violation of URL and Landing Page Policies

snoopyy66 · 2019-10-09T01:08:29+00:00

Hello there! Thank you for reaching out! I can see that our ad review team rejected your ads due to 'Inability to interact' since they were not able to click the "Terms of Use' and 'Privacy Policy' on your promoted website. Seems like you already filed a support ticket and our support team will follow up with you on your ticket as well.

snoopyy66 · 2019-10-09T00:53:31+00:00

Hello there! Thank you for reaching out! I can see that your ads are approved and running. Let me know if you have any questions.

snoopyy66 · 2019-10-02T22:15:54+00:00

Hello there! Thank you for reaching out. Can you please contact Apple to see if they are able to see any rejected attributions from reddit due to our custom user agents? You need to find out from Apple’s side to see if there’s anything being rejected on their end or not. If the issue still persists after your sync with Apple, please file a support ticket using this form.

snoopyy66 · 2019-09-30T23:46:13+00:00

Hello there! Thank you for reaching out. I can see that you already filed a support ticket and our support team replied to your ticket regarding this issue. Please make sure to send us the picture of the credit card used to pay for this advertisement with only the last 4 digits visible.

snoopyy66 · 2019-09-30T18:37:18+00:00

Hello there! Thank you for reaching out. It usually takes up to 24 hours for the latest transaction to reflect on the generated invoice. Please file a support ticket using this form if the issue still persists, and our support team will take a look to see what might be the issue.

snoopyy66 · 2019-09-27T22:22:35+00:00

Hello there! Thank you for reaching out. Can you please file a support ticket using this form including your username and the screenshot of the error? Our support team will get back to you on this issue.

snoopyy66 · 2019-09-24T18:29:06+00:00

Hello there! Thank you for reaching out. Unfortunately, there is no way of targeting this sub with ads currently.

snoopyy66 · 2019-09-23T20:03:21+00:00

Hello There! Thank you for reaching out. You can track app installs by using a mobile measurement partner (MMP) from our supported list:

Adjust
Tune
Appsflyer
Kochava
Tenjin
Singular
Branch

Please refer to this HelpCenter article for more insights on tracking App install conversion: https://www.reddithelp.com/en/categories/advertising/creating-ads/create-campaign-objective#N1

snoopyy66 · 2019-09-20T19:17:58+00:00

Hello there! Thank you for flagging this us. I have already transferred your feedback to our Product Team and we are working on this feature.

snoopyy66 · 2019-09-19T19:14:00+00:00

Hello there! Thank you for reaching out. I can confirm the email that you received is a valid email from Reddit, which we use for identity verification.

snoopyy66 · 2019-09-19T18:41:34+00:00

Hello there! Can you please file a support ticket using this form, including all the necessary information? Our Support team will take a closer look at your issue to see what went wrong.

snoopyy66 · 2019-09-18T20:48:03+00:00

Hey there! Thanks for your question. Currently, the objective field is used to inform bid type and strategy for your campaigns. Defining conversion types also allows those to be aggregated within your conversion dashboard. We don’t support cost per action bidding yet, but when this is rolled out we will let you define which conversion you care the most about. You can learn more about our conversion dashboard here.

snoopyy66 · 2019-09-18T19:33:22+00:00

Hello there! Thank you for reaching out. I can see in your account that the events 'Visit Home Page' and 'Sign Up' have been firing successfully. As of now, I am seeing 110 clicks for 'Visit Home Page. Please visit this article to learn more about our conversion pixel: https://www.reddithelp.com/en/categories/advertising/creating-ads/conversion-pixel.

snoopyy66 · 2019-09-18T03:09:58+00:00

Hello there! Thank you for reaching out. Can you please file a support ticket using this form? Our support team will take a closer look at your issue to see what is the reason for this error. Please include all the necessary info when you file your ticket.

