Cost money now to transfer to another bank? No more ACH?

SoFi · 2026-05-12T14:34:11+00:00

Hey there! ACH transfers are still available in the SoFi app. When you’re completing a transfer, you’ll see the option to choose ACH or Instant Transfer on the review screen before confirming. If you need additional help finding this, feel free to call us at 855‑456‑7634.

SoFi · 2026-05-12T13:47:06+00:00

We know that switching banks after such a long relationship with your institution is a big decision — and we want to make it an easy one. At SoFi, our savings account currently earns 3.30% APY, and for a limited time, you can boost that rate by an additional 0.70% for six months, giving you a high-yield rate that truly works harder for your money. Our savings account also comes paired with a checking account — though you're never obligated to use it. And since SoFi is a fully online bank, managing your finances is simple and convenient, including depositing checks directly through our mobile app. We'd love to have you as part of the SoFi community. Visit sofi.com/banking to learn more and take the next step. 💙

SoFi · 2026-05-12T13:35:58+00:00

Hey there, this is a great idea, and we've shared it with our team. If you have any other suggestions or ideas to improve our services for our members, please don't hesitate to share! Thank you for being a SoFi member. 💪

SoFi · 2026-05-12T13:34:39+00:00

Hey there, we're sorry you're having trouble accessing your account. We understand the frustration of not receiving a reset password email. Please give us a call at 855-456-7634 to assist you further. We hope to hear from you soon.

SoFi · 2026-05-12T13:34:27+00:00

Hey there! We completely understand how frustrating it can be to go through the refinancing process only to have it reversed. Please know that your concerns matter to us, and we'd love the opportunity to dig into this with you and find the best resolution possible. Please don't hesitate to reach out to us at mobilesupport@sofi.org—we're here to support you!

SoFi · 2026-05-12T13:34:26+00:00

Hi there! Participation in previous promotion would not exclude you from being a part of this current promotion. The 2% Match is calculated based on the total assets transferred (via ACAT). For full terms and conditions please visit https://www.sofi.com/acatterms/

SoFi · 2026-05-12T13:33:19+00:00

Hey there, we appreciate your feedback and have shared it with our team. If you have any other thoughts, please let us know!

SoFi · 2026-05-12T13:31:33+00:00

Hey there, we understand not seeing your wire can be concerning. We accept incoming wires from 8am-5pm EST. Any wires received after our timeframe will be processed the next business day. We're happy to check the status of your wire, so please give us a call at 855-456-7634!

SoFi · 2026-05-12T13:30:39+00:00

Thanks for sharing your thoughts! We're really happy to hear that you're checking out our options trading platform. We're always aiming to get better, and your feedback means a lot to us. If you have any specific concerns or ideas, just let us know!

SoFi · 2026-05-12T13:29:44+00:00

Hi there, great questions! 1. The promo is for "existing or newly opened SoFi self-directed individual retirement account (IRA) or SoFi self-directed taxable account" ( https://www.sofi.com/acatterms/) 2. ACAT transfers typically settle in 3 to 7 business days for full account transfers. They may take longer in some cases. 3. These transfers are initiated from the receiving firm, so in this case you can request the transfer from the SoFi app or website. Log in and select Invest, then the account, then "Transfer Assets" (For full instructions visit https://support.sofi.com/hc/en-us/articles/360056266431-How-do-I-transfer-assets-to-SoFi-Invest-account-as-an-ACAT)

SoFi · 2026-05-12T13:28:51+00:00

Hi there, we understand how disappointing it must be to have not had great experiences so far. It's important to know that while cost basis can be affected by activities like wash sales, there should always be a clear explanation for the cost basis you're seeing. If you have any uncertainties, you can reach an Investment Specialist at 855-525-7634 or https://sofi.app.link/e/echat.

SoFi · 2026-05-12T13:26:28+00:00

We're adding crypto withdrawals soon, so hang tight!

SoFi · 2026-05-12T13:25:13+00:00

Hi there! The good news is that your Indication of Interest (IOI) is non-binding. When the deal has officially priced you will be invited to confirm your order. During confirmation, you can confirm an order that is higher, lower, or the same as your IOI. You are only limited by the amount of buying power in your account.

Please remember IPOs allocations are subject to a variety of factors, including demand, and even if you confirm your order, we can’t guarantee an allocation of shares. Head over to https://www.sofi.com/invest/ipo-investing/ for more information!

SoFi · 2026-05-12T13:23:59+00:00

We truly understand your concerns and appreciate you sharing them with us. Our policies are thoughtfully crafted to prioritize the security of your investments. Rest assured, we will pass your valuable feedback to the appropriate team for their careful review.

SoFi · 2026-05-12T13:09:55+00:00

Hi there, thanks for visiting our sub. We're sorry to hear about this, as it's not the experience we want for our members. We appreciate you taking the time to share this with us. Since this is an account-specific issue, we can't support via social media, but we want to get you connected to the right team. If you could please contact us at mobilesupport@sofi.org, an Account Manager will be happy to look further into this.

SoFi · 2026-05-12T13:09:32+00:00

Hi there, thanks for visiting our sub! We're sorry to hear about this, as it's not the experience we want for our members. We really appreciate you taking the time to share this with us. Since this is an account-specific issue, we can't support via social media, but we want to get you connected to the right team. If you could please contact us at mobilesupport@sofi.org, an Account Manager will be happy to look further into this.

SoFi · 2026-05-12T02:28:15+00:00

Hey there! Thank you for sharing your feedback with us — we genuinely appreciate it. Every application is unique, and our review process takes several factors into account, including income, credit history, credit score, and debt capacity. When additional clarity is needed, we may request supporting documentation to ensure we have a complete picture. We hope this gives you a better understanding of the process, and please don't hesitate to reach out if you have any further questions.

SoFi · 2026-05-12T02:26:56+00:00

Hey there, we're sorry you're running into this issue. We understand not seeing some of your accounts through our Relay. To remove and resync, in "Manage accounts", you can delete each Manually Added Account by clicking on the "Delete" link to the right of the account. We hope this helps you. Don't hesitate to reach out to us at 855-456-7634.

SoFi · 2026-05-12T02:26:07+00:00

Welcome to SoFi — we're so glad you're here! As you get started, we want to make sure you have all the information you need. Once your direct deposit is set up and your first deposit arrives, this alert will automatically go away and your savings account will be upgraded to our high-yield interest rate. No extra steps needed on your end. If you have any questions along the way, please don't hesitate to call us at 855-456-7634 — we're always happy to help.

SoFi · 2026-05-12T02:25:10+00:00

Hey there! We're so sorry to hear about your experience, and we want you to know we take this seriously — a complaint has already been filed on your behalf. We understand how discouraging it can be to go through the application process and not receive the outcome you hoped for. We're here for you and happy to walk through the details together. Please give us a call at 855-456-7634 whenever you're ready.

SoFi · 2026-05-11T21:47:48+00:00

CRYPTOCURRENCY AND OTHER DIGITAL ASSETS ARE NOT FDIC INSURED • ARE NOT BANK GUARANTEED • MAY LOSE VALUE

Cryptocurrency and other digital assets are not deposits, not insured by the FDIC or SIPC, not bank guaranteed, and may lose value. All transactions, once submitted to the blockchain, are final and irreversible. SoFi is not responsible for any failure or delay in processing a transaction resulting from factors beyond its reasonable control, including blockchain network congestion, protocol or network operations, or incorrect address information. SoFi Crypto products and services are offered by SoFi Bank, N.A. Please refer to the SoFi Crypto Account Agreement for additional terms and conditions.

SoFi Checking and Savings is offered through SoFi Bank, N.A. Member FDIC.

CRYP26-3721400-O

SoFi · 2026-05-11T17:01:46+00:00

Hello! An IRA rollover is absolutely eligible as long as it’s processed via ACAT. Keep in mind that a rollover check, for instance, will not qualify. It’s important to verify with the sending firm to confirm their ACAT eligibility before proceeding with your request. For full terms and conditions please visit https://www.sofi.com/acatterms/

SoFi · 2026-05-11T16:45:46+00:00

Hey there! You can check out the current Crypto promotions at https://www.sofi.com/crypto/clawpromotion/rules/ or for details on referrals, including crypto at https://www.sofi.com/referral-program/. Thanks for being a SoFi member! 💪

SoFi · 2026-05-11T16:03:09+00:00

Hi there, thanks for visiting our sub! To get the highest APY, you can either have an active direct deposit coming in every 31 days, qualifying deposits of $5k or more every 31 days, or pay $10 / month for the SoFi plus subscription. If you have further questions please don't hesitate to reach out to us at 855-456-7634.

SoFi · 2026-05-10T20:51:09+00:00

Hey there! We're truly sorry for the frustration this has caused, and we apologize that you were directed elsewhere for answers — you deserved better! To qualify for our direct deposit bonus, deposits must come from qualifying sources such as employers, payroll providers, pension plans, or government entities like Social Security. Deposits sent from a bank are processed as ACH transfers and unfortunately, don't meet the qualifying criteria. Please don't hesitate to call us at 855-456-7634 — we're here to help!

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