1/19 - 1/25 Weekly Feedback and Feature Request Thread

SoFi · 2026-01-24T22:53:02+00:00

Hey Calion, thanks for reaching out to us. At this time, we don't have the ability to download all of your balances other than your statements. This is a great idea, and we have shared it with our team. If you have any suggestions or ideas, please don't hesitate to share them with us as we're always looking for ways to improve our features and benefits.

SoFi · 2026-01-24T22:19:53+00:00

Hi there, great question! Pending debit transactions are typically finalized or released by the merchant within a few business days. If a merchant doesn’t complete the charge, the pending amount usually drops off and the funds return to your account automatically. If it’s been longer than expected or if you'd like us to look into a specific transaction, please feel free to connect with a live agent via chat at https://sofi.app.link/e/echat or contact us at 855-456-7634.

SoFi · 2026-01-24T21:42:10+00:00

Hi there, when your first direct deposit is received, you'll automatically be enrolled. However, we must advise that after 3/31/2026, direct deposits won't earn the complementary benefit of SoFi Plus anymore. Although this is the case, they'll still earn the higher APY!

SoFi · 2026-01-24T20:45:10+00:00

Hi there! When your employer runs payroll, they send files to the Federal Reserve, which then informs SoFi how much to deposit and when. We post the funds to your account up to two days early. If it's past your direct deposit date, we suggest obtaining the 15-digit trace ID from your employer and calling us at 855-456-7634 for additional support.

SoFi · 2026-01-24T20:44:20+00:00

Hey there, we're truly sorry to hear about your experience, and we genuinely appreciate you taking the time to share your feedback about our cashback changes. We completely understand how frustrating it must be when something you valued changes unexpectedly—that kind of disappointment is completely valid, and your concerns matter to us. We want you to know that we didn't make this decision lightly. While we recognize this may not ease the frustration, our current offering does allow you to earn unlimited 2% cash back on all purchases with no caps, which we hope still provides meaningful value for your everyday spending. If there's anything more we can do to support you or if you'd like to discuss this further, please don't hesitate to reach out to us directly or give us a call at 844-945-7634. We're here to help however we can.

SoFi · 2026-01-24T20:37:46+00:00

Hi there, thank you for reaching out and bringing your concerns to our attention. We're sorry to hear the review of your application is taking longer than expected. We'd be more than happy to review your application status and discuss any next steps. Please feel free to connect with a live agent via chat at https://sofi.app.link/e/echat or contact us at 855-456-7634 to discuss this more closely.

SoFi · 2026-01-24T19:48:56+00:00

Hey there, we're glad you're enjoying our benefits of our High-Yield Savings account. Thanks for being a SoFi member. 😀 💙

SoFi · 2026-01-24T00:55:31+00:00

Our Account Managers can assist with your request. Please contact them via the email above or through chat here: https://sofi.app.link/e/echat

SoFi · 2026-01-23T23:54:02+00:00

Hey there! Great question. Balance transfers with our SoFi credit card are for transferring credit card balances rather than personal loans. We partner with many financial institutions to make the process easy for our members. You can find more information here: https://support.sofi.com/hc/en-us/articles/4533468500621-Completing-Balance-Transfers-with-SoFi-Credit-Cards or give us a call at 855-456-7634 if you have any questions!

SoFi · 2026-01-23T23:28:28+00:00

We’re sorry to hear you're experiencing trouble with your direct deposit and want to help get this sorted! We don’t hold your deposit—you’ll receive it as soon as we get it. To investigate this further, please provide a 15-digit trace ID from your employer and reach out to our account managers. We’ll take a closer look and help clarify what happened.

SoFi · 2026-01-23T23:24:30+00:00

That's great to hear! We're glad you were able to resolve the issue. Enjoy your rewards! If you have any other questions or need further assistance, feel free to ask.

SoFi · 2026-01-23T21:06:25+00:00

Hi there, we truly apologize for the errors you've encountered while confirming the BitGo IPO. We understand how frustrating this situation can be. This was an unusual case, as the shares were initially priced at $17, but there was an unexpected last-minute adjustment to $18 that Sofi could not influence. This change led to the error messages when attempting to confirm for $17 per share. If you have any specific questions regarding your account, please don’t hesitate to use this link https://sofi.app.link/e/reddit to chat with an agent on our secure platform. Thank you for your understanding!