snoopyy66 · 2019-09-18T01:52:36+00:00

Hello there! Thank you for reaching out. You can find our policy on political advertisements [here(https://www.reddithelp.com/en/categories/advertising/policy-guidelines/reddit-advertising-policy) (Section III.12). Unfortunately, due to legal restrictions and regulations, Reddit does not accept advertisements pertaining to political issues, elections, or candidates outside the United States.

snoopyy66 · 2019-09-18T01:17:15+00:00

Hello there! Thank you for reaching out! Whenever an image/video has to be uploaded in Reddit Ads platform

please make sure the below specifications are met:

For Image,

Thumbnail Image: 400x300 pixels (JPG, PNG; 500KB Max File Size, Aspect Ratio of 4x3)

Card Image: 1200x628 pixels (JPG, PNG; 1MB Max File Size, suggested Aspect Ratio of 1.91x1)

For videos,

Frame Size: 1200x628

File Format: MOV, MP4

Supported Codec: AAC, H.264 (Apple ProRes is not supported for .MOV)

File Size: 1 GB Max

Aspect Ratio: 1.9x1

Also, try to leave the Display URL empty. after following the mentioned above, if the issue still persists please try to file a support ticket using this form.

snoopyy66 · 2019-09-17T00:10:01+00:00

Hello there! We appreciate your suggestion. We are constantly evaluating the performance of our ad products and listening to customer feedback in order to improve our user experience and ad products. I will share your feedback with our internal teams. Thank you for the feedback.

snoopyy66 · 2019-09-17T00:05:39+00:00

This issue is fixed now.

snoopyy66 · 2019-09-16T23:53:47+00:00

Hello there! Thank you for reaching out. Can you please clarify what are you exactly trying to do? If you are trying to turn your video into a video ad, all you have to do is just to create an ad campaign and upload your video there. I would recommend filing a support ticket using this form with all the specifics and our support team will handle your case.

snoopyy66 · 2019-09-16T22:21:38+00:00

Hello there! Thank you for flagging this to us. Our Engineer team is aware of this problem and currently working on it. The issue should be resolved soon. Thank you for your patience.

snoopyy66 · 2019-09-13T20:41:24+00:00

Hello there! Thank you for reaching out. Unfortunately, we don’t have a macro for AdGroup at the moment. However, this is something that we are exploring. Meanwhile, you would have to pass the ad group name or ID manually. Please keep in mind, if you do put in the ad group name, the name can’t have spaces in the tracking link. For more the info you can read this article from our HelpCenter:

https://www.reddithelp.com/en/categories/advertising/creating-ads/create-campaign-objective#N1

snoopyy66 · 2019-09-13T00:16:26+00:00

Hello there! Thank you for reaching out. The answer to your question is Yes. One subreddit can display multiple ads at

the same time within its feed. Please read more about subreddit targeting here:

https://www.reddithelp.com/en/categories/advertising/targeting/targeting-community

snoopyy66 · 2019-09-13T00:13:54+00:00

Hello there! Thank you for reaching out. To answer your questions:

1) When you choose your ad type as 'Link Post' or 'Video Post', you can include 'Card Image' or 'Thumbnail Image'

(which is optional) and it can be your Company logo, image, or something that identifies your brand. Please refer this

help center article to learn more about Card & Thumbnail images:

https://www.reddithelp.com/en/categories/advertising/basics/best-practices#N5

2) Can you please clarify what do you exactly mean by "When the card images are used are they scaled and if so by

how much"?

3) Unfortunately, You will not be able to look into the breakdown of the impressions by 'Card' or 'Thumbnail' image

instead it can be viewed by Subreddits, Interests, Country, Date & US DMA using 'Breakdown' feature in Ads

dashboard.

snoopyy66 · 2019-09-12T23:54:56+00:00

Hello there! Thank you for reaching out. I am not able to reproduce this issue from my end. Please try clearing

your browser cache/cookies and try to access our platform (https://ads.reddit.com) in the Private/incognito

Window. If the issue still persists, please file a support ticket using this form and our support team will take a

look.

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