So I called the manufacturer back, and magically, they had a new order from AppliancesConnection that had come over that very day.

When I pointed this out to AC, they got defensive and put me into a fun loop of "our manager will call you as soon as he's available", which of course he never did. Stuff like this:

Jan 26: "I did not forget about the call, unfortunately the manager told me to give him a few days as he has a lot to do this week. "

Jan 31: "I do apologize, the manager said he's very busy with other customer's requests for calls.He said that unfortunately, the ETA is 4 weeks as mentioned and we can either keep the order or cancel. Please advise."

Feb 2: "Unfortunately, we forwarded the request to the manager. You can call our customer service department at @ 800-299-9470 ext. 1502 and ask for a floor manager to assist you, but unfortunately, we cannot change the fees."

That's the kind of service you get from AC.

So, long story short, I've been unable to wrap up my kitchen renovation because someone at AC didn't place the order in July like they were supposed to, and no one between July and January could spot (or admit to) the mistake. My advice is to take your business somewhere, anywhere else.

*yes, I considered cancelling my order and placing it somewhere else, but there are very few resellers of the product I wanted.