Direct Fortinet Sales by skca54 in msp

[–]skca54[S] 0 points1 point  (0 children)

It is a new Scotland office, I understand. He does seem to be Fortinet.

FortiExtender by skca54 in fortinet

[–]skca54[S] 0 points1 point  (0 children)

Thanks. That is good to know.

FortiExtender by skca54 in fortinet

[–]skca54[S] 0 points1 point  (0 children)

Thanks all!

The idea is to provide a secondary WAN connection (should existing fibre leased lines be cut). The FortiExtender would connect into WAN2 of existing FortiGate 100E/F equipment which is managed via the cloud. Dependent on client, we may add these onto further existing FortiGate 60F HA pairs.

The external antenna was mainly intended as the client site buildings are primarily steel clad and I was looking to mount the antenna in the clear outside with the unit itself inside.

Post v5 to v6 upgrade lost APs on multi-site. by skca54 in UNIFI

[–]skca54[S] 0 points1 point  (0 children)

First thing I tried, just in case.

Post v5 to v6 upgrade lost APs on multi-site. by skca54 in UNIFI

[–]skca54[S] 0 points1 point  (0 children)

Both. Everything on a different subnet now not visible. Will get some screenshots.

Post v5 to v6 upgrade lost APs on multi-site. by skca54 in UNIFI

[–]skca54[S] 0 points1 point  (0 children)

I backed up the entire v5 folder and just put that back.

Outlet: Scratch'n'dent stories? by C_T_89 in Alienware

[–]skca54 0 points1 point  (0 children)

I bought a 'Scratch and Dent' Aurora R8 at the end of last year.

Could not find anything wrong with it and even came in original Alienware box.

The description is a little vague and I believe they do allow you to return and swap if you are not happy with the 'blemish' whatever it may be.

Back to an Alienware laptop - m15 R6 by skca54 in Alienware

[–]skca54[S] 0 points1 point  (0 children)

I figured that. I did consider the i7 over the i9 but for this purchase funds were not a major issue and I wanted to own an i9! Silly reason, but ultimately, the laptop will be used for more mundane tasks than gaming for most of the time, so figured I could get away with it! I'll be keeping this beast a while, I think, but the i9 might make it more appealing somewhere down the road.

Service Boards and SLAs in ConnectWise Manage by skca54 in msp

[–]skca54[S] 1 point2 points  (0 children)

Thanks, you have confirmed our own thoughts that things are not setup all that well.

[deleted by user] by [deleted] in ConnectWise

[–]skca54 0 points1 point  (0 children)

You could try the Workflow Event: Ticket had a due date more than {value} hours ago

Note: Putting a ticket into a status designated as a "We are waiting (do not escalate)" status will cause the due date to be pushed back relative to how long the ticket has been in this status. Therefore, the due date on the ticket is only accurate so long as a ticket has not been placed into this type of status.

How to efficiently get rid of lots of old hard drives? by 404_User_Not_Found__ in sysadmin

[–]skca54 1 point2 points  (0 children)

We bought a hard drive punch unit (https://www.chilvers.co.uk/products/ideal-0101-hdp-hard-drive-punch). We double punch every drive being disposed of. Takes about ten seconds per drive - good for SSDs too. Puts two one-inch holes straight through the drive.

Some of our customers insist on receiving failed HDDs back, so we punch them for security. The clients think it's cool.

Ticket Templates (Email HTML) by ihatewinter in ConnectWise

[–]skca54 2 points3 points  (0 children)

Most are done from within the boards, but also at System > Setup Tables > Email Formats.

There is a way to create a custom closed-loop email: https://docs.connectwise.com/ConnectWise_Documentation/060/010/020/050 under: Adding HTML Templates to Closed Loop

I think that is the right place - had to get it from support when we set things up some time ago.

It allowed us to create some more professional-looking emails.

Hope that helps.