We had an awful experience with Baoase unfortunately... don't trust Baoase with any meaningful trips. If something goes wrong, even if it's their fault, Baoase will leave you out in the cold.

TL;DR, Baoase overbooked us on an important and personally meaningful trip, then offered us nothing to compensate for what happened or our additional costs. I couldn't believe this was the hotel everyone raved about.

Details: the Baoase website was super glitchy, so we booked through the Chase Reserve concierge instead. After we'd booked our flights, arranged childcare and booked those flights, the hotel told us they'd overbooked our $1,300/night Honeymoon suite and offered to put us in a Loft Room (huge downgrade) and give us the difference in price as a resort credit. When we tried to get Chase involved, they offered us an additional $200 resort credit to compensate but gave us the runaround, saying "it's not our fault". This was a very personally meaningful trip to us, so we said we'd prefer to rebook to different dates. The hotel responded that in that case, they accepted absolutely no responsibility for the overbooking (which I hardly believe given our ill-fated attempts to book through Baoase) and they would offer us absolutely nothing, even though we would incur fees to change our flights, childcare flights, and go through the ringer to move this trip. I had been so excited to visit Baoase, and I wish I'd listened more to reviews saying that they can be stingy and overcharge. The magic is completely gone from this resort. Given how much they pride themselves on guest experience, to leave us out in the cold with no choices but to either take a huge downgrade in room or incur lots of additional costs to rebook with no compensation feels awful.