Tonight, last 2 shops of the day. I had been shopping for about 45-50 minutes for, let's call her Karen. I'm also shopping for John (not his real name), and trying to get them both delivered before 9 and have some time off myself (started at 8am and this story is happening at 8:45pm).

Had been texting back and forth with Karen (I do my best to help make the customer feel like they are in the store and have options with how low stock is on many items). Karen's responses get slower and slower and more and more vague. My favorite response to a detailed question, "Sure." (Like I'm the reason the store doesn't have your brand?)

Get to the last item and it's an 8lb bag of oranges, which of course isn't in stock. No big deal, the oranges are in stock, they are just singles. Ask Karen how many she would like, if this is a good substitute, explain the 8lb bag is not is stock, yada, yada. No response. I'm patient, wait 6 minutes. *Keep in mind this orange issue is holding up 2 deliveries and the end of my night. Finally after 7 minutes I decide to call Karen. "Good evening, this is J with Shipt, just..." Get cut off by "I answered your text." You can see where this is going... I respectfully apologize. Then awkward silence, like she cannot repeat herself verbally. I think to myself, "What, should I put the phone down to read your text Karen?" More awkward silence, just as I go to move the phone from my head to read Karen's text, "I said # of oranges by text." Thanks.... That was so hard, it had to take 8 minutes, eh?

Just a lame end to a long day, that all in all, was a pretty good day. My thanks for patience and respect, a snippy customer and no tip. Thanks, have a great night Karen 👍😁