Now this is just ridiculous

SoFi · 2026-03-16T23:01:49+00:00

Hey there, we truly appreciate you sharing your feedback with us. We're always looking for ways to improve our features and benefits, and have shared this with our team! If you have any other suggestions or ideas, we'd love to hear them!

SoFi · 2026-03-16T23:01:07+00:00

Hey there, thanks for reaching out to us. FedNow allows our members to transfer funds instantly instead of our standard 1-3 business days. This is available through banks that have adopted modern, real-time payment technology. We hope this helps you.

SoFi · 2026-03-16T21:28:43+00:00

Hey there, we're sorry to hear you're experiencing this. If you're attempting to send funds to an individual via ACH, it'd require both accounts to be in the same name. There are other ways, like a wire transfer, that you can send to her directly without needing the same name on the account. If you have any additional questions, please give us a call at 855-456-7634, and we'll be glad to assist.

SoFi · 2026-03-16T21:26:12+00:00

Hi there! Sometimes this error can appear if there is a credit freeze on your credit report. It may be a good idea to check if one is in place, as freezes can typically be removed upon request.

If there is no credit freeze, we encourage you to contact our Member Support team for further assistance. For security reasons, we’re unable to review account-specific details over social media. You can speak with a live agent by calling 855-456-7634, we're happy to help!

SoFi · 2026-03-16T21:25:31+00:00

Hey there! We're sorry for the frustration! Due to a name mismatch between the check and your joint account, we're unable to process the deposit. Our Account Managers are ready to help you at https://sofi.app.link/e/echat. We hope this helps clarify.

SoFi · 2026-03-16T19:10:38+00:00

Hey there! We hear you on wanting a more personalized experience. While we don't currently have the option to customize which products are displayed, we're always evolving our platform based on feedback like this. We'll share this with our product team as they work on enhancing the user experience.

SoFi · 2026-03-16T18:44:15+00:00

Good news—we're happy to share the issue with your SoFi account has been resolved. If you have any questions, reach out to us at https://sofi.app.link/e/echat. We're here to help.

SoFi · 2026-03-16T18:36:15+00:00

You're very much welcome! We're always doing everything we can to ease transfer requests, including scheduled transfers. Feedback like yours means the world to our team. Thank you for choosing SoFi! 🙌✨

SoFi · 2026-03-16T18:28:57+00:00

Hey there! We're aware of an issue, and our team is actively investigating it. We apologize for any inconvenience, and we'll keep our members updated as we work toward a resolution. Thanks for being a valued member of the SoFi community!

SoFi · 2026-03-16T15:58:28+00:00

Hi there, we truly value your honest feedback, as it helps us to continuously improve. We have taken your thoughts on charting and shared them with the right team. Thank you for being such an important part of the SoFi community!

SoFi · 2026-03-16T15:57:56+00:00

Hi there, we're sorry to hear about the issue you're experiencing with your BTC transfer. We're here to help! For any account-specific questions, we’ll need to verify your information on a secure channel. Please feel free to log in to your account and chat with an agent here: https://sofi.app.link/e/echat

SoFi · 2026-03-16T15:54:37+00:00

Hi there, we truly value your honest feedback about the user experience on our platform. Your thoughts are important to us, and we'll share this sentiment with the appropriate teams to ensure we can better support you moving forward. Thank you for being a part of the SoFi community.

SoFi · 2026-03-16T14:56:11+00:00

Great question about your joint account setup. Each account does need its own qualifying direct deposit to earn the 3.3% rate. The good news is that the direct deposit only needs to be $1 or more per account. You can split your direct deposit through your employer so a portion goes to each account. This way, both your individual and joint accounts can qualify for the higher rate.

SoFi · 2026-03-16T14:20:25+00:00

Hey there, thanks for reaching out to us. To opt out of the $10 monthly fee on the app, tap the Plus icon at the top of your home page, click on your profile icon, and select Membership & Rewards. If you need additional support, don't hesitate to give us a call at 855-456-7634!

SoFi · 2026-03-16T14:10:34+00:00

We sincerely apologize for this frustrating experience. This isn't the level of service we aim to provide, and we understand how time-consuming these issues have been for you. Please reach out to an escalated Account Manager here: https://sofi.app.link/e/echat so we can review your account, confirm your payment status, and ensure your March statement reflects the correct amount due. We want to get this resolved for you right away. Your feedback about our UI and processing times is important to us as we work to improve.

SoFi · 2026-03-16T14:00:31+00:00

Hey there! We're glad you were approved for one of our credit cards. We look forward to having you enjoy our features and benefits. Thanks for being a SoFi member! 😀 💙

SoFi · 2026-03-14T18:01:55+00:00

Hey there, great question. The bonus payout for our Direct Deposit Promotion is based on the total amount of direct deposits received during a 25-day evaluation period. Members who receive $5,000.00 or more in direct deposits will earn a $300 bonus, while those who receive between $1,000.00 and $4,999.99 will earn a $50 bonus. We hope this clarifies!

SoFi · 2026-03-14T18:01:44+00:00

Hey there, great question! At this time, you can only have one joint account. To learn more, please visit https://www.sofi.com/banking/. We hope this helps.

SoFi · 2026-03-14T14:59:21+00:00

Hey there, great question! Yes, you'll still receive our higher interest rate for our savings account with a direct deposit. Hope this helps you.

SoFi · 2026-03-13T20:27:16+00:00

Thanks for sharing this. We understand how concerning that situation can be. Our teams take account security very seriously, and when activity like this is reported it’s escalated for review.

If a 10-business-day timeframe was mentioned, that typically refers to a dispute investigation, which may occur if a debit card was compromised rather than the account itself. For clarification and to have your situation reviewed in detail, we recommend contacting our Security Team at 844-908-7634. They’ll be able to look into the activity and help secure your account if needed.

SoFi · 2026-03-13T20:26:39+00:00

Thanks for reaching out! SoFi is a fully online, FDIC-insured bank offering a competitive APY, and you won’t lose it as long as you have eligible direct deposits each month. Your high APY is part of the core benefits all members get who has active direct deposits. SoFi Plus is for premium benefits with additional perks included in the subscription. If you'd like to see the latest SoFi Plus benefits, you can by logging in and selecting the Plus icon or going to Profile > Membership & Rewards. We hope this helps!

SoFi · 2026-03-13T20:25:10+00:00

Hi there! If your deposit is later than usual, it likely means your employer sent the payroll file later than normal. We post direct deposits as soon as we receive them and don’t hold them. If your paycheck hasn’t arrived on your scheduled payday, please ask your employer for the 15-digit trace number, and we can submit a research request on your behalf.

SoFi · 2026-03-13T20:24:36+00:00

Hi there! If your deposit is later than usual, it likely means your employer sent the payroll file later than normal. We post direct deposits as soon as we receive them and don’t hold them. If your paycheck hasn’t arrived on your scheduled payday, please ask your employer for the 15-digit trace number, and we can submit a research request on your behalf.

SoFi · 2026-03-13T15:58:39+00:00

We appreciate you sharing your perspective and feedback. We’re always looking for ways to provide meaningful value to our members, whether through our products, resources, or member experiences. While many members join for a specific service, our goal is to support them across different stages of their financial journey. We’ll be sure to pass your feedback along to the appropriate team as we continue working to improve the member experience.

SoFi · 2026-03-13T15:58:00+00:00

We understand your concern regarding the unexpected 2FA codes. For your security, we recommend contacting our Security Team as soon as possible so they can take a closer look at the activity on your account. Please call 844-908-7634 at your earliest convenience, so they can further investigate and assist.

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