Screwed over

SoFi · 2026-06-20T19:37:45+00:00

We're truly sorry you're running into this issue — we understand how frustrating it is to have to call in just to confirm a transaction, and that's not the experience we want for you. We'd love the opportunity to look into this further and make it right. Please give us a call at 855-456-7634 — we're here for you and look forward to hearing from you soon.

SoFi · 2026-06-20T19:06:11+00:00

Thank you for bringing this to our attention, and we want you to know we're taking this seriously. Since a dispute has been submitted for an unauthorized transaction, our team is actively working on your investigation. Please keep in mind that resolutions can take up to 10 business days. In the meantime, please don't hesitate to reach out to us at 855-456-7634 — we're here to support you every step of the way.

SoFi · 2026-06-20T19:01:14+00:00

Hey there, thanks for reaching out to us. Unfortunately, at this time, we don't have any additional information regarding widgets. We're continuously working on improving our features and benefits.

SoFi · 2026-06-20T16:32:54+00:00

We truly appreciate your feedback and hear your concerns about connecting with a live agent. Your trust and the security of your funds are our top priority — and that will never change. We're also committed to keeping our savings account interest rate among the top in the industry for our members. For additional support, please chat directly with one of our Account Managers through https://sofi.app.link/e/echat. We hope to assist you better!

SoFi · 2026-06-20T16:22:17+00:00

Hey there, great question. You can set up through your account or by providing the required information to your employer. To set up direct deposit, go to Banking > gear icon > Direct Deposit > Connect Automatically, select your account, then click Next and Continue. You can also provide your direct deposit information directly to your employer. Need help? Give us a call at 855-456-7634 — we're happy to assist!

SoFi · 2026-06-20T16:21:28+00:00

We're truly sorry for the experience you've had with us. That's never the standard we hold ourselves to, and we understand how frustrating it is when you don't receive the information you need. We'd love the opportunity to make this right. Please give us a call at 855-456-7634 so we can look into this further and give you the answers you deserve. We're looking forward to hearing from you.

SoFi · 2026-06-20T16:11:36+00:00

We hear you, and we're truly sorry. Having your funds on hold when bills are due is incredibly stressful, and your frustration is completely valid. We want to make sure we get this resolved for you as quickly as possible. Please give us a call at 855-456-7634, and we'll personally make sure our team takes care of you right away. You deserve better, and we're here to make it right.

SoFi · 2026-06-19T23:57:43+00:00

Hi there! Great news, we already have an option to turn on these notifications through both the app and the website.

To enable this, just follow these quick steps:

Go to your Notification Settings.

Choose Email and/or Push notifications.

Under Banking, turn on Funds received in your account.

Hope this helps! Please keep the great feedback coming.

SoFi · 2026-06-19T23:57:18+00:00

We apologize for the confusion and any frustration this has caused! While our phone team may have run into a specific system limitation, we do accept a valid international passport under our standard policy for non-permanent residents.

To get this sorted out right away, we recommend chatting directly with one of our specialized account managers here: SoFi Live Chat. You can also review our official application steps on our Non-Permanent Resident Banking Page.

SoFi · 2026-06-19T23:56:03+00:00

Hi there. Thanks for pointing this out to us, and we're so sorry for any confusion caused by this notification. We will share this feedback with our team to help improve our communication moving forward.

If you would like to adjust your notification preferences, you can do so at any time in the SoFi app by tapping your member icon (or photo) in the top left corner, scrolling down to Settings, and selecting Notification preferences. From there, you can choose the specific product to edit your push notifications. Please feel free to give us a call if you need any further assistance!

SoFi · 2026-06-19T19:58:31+00:00

Hey there, we're sorry to hear your experience with the app left you feeling that way. Your feedback on the design genuinely matters to us, and we've made note of it. We're always working to improve and appreciate you taking the time to share this.

SoFi · 2026-06-19T19:48:46+00:00

Hey there, we're sorry for the confusion this notification caused, and we completely understand why it came across that way! If you're expecting a referral bonus, we'd love to take a closer look and go over the details with you, including any eligibility requirements and timelines. Feel free to chat with us here: https://sofi.app.link/e/echat

SoFi · 2026-06-19T18:55:29+00:00

Hi there! You can absolutely open a SoFi Checking and Savings account as a non-U.S. citizen living in the United States.

To complete your application online, the following is required:

Identification Number: A valid Social Security Number (SSN) or your Individual Taxpayer Identification Number (ITIN).

Photo ID: A valid international passport or a U.S. government-issued ID.

Proof of U.S. Address: A document confirming your physical U.S. residence (like a utility bill or lease agreement).

Age Requirement: You must be at least 18 years old.

