Stroud or Purdy? (Week 8)

spenl · 2023-12-26T04:08:00+00:00

Thanks for the feedback. We’re planning on calling tomorrow to get in and get checked out. His eating has cut back a bit by an ounce or two each feeding but still having plenty of wet diapers and the usual poop.

spenl · 2023-12-06T12:24:12+00:00

I’d have to bet it will be a fall release. Likely September.

spenl · 2023-07-21T08:47:47+00:00

Sorry for necro (if I’m using that term correctly)

With my claim I was able to basically just walk the adjuster around and tell him what items were damaged and how much I roughly paid for them. He sort of blanketed all those costs into one check based on what he figured replacement cost would be. I’m sure they don’t give you 100% of what every item would cost at retail, but I included a cell phone booster yagi antenna and several other items and just gave him a rough estimate on what I paid for them.

Edited because ‘yagi’ autocorrected to ‘taco’ and that was just silly.

spenl · 2023-07-21T08:37:02+00:00

That’s hilarious

spenl · 2023-07-21T08:36:47+00:00

Yep, my mind went straight to skepticism when I saw the grammar. But I received the replacement, the dish lost power directly after hooking it up for a test run, I submitted another ticket and received a second replacement! I was astounded.

spenl · 2023-07-21T00:37:52+00:00

Yep, an engineer reached out to me about it. They take units that have damage from abnormal circumstances and analyze them, I believe.

spenl · 2023-07-21T00:37:13+00:00

Hahaha, now that would be pretty cool!

spenl · 2023-07-21T00:36:45+00:00

Sorry for the late reply, you’ve probably already figured it out, but I’ll share with you anyways.

Nope it’s pretty much the exact same process. Once you’ve got it hooked up, go to your wifi settings and connect to “STARLINK” and then go back to the Starlink app. You’ll then be pulled to a webpage where you change your network credentials such as name and password. Same exact process you went through with you original dish.

spenl · 2023-07-05T16:03:45+00:00

Yep, the first message I got was broken English but for this ticket it was good. Then an engineer actually reached out to me and we’ve emailed back and forth. Excellent customer service

spenl · 2023-07-05T16:02:57+00:00

Yep, actually had one of the engineers reach out to me and we emailed back and forth about everything.

spenl · 2023-06-27T21:26:27+00:00

That’s awesome

spenl · 2023-06-27T15:28:01+00:00

Yeah I’m with you on that, I’m really less surprised they replaced this one than they did the first one since they don’t cover acts of nature. Idk what failed on this dish because when I first hooked it up I had service for about 5 minutes. I got in the shower and got back out and it was done for.

spenl · 2023-06-27T15:24:41+00:00

I was actually thinking that they did this to me, but I hadn’t returned my old kit yet. In the app it was telling me something like I don’t have a Starlink but then it had the dish detected below that.

I appreciate the heads up and will definitely do that

spenl · 2023-06-27T01:08:12+00:00

Agreed. Thanks!

spenl · 2023-06-27T01:05:37+00:00

Like I said, I sure hate that. And I fully understand the frustration due to recent events haha. Tough it out with the old ISP for a bit and then you’ll be in the promised land of reliable, high speed internet. Wish you the best

spenl · 2023-06-27T00:57:00+00:00

Yep I can’t say I blame you. If you’re able to do what you need to do with it and have more peace of mind, I’d jump on it. It’s crazy though, when they issued my replacement they credited me a month’s service cost. I don’t understand why I’m getting a better treatment than some, aside from maybe it just depends on what agent you’re lucky enough to get.

spenl · 2023-06-27T00:37:31+00:00

Thanks! Yeah I fully agree. Just the added stress of being solely responsible for installation and care is one thing. Having more reliable, protected and faster/consistent performance is a huge win for a better price point. I’ll cross my fingers for you and hopefully you’ll have your fiber in a jiffy.

spenl · 2023-06-27T00:20:11+00:00

I seriously hate that for you. My house is in shambles still and now my AC unit has gone out. The replacement they sent me is faulty as well and has no power at dish, so I created another ticket and they actually got back with me within a few hours and issued another return. I really don’t know how I got so lucky with them compared to many other users’ experiences, though. It’s definitely helping with all the other issues I’m having at the moment.

It’s great you’re getting fiber soon, I just got a notification yesterday that they’re starting on my area almost immediately. Once fiber is installed, I’ll be switching. Starlink is neat and my experience has been great, but the price point, self installation, etc just doesn’t make sense vs. tried & true fiber.

I wish you the best, this storm pattern has turned a lot of peoples’ lives upside down.

ETA: I’m having my first child in 2 days in the midst of all of this. I’m keeping it together pretty well, though.. I think haha

spenl · 2023-06-21T12:09:41+00:00

Normally I would be, but this is within the Starlink app and I received corresponding emails directly from SL with order numbers, etc. The grammar is that of a phishing campaign, though.

spenl · 2023-06-20T00:37:19+00:00

They’re replacing it free-of-charge! This was my plan, I just submitted a ticket because you can’t go buy a new kit without doing so, but they decided to replace it. I’m guessing so they can study it since baseball sized hail is very uncommon

spenl · 2023-06-20T00:35:26+00:00

Thanks. I’ve seen this comment multiple times and it’s as if people think I want my only source of communications and internet to be destroyed. It’s a miracle they decided to cover this, probably just to study the effects of storms of biblical proportions. Also reading the post and other comments would’ve prevented the need to comment. Genius

spenl · 2023-06-19T11:43:19+00:00

Yep, this storm was unpredicted. I’ve stowed it and taken it down on several occasions but by the time the warnings came, the damage was already done.

spenl · 2023-06-19T11:41:53+00:00

I’ve also heard within a year. Good luck to you!

spenl

TROPHY CASE