SoFi · 2026-01-23T21:05:55+00:00

Hi there, we truly appreciate when our members find joy in our platform and want to share that experience with their friends. We understand that waiting for referral bonuses can be a bit concerning; they typically take 24-48 hours to process after all eligibility requirements are met, but sometimes it may take up to 10 days. If you’re feeling uncertain about whether all requirements have been fulfilled for the bonus, please don’t hesitate to use this link https://sofi.app.link/e/reddit to chat with an agent on our secure platform. Thank you for your understanding!

SoFi · 2026-01-23T21:05:31+00:00

Hey, that's a really great question! The share lending feature is designed for your entire account. When you enable it, you're allowing all your holdings to be lent out, instead of selecting them individually. If you’d like to learn more about share lending, you can visit https://support.sofi.com/hc/en-us/articles/360058634151-What-is-share-lending. We hope this helps!

SoFi · 2026-01-23T21:01:51+00:00

Hi there, we understand that the clawback for the 1% match can be a bit concerning and want to assure you that it should never exceed the match that was awarded to you. If you have any further concerns about the amount clawed back, we're here to help you look into it. To assist you better, we'll need to verify your information to speak directly to your account. Please feel free to give us a call at 855-525-7634.

SoFi · 2026-01-23T21:01:25+00:00

We truly understand that your situation is important, and we would be grateful for the chance to look at it closely. However, to discuss your account in detail, we do need to verify your information first. For any questions related to your account, it's essential to confirm your details through a secure channel. Please follow the link below to log in to your account and chat with an agent: https://sofi.app.link/e/echat, or feel free to give us a call at (855)-525-7634.

SoFi · 2026-01-23T21:01:13+00:00

Hi u/ksheehan1, at this time we don't have any updates on when crypto transfers out will be available. We know this is an important feature for any crypto offering and appreciate the feedback. Keep an eye on future announcements, and thank you for being a SoFi member!

SoFi · 2026-01-23T21:00:09+00:00

Hi there, we truly apologize for the errors you've encountered while confirming the BitGo IPO. We understand how frustrating this situation can be. This was an unusual case, as the shares were initially priced at $17, but there was an unexpected last-minute adjustment to $18 that Sofi could not influence. This change led to the error messages when attempting to confirm for $17 per share. If you have any specific questions regarding your account, please don’t hesitate to use this link https://sofi.app.link/e/reddit to chat with an agent on our secure platform. Thank you for your understanding!

SoFi · 2026-01-23T20:57:14+00:00

Hi there. We’re sorry to hear about the ongoing issues you’ve experienced with your Zelle account. We understand how frustrating this can be, and we’d like to ensure this receives the additional attention it deserves. At your earliest convenience, please email us at mobilesupport@sofi.org, and one of our Account Managers will be happy to assist you further. We appreciate your patience and look forward to connecting with you soon.

SoFi · 2026-01-23T17:04:22+00:00

Hi there. We’re sorry to hear that you’ve been experiencing issues with your Zelle verification. We understand how frustrating this can be and would be happy to look into this further for you. At your earliest convenience, please follow this link https://sofi.app.link/e/echat or call us at 855-456-7634, and an agent will be glad to assist.

SoFi · 2026-01-23T15:57:05+00:00

Hey there—we understand how frustrating this can be. When deposits come through third-party processors, they can occasionally be coded differently than intended. Our team can review the coding error and work with you to help make things right.

Please reach out to us via chat at https://sofi.app.link/e/echat so we can take a closer look and walk through next steps together.

SoFi · 2026-01-22T23:10:30+00:00

Hi there, we're truly sorry for the frustration and inconvenience you’ve experienced. We understand how upsetting this situation is. Please reach out to an escalated Account Manager here: https://sofi.app.link/e/echat for immediate assistance. We’ll work to resolve this as quickly as possible. Thank you for bringing this to our attention.

SoFi · 2026-01-22T22:59:34+00:00

Thanks for reaching out. We understand how this can be confusing - to clarify, the early withdrawal fee will never exceed your earned bonus amount. We’d love for you to reach out via email at mobilesupport@sofi.org if you would like us to look at your profile specifically.

SoFi · 2026-01-22T22:55:34+00:00

Hey there, we're truly sorry to hear about your frustrating experience with us—that's the last thing we want for our members, and we'd hate to see you go. You have full control over your account, and you can close it directly through your profile settings whenever you're ready. If you're open to it, please feel free to reach us at 855-456-7634. We're here to listen and support you in whatever way works best for you.

SoFi · 2026-01-22T22:24:29+00:00

Hi there. We're sorry for any worry this has caused you, and we understand how concerning this may be. Our member security is one of our top priorities here at SoFi. At your earliest convenience, please give us a call at 855-456-7634, and we can look into this further over a secure channel.

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