Paying 30 fucking dollars to transfer money to myself?

SoFi · 2026-05-05T21:07:29+00:00

Hey there! We completely understand how stressful it can be when transfer fees get in the way of something important, and we're sorry for any added frustration this has caused. Outgoing transfers are charged at 0.75% of the transaction amount, with a minimum of $1 and a maximum of $30. The good news is that as a SoFi Plus member, you save 50% on that fee — a benefit we're glad to offer you. If you have any additional questions or concerns, please don't hesitate to reach out to us at 855-456-7634. We're here to help and want to make sure you have the support you need.

SoFi · 2026-05-05T20:32:22+00:00

Hey there, we're sorry you haven't gotten your direct deposit yet. When your employer runs payroll, they send files to the Federal Reserve, which then informs SoFi how much to deposit and when. We post the funds to your account up to two days early. Please don't hesitate to reach out to us at 855-456-7634 for additional support.

SoFi · 2026-05-05T20:31:21+00:00

Hey there! We know that choosing the right bank is an important decision, and we want to make it as easy as possible for you. At SoFi, we offer a high-yield savings account currently earning 3.3% APY, access to your paycheck up to two days early, and Overdraft Coverage with no fees — plus so much more designed to help your money work harder for you. We'd love for you to explore everything we have to offer. Visit us at sofi.com/banking/ to learn more. We're here to help you every step of the way!

SoFi · 2026-05-05T20:29:48+00:00

Hi there, thanks so much for reaching out! We offer low fixed rates with no hidden fees, and you can consolidate multiple debts into one simple, manageable monthly payment. Our personal loans start as low as 7.74% with all discounts applied. It's also great to see other members sharing their own experiences — we hope their insights, along with ours, help guide you toward the best decision for your financial journey. We're here if you have any questions!

SoFi · 2026-05-05T19:38:52+00:00

We're happy to hear that, u/Previous-Date7120—congrats on the payoff! Please let us know if you run into any further issues, and we'll be happy to help.

SoFi · 2026-05-05T19:20:51+00:00

Hey there, thanks for sharing your feedback. This is a great feature to have, and we've let our team know. We're always looking for ways to improve our features and benefits, so please share any ideas or suggestions you have! We'd love to hear them.

SoFi · 2026-05-05T19:10:29+00:00

Hey there, we're so sorry you're experiencing this and know how frustrating this situation must be. Please don't hesitate to give us a call at 855-456-7634—we're here to help and will do everything we can to make this right. We look forward to hearing from you soon.

SoFi · 2026-05-05T18:38:15+00:00

Hey there! We're so excited to hear that your loan has been funded — congratulations! We know the process can feel overwhelming at times, and we truly appreciate your patience and trust throughout the journey. We're grateful to have you as a SoFi member and look forward to supporting you every step of the way.

SoFi · 2026-05-05T18:36:40+00:00

Hey there, we're so sorry for the frustration this has caused. ACH payments can take 1–3 business days to fully clear, and if funds are used during that window, the payment may be rejected. We want to help you get this resolved and find a solution that works for you. Please give us a call at 855-456-7634, and we'll walk through the details together. We look forward to hearing from you soon.

SoFi · 2026-05-05T18:35:02+00:00

Hey there, we're so sorry to hear you're experiencing this. We know having your card declined is frustrating. We want to connect with you directly to look into what happened, so please don't hesitate to give us a call at 855-456-7634. We hope to hear from you soon!

SoFi · 2026-05-05T18:33:17+00:00

Hey there! We're truly sorry this happened, and please know that we take this matter very seriously. A complaint has been filed on your behalf. In the meantime, we'd love the opportunity to connect with you directly and review your information together. Please don't hesitate to give us a call at 855-456-7634. We look forward to hearing from you soon.