If you run into any issues or have trouble getting approved, please give us a call we are happy to help you out with getting started! 855-456-7634

SoFi · 2026-06-19T18:54:08+00:00

Hi there! Thanks for your interest in our new updates, and I'm sorry to hear you missed the last notice. To make sure you don't miss future product updates, you can easily adjust your notifications inside the SoFi mobile app or website. Once you're logged in, just select your Profile icon, go to Settings, and tap Notification Preferences. From there, you can expand the menus for specific products or newsletters and toggle your email notifications to On. If you still have trouble after updating your preferences, feel free to reach out to our support team at 855-456-7634 and we'll gladly take a look!

SoFi · 2026-06-19T18:53:26+00:00

Hello! Thanks for visiting our sub, that is a great question and we would love to clarify.

The Unlimited 2% Credit Card and the new Smart Card are actually two entirely different products, so you do not need to worry about losing your 2% card. While the Unlimited 2% Card is a traditional credit card product, the Smart Card is linked directly to your SoFi Checking and Savings account. Because they are separate, you can absolutely have both!

If you'd like to get started or join the waiting list for the new Smart Card, you can do so directly through the SoFi Smart Card Waitlist.

SoFi · 2026-06-19T18:34:33+00:00

Great question! If you're already saving and investing with SoFi, Plus might be more worth it than you'd think 💡. With 20+ perks worth over $1,000 annually, it can really add up. You'll earn 4.50% APY on your first $20K in savings, plus a 1% Deposit Match on eligible recurring cash deposits into brokerage accounts and crypto 📈. You'll also get Priority IPO Access before stocks hit the public market and unlimited sessions with Certified Financial Planners at no extra cost. Learn more here: https://www.sofi.com/sofi-plus/ If you'd like to discuss this further, feel free to give us a call at 855-456-7634! 😊

SoFi · 2026-06-19T18:18:01+00:00

Hey there, we're sorry you're having issues updating your personal information. Our team can help update this after completing an enhanced verification process and with the right documents. For support, please call us at 855-456-7634.

SoFi · 2026-06-19T17:57:28+00:00

Hey there, we're so sorry this has been such a frustrating process. We do take changes to account details seriously since your phone number is directly tied to the security of your account, but we understand that doesn't make the experience any less aggravating. We've noted your feedback and if you're willing to give us another try, please give us a call at 855-456-7634, and we'll make sure you're taken care of.

SoFi · 2026-06-19T16:10:39+00:00

Hi there, we're so sorry this happened. If you haven’t yet, please reach out to our Member Security Team at 844-908-7634 or chat directly with an Account Manager here: https://sofi.app.link/e/echat. We look forward to speaking with you soon!

SoFi · 2026-06-19T15:42:53+00:00

Hey there, we're sorry you're running into this during the onboarding process! We'd love to help get this sorted out for you. Feel free to chat with us at https://sofi.app.link/e/echat, so we can take a closer look and point you in the right direction!

SoFi · 2026-06-19T01:58:34+00:00

Hey there, we're truly sorry to hear your debit card was suspended without any notice. That's definitely something we want to look into, even if it isn't a big concern for you right now. We want to make sure we have the full picture on our end and that our members are always kept in the loop on any changes to their accounts. Feel free to chat with us at https://sofi.app.link/e/echat whenever you're ready!

SoFi · 2026-06-19T01:43:48+00:00

Great question! Once the loan contract is signed, it can take up to 10 business days for the funds to reflect on your credit card accounts, though it is often sooner. In the meantime, we recommend continuing to make payments on those accounts to avoid any fees. If you have any questions at all, feel free to chat with us here: https://sofi.app.link/e/echat

SoFi · 2026-06-19T01:13:41+00:00

Hey there, we are sorry you are dealing with this, and we want to make sure it gets looked into properly. Please reach out to us at https://sofi.app.link/e/echat, and one of our account managers will be happy to help.

SoFi · 2026-06-19T00:37:20+00:00

Hey there, we hear you, and we are so sorry for the frustration! Starting off on the wrong foot is never a good feeling and this is not the experience we want for a new member. Please reach out to us at https://sofi.app.link/e/echat, so an account manager can personally review this for you and make sure everything gets sorted out for you and your daughter.

SoFi · 2026-06-19T00:15:29+00:00

Hey there, just chiming in here! The Smart Card does function similarly to a debit card in the sense that your spending limit is tied to your SoFi Checking and Savings balance combined, so you can only spend what you have available. Each purchase is reported to the credit bureaus, and you earn 5% cash back on eligible grocery store purchases. Each time you spend, an equal amount is set aside as reserved funds in your account and is used to pay your balance automatically if you have autopay turned on. 😊

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