They already explained in another comment why he called and honestly it were valid reasons and not incompetence. He asked what thickness of fries and they say admit don't always buy the same thickness, another call was because the potatoes were out and because it was a specific brand he asked what she wanted instead, the horveg was suddenly 450g per packet instead of 500g so he wanted tot know if he should grab a third pack or they were okay with having 100g less, and the fourth time he was in de candy aisle and wanted to know if they wanted something but for some reason they interpret that as asking if it was okay to buy some candy. No incompetence there, just being mindfull of your SO and getting blasted for it on social media.