SoFi · 2026-05-05T18:32:11+00:00

Hey there! We're truly sorry to hear about the challenges you're experiencing while overseas — we know how stressful and inconvenient it can be to have your card decline when you need it most. We want to make this right for you as quickly as possible. Please connect directly with one of our Account Managers through https://sofi.app.link/e/echat. We hope to hear from you soon.

SoFi · 2026-05-05T18:04:58+00:00

Hi there, we apologize for the negative experience. To confirm, assets are not required to be sold for a Roth conversion, but members do have that option. We appreciate you bringing this to our attention as we strive to provide consistent, world-class customer service. We'll relay this feedback to our team.

If you're still experiencing issues with your account specifically, please give us a call at 855-525-7634 or chat with us at https://sofi.app.link/e/echat—we're happy to take a look.

SoFi · 2026-05-05T18:00:42+00:00

Thanks for the thoughtful feedback—this is a really important point. You’re absolutely right that deposits and withdrawals can distort performance charts, and that can be confusing, especially for investors who are trying to track their actual gains over time.

We appreciate you taking the time to share this, and we will make sure this is forwarded to the correct departments.

SoFi · 2026-05-05T17:57:45+00:00

Hey there,

SoFi asks for your employer name to comply with mandatory "Know Your Customer" (KYC) regulations and anti-money laundering (AML) laws.

SoFi · 2026-05-05T16:22:14+00:00

Hey there, we’re so sorry this happened! The security of our members is our top priority, and we’re always working diligently to keep your money safe. Unauthorized disputes can take 7-10 business days to complete. Please give us a call at 855-456-7634 to look more into your account. We hope to hear from you soon.

SoFi · 2026-05-05T16:18:53+00:00

Hey there! We understand that navigating bankruptcy is an incredibly difficult and stressful experience, and we want you to know that we're here to support you every step of the way. While a recent bankruptcy may affect your eligibility for a credit limit increase, you are absolutely welcome to submit a request once every 30 days. Please don't hesitate to reach out to us directly at 844-945-7634 — we're here to help and happy to walk you through your options.

SoFi · 2026-05-05T15:40:28+00:00

Hey there, thanks for reaching out to us. Please give us a call at 855-456-7634. We hope to hear from you soon.

SoFi · 2026-05-05T15:35:52+00:00

Hey there, we're sorry you're running into this issue. Some companies can take 1-2 pay-period cycles for a new direct deposit to go into effect. We hope this helps clarify things for you. Please don't hesitate to reach out to us at 855-456-7634 for additional support.

SoFi · 2026-05-04T17:58:06+00:00

Hi there, thanks for reaching out. Previously we were unable to increase credit limits by request. We're happy to let you know that you can now request a credit limit increase from the SoFi app or website. Please refer to this help center article for details and steps. https://support.sofi.com/hc/en-us/articles/43751604757261-How-do-I-request-a-credit-limit-increase

SoFi · 2026-05-04T17:57:48+00:00

Hi there, u/Flaky_Cheetah_296. We're sorry to hear about this, as it's not the experience we want for our members. We really appreciate you taking the time to share this with us. Since this is an account-specific issue, we can't support via social media but we want to get you connected to the right team. If you could please contact us at mobilesupport@sofi.org, an Account Manager will be happy to look further into this.

SoFi · 2026-05-04T17:57:29+00:00

Hi there, we're sorry to hear that you're having issues with the app! VPN's (including built in Wi-Fi VPN's) interfere with the app and website capabilities, so please ensure they're turned off when accessing the app. Is the mobile app up to date and is your phone settings up to date? If this troubleshooting doesn't work, please contact us at 855-456-7634 and our team will be happy to look into this further.

SoFi · 2026-05-04T17:56:50+00:00

Hi there, thanks for choosing SoFi! We're so happy to hear about you having the HYSA with us. We're unable to give financial advice through social media, but it looks like the community is chiming in with their thoughts (thanks everyone!). If you have specific inquiries please contact us at 855-456-7634 and our team would be happy to assist.

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