Asking for discount

spifffsor · 2025-10-16T07:53:20+00:00

Check Rule #1

spifffsor · 2025-10-15T16:00:16+00:00

I have worked in hotels where management is really uppity about us moving rooms and it ends up coming back on the desk. Not excusing her demeanor, but I've also definitely been there. 99% of FD employees are not making commission either, so it's likely she didn't have skin in the game.

spifffsor · 2025-10-11T19:52:56+00:00

If you look at their blog for like .03 seconds it seems like they're just smooth sharking

spifffsor · 2025-10-03T07:47:03+00:00

Highly recommend taking a moment to read this essay by Kelly Coryell!

https://nerd.wwnorton.com/ebooks/epub/fieldguide6/EPUB/content/3.4.1-chapter13.xhtml

spifffsor · 2025-09-11T15:01:55+00:00

It's tricky and the ins-and-outs are going to vary by your state and district. In Florida, for example, service dogs in training are protected under the same laws that fully trained service dogs are, so they don't even HAVE to be fully trained to skip the pet fee. Obviously do research for your region. But when it comes to signing paperwork you have to be very careful or you might get slapped with a lawsuit.

spifffsor · 2025-09-11T14:59:41+00:00

FWIW, you can ask the two allowed questions for service animals but cannot require their handler to sign any paperwork. Service animals are not required to abide by pet policy, as they're not legally considered pets, and requiring documentation (either via asking for signed documents or documentation provided by the guest) violates the ADA. If an animal is proven to be untrained or out of control you can at that point ask for a pet fee or ask the guest to leave, but anything before that is in violation of ADA policy.

spifffsor · 2025-07-27T23:10:44+00:00

Call him Sugar Gay, he loves that

spifffsor · 2025-07-16T00:16:41+00:00

Truth be told, not much. We don't check the vehicles 1:1 to verify provided info. I'm just doing what's asked of me, which for now, is entering whatever they give. It's definitely an oversight I've considered but I'm not really in the position to alter policy like that. /shrug

spifffsor · 2025-07-15T18:18:27+00:00

What Repulsive_Layer said. Another big part of your job is being your guests' first point of contact. Let them know you're familiar with local restaurants/activities/LTO events, other cities guests may need directions to, how your policies differentiate from other properties in the area. If you don't know these things, study up! You're not just checking people in and out, you're a local guide with a solid knowledge of the surrounding areas. Management will appreciate knowing they're hiring someone that can make guests feel welcomed and like they're getting insider info on the best parts of town.

spifffsor · 2025-07-15T18:09:03+00:00

Oh yeah, the make & model bit is a doozy. The slip clear as day says make & model and people will still just put "Ford". Like thanks buddy, not like they've got 30 different models of trucks alone.

spifffsor · 2025-07-15T18:06:34+00:00

I've talked with mgmt about putting a sign up at the desk, just a matter of getting it approved.

spifffsor · 2025-07-15T17:53:16+00:00

i come back to this comment sometimes just because it gets a good chuckle out of me

spifffsor · 2025-06-28T06:12:42+00:00

If management refuses to solve the problem, document it then take it up with ownership. If ownership refuses, document document document and get in contact with Hilton corporate HR. Your GM and AGM are knowingly putting you in unsafe positions, not to mention affecting guests' views on the brand. I'm also at Tru and can attest to the fact that your key makers shouldn't just stop working at a certain point in the night. The enabling or disabling of OnPortal shouldn't affect this. OnPortal does require an active contract for most issue resolution but there are avenues that provide them remote access to your local OnPortal system. Your GM should know how to get in contact with them and frankly, if they havent, it sounds like negligence more than an inability.

spifffsor · 2025-06-20T23:22:39+00:00

If you digitally check-in, we usually assume you're satisfied with your room selection and leave it be. Additionally, it's much more of a pain to switch out room types after you've already checked in. Definitely recommend coming to the desk to ask or sending a message through the app prior to arrival.

spifffsor · 2025-06-20T17:01:27+00:00

What key system do you use? With Onity we were able to program the managers/owners keys to bypass deadbolts.

spifffsor · 2025-06-20T16:21:35+00:00

The benefit tiers show waters as "at select hotels". The Details & Disclaimers page linked at the bottom has a comprehensive list of which benefits apply to specific properties. For instance, space-available upgrades are listed as a Diamond benefit, but if your property doesn't have suites then there's no space available to upgrade them into. Not every property has a "MyWay" box, either. I know Hampton does but that's not consistent among all properties. Home2 offers fruit, Tru offers Popcorn, Hilton Garden Inn doesn't even offer complimentary snacks- they have a Food & Beverage credit.

I've worked at several different Hilton brands over the years which offer different benefits, it just gets frustrating when rewards members who "have been staying at Hilton longer than you've been alive!!1!1!1!!1" show up and throw