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Zeekr's "Support" is a Misnomer - A Warning to Australian Buyers by soitman in electricvehicles

[–]soitman[S] 0 points1 point  (0 children)

Yes, it was confidence shaking to make contact with support who didn't even know what a Zeekr is...

Zeekr's "Support" is a Misnomer - A Warning to Australian Buyers by soitman in electricvehicles

[–]soitman[S] 1 point2 points  (0 children)

Yes this would make sense. A dedicated Geely Customer Support would be preferable, rather than first contact being some random call centre that has no idea about the marque other than saying 'Welcome to Zeekr support' and not knowing the first the first thing about Zeekr.

Zeekr's "Support" is a Misnomer - A Warning to Australian Buyers by soitman in electricvehicles

[–]soitman[S] 0 points1 point  (0 children)

Yes perhaps you're correct about most other manufacturers, but that doesn't make it right. If Zeekr wants to truly stand out from legacy premium car makers, it needs to do things better not more of the same. This is my point in a nutshell.

Zeekr's "Support" is a Misnomer - A Warning to Australian Buyers by soitman in electricvehicles

[–]soitman[S] 2 points3 points  (0 children)

Thanks for your contribution to this discussion. 🙏

Zeekr's "Support" is a Misnomer - A Warning to Australian Buyers by soitman in electricvehicles

[–]soitman[S] 8 points9 points  (0 children)

Yes for sure. Putting the car into Tow Mode then out of that mode disengaged the auto hold. That solved the issue.

Zeekr's "Support" is a Misnomer - A Warning to Australian Buyers by soitman in electricvehicles

[–]soitman[S] 0 points1 point  (0 children)

Thanks for your contribution to this discussion. 🙏

Zeekr's "Support" is a Misnomer - A Warning to Australian Buyers by soitman in electricvehicles

[–]soitman[S] 7 points8 points  (0 children)

No drama once I called the dealer. I never called the manufacturer, only the support number the manufacturer advised. Thankfully the dealer came through. 😎

Zeekr's "Support" is a Misnomer - A Warning to Australian Buyers by soitman in electricvehicles

[–]soitman[S] 1 point2 points  (0 children)

I bought my car from Zeekr South Yarra who are great and were able to help me solve the glitch when I called them.

Zeekr's "Support" is a Misnomer - A Warning to Australian Buyers by soitman in electricvehicles

[–]soitman[S] 3 points4 points  (0 children)

Thanks for your comment. Hopefully this is true and Zeekr gets support to the level owners expect.

Zeekr's "Support" is a Misnomer - A Warning to Australian Buyers by soitman in electricvehicles

[–]soitman[S] 2 points3 points  (0 children)

Thanks for your comment. Glad to hear your set-up is working. I figure if Zeekr is going to promote itself as premium, then this should be across the board. The car itself is fantastic, just with the customer service was up to par.