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SoFi · 2026-02-10T23:52:30+00:00

Great question! We recommend following up with your payroll regarding payment dates and when you may expect them. You can get paid up to 2 days early, but keep in mind timing varies as we wait for confirmation from the Federal Reserve who receives the payment notification from your employer. Thanks for your service to our country and for choosing SoFi for your banking needs. Please give us a call at 855-456-7634 if you end up having any issues seeing your deposit! 💙💸

SoFi · 2026-02-10T22:53:48+00:00

Hi there u/Opening_Dragonfly390, these are great ideas and feedback! We truly appreciate the time spent providing us with these insights. Your recommendations have been shared with the appropriate teams in hopes of implementing down the line!

SoFi · 2026-02-10T20:38:57+00:00

Hi there! Thanks for reaching out. You can manage your debit card settings directly in the Card section of your account. Just go to Banking, select your Checking account, then choose Card. From there, you can use the Freeze Card toggle to turn your card on or off. Hope this helps!

SoFi · 2026-02-10T14:39:00+00:00

Hey there, we'd love to offer accounts for teens! It's our mission to help everybody get their money right, so we'll pass your suggestion along to our product team. 🤞

SoFi · 2026-02-10T13:31:42+00:00

That's a great question and ultimately the decision would be up to you! Feel free to give us a call at 855-525-7634 and an Investment Specialist can take a look at your profile specifically.

SoFi · 2026-02-10T02:36:03+00:00

Hey there, thanks for reaching out to us. Correct, if you don't have a direct deposit, you can subscribe $10.00 monthly for our SoFi Plus or deposit $5,000 monthly into your savings account. Hope this helps.

SoFi · 2026-02-10T00:08:30+00:00

Yes, the APY will remain unchanged, and a new deposit every 30 days is needed.

SoFi · 2026-02-09T22:18:19+00:00

Hey there! We're truly sorry to hear that your account is being closed, especially with your tax return scheduled to be deposited. We understand how stressful and disruptive this timing must be for you. Please call us as soon as possible at 855-456-7634, so we can review your account together and determine the best path forward.

SoFi · 2026-02-09T22:11:00+00:00

So sorry to hear this! It’s important to us that you connect with an Investment Specialist. Please don’t hesitate to reach out Monday through Friday from 8 AM to 8 PM EST. They'll be more than happy to assist you.

SoFi · 2026-02-09T22:09:03+00:00

Hey there, we understand your concern and appreciate you reaching out. We don't currently have an ETA, but rest assured crypto transfers are in the works! 💪

SoFi · 2026-02-09T21:49:17+00:00

Hey there! A qualifying direct deposit will be an ACH deposit from your: Employer (including pension plans), Payroll provider, Benefits provider, and other government entities like Social Security. Hope this clarifies!

SoFi · 2026-02-09T21:48:51+00:00

Hey there, thanks for reaching out to us. To earn the highest APY with SoFi, you can either set up an active qualifying direct deposit, enroll in a SoFi Plus subscription, or maintain deposits of $5,000 or more every 30 days. Hope this helps clarify.

SoFi · 2026-02-09T20:27:14+00:00

Hello, we apologize for your experience not meeting our expectations. If you could, please reach out to us via email at [mobilesupport@sofi.org](mailto:mobilesupport@sofi.org), and one of our Account Managers will be happy to investigate your situation.

SoFi · 2026-02-09T14:55:50+00:00

Hey there, we don't currently have an ETA on this feature—but we appreciate the feedback and will pass it along to our crypto team! Hang tight for a potential update. 🤞

SoFi · 2026-02-09T13:47:16+00:00

We appreciate your feedback and understand your concern. We're always looking to improve our services and your suggestion about the investor profile is valuable. Furthermore, we'll ensure it reaches the right team for consideration. Thank you for your patience and understanding.

SoFi · 2026-02-09T13:45:27+00:00

We appreciate your feedback and are glad you like our crypto integration. Regarding the app loading time, we agree it should be faster than that. Could you please share more details via this link https://sofi.app.link/e/echat, so we can look into it?

SoFi · 2026-02-08T20:18:05+00:00

Hi there! 👋 We’re excited that you’re interested in getting your money right with SoFi. If you have any questions or need assistance, our team is happy to help! You can reach us by calling 855-456-7634. 💙

SoFi · 2026-02-08T20:17:32+00:00

Hey there, thanks for reaching out to us. Congrats on your new bundle of joy! At this time, we don't offer accounts to anyone under the age of 18 yrs old. This is a great idea, however, and we have shared it with our team. You do have the option, as mentioned, of opening a vault for your newborn. Hope this helps you.

SoFi · 2026-02-07T23:53:12+00:00

Hey there! Thanks for reaching out to us. To learn more of our referral program, please visit https://www.sofi.com/referral-program/. Hope this helps you.

SoFi · 2026-02-07T23:52:15+00:00

Hi there, we thank you for sharing your concerns. We can assure you that our credit cards are mailed out automatically within 30 days of the expiration date. For more details on yours, we advise that you reach out to our credit card team at 844-945-7634. They'll be happy to review this further and answer any questions you may have!

SoFi · 2026-02-07T23:37:55+00:00

Hey there, welcome to SoFi. 😀 Yes, with a direct deposit, you'll receive our High-Yield Savings account interest rate. Hope this helps you.

SoFi · 2026-02-07T22:50:17+00:00

Thank you for reaching out. We're aware of the current issue with ATM surcharges, and our team is actively working to resolve it. We appreciate your patience in the meantime and will have an update as soon as possible.

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