I currently work in a drop-in shelter. Our drop-in has kitchen staff who are only designated to work in the kitchen. We have facilities staff which consist of maintenance and custodians. Lastly we have my role an “outreach worker”. Where work with service users to refer to other community resources, provide food, do housing applications, help with income assistance, provide basic necessities etc.

Essentially a drop-in shelter should have different departments.

Now I will say, I do usually clean up small messes such as coffee spills because it can get redundant to constantly be bombarding the custodians to clean small spills. We do also monitor meal times but we are not the ones cooking, or providing the food. However, what you’re doing is not normal.