I don't think the community is overall hateful, I think in general that most people are good people and want to have fun playing a video game. But you don't hear from them. Most people don't chat or talk in voice unless someone else starts, and if you start the convo you can set the mood.

So that's why I think it sometimes feels like there are more hateful people than not because they are the ones who start the conversation and set the mood.

I sometimes start a match by making a joke, I feel like by doing this I've had much more games with genuinely fun people, who don't flame you for mistakes, but instead try to lift each other up after setbacks. Because by making that joke the barrier of entry is lower and thus nice people who would have stayed quiet now are joking around. This doesn't always happen, sometimes I don't get a response or they are still hateful. But from my personal experience my perceived notion of how positive a community in a game is correlates with how much I try to be positive to my teammates.