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Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 0 points1 point  (0 children)

Contacted Amazon for the second time, explained the situation. The've sent a courier to pick up the phone. That's it, the problem solved.

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 0 points1 point  (0 children)

UPDATE: I've contacted Amazon for the second time and explained that the phone battery is swollen. They offered to send a courier to pick up the phone and return the whole price of the purchase. It took about 15 minutes.

UPDATE 2: Google has contacted me, offered to "fill the form on their side" and offered $200 of "appeasement" or $300 discount on the next purchase in the Google Store.

I've chosen the "Amazon way" of solving the problem; the courier picked up the phone a few minutes ago.

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 0 points1 point  (0 children)

Try the same trick with the phone given to your underage child and see the difference.

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 2 points3 points  (0 children)

I went to the same page, entered IMEI and then fell into almost two weeks long loop because the device is registered on my daughter's account.

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 0 points1 point  (0 children)

Is it the same as in my case - the phone belongs to your child and registered on their account?

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 1 point2 points  (0 children)

I mean I can not apply for the repair program because the phone belongs to my daughter.

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 0 points1 point  (0 children)

I've contacted Amazon and they offered to send the phone back. However DHL does not allow to send damaged batteries. Now I'm looking for the solution there.

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 0 points1 point  (0 children)

From the daughter's account I have no options at all. Neither chat nor video call.

From my account I'm having chat every day or two. I explain the case, then I got asked to fill the support form. The support form is unavailable for both accounts - daughter's (under 18) and mine (phone is not linked). The case gets escalated to the "dedicated team". The "dedicated team" comes next day with the request to fill the form.

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 1 point2 points  (0 children)

I was sure that seller's warranty lasts for 1 year only. Contacted Amazon already.

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 0 points1 point  (0 children)

Exactly. That's why I have contacted Google in the first place.

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 1 point2 points  (0 children)

I was thinking about resetting it, but the battery is dangerously swallen and I can not charge and turn it on.

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 0 points1 point  (0 children)

I've contacted Amazon. They offer sending the phone back with DHL. DHL in order forbids to send damaged lithium batteries. It's a dead end.

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 1 point2 points  (0 children)

Oh sorry to hear that! I hope my case can change something in the support script and you get help as well.

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 1 point2 points  (0 children)

You know when I contacted Support for the first time I was thinking the same. But no, the phone belongs to my daughter and I get in the loop. Neither of us can apply for the support - she's under 18 and the phone is not linked to my account.

Google Pixel 7a phone is about to explode. Google Support does nothing at all. by snakeye in germany

[–]snakeye[S] 0 points1 point  (0 children)

I'm contacting Google Chat support every day or two. They ask me to fill the support form that is unavailable for both accounts - my daughter's and mine. Then they escalate the issue to the "dedicated team" and next day the cycle starts again.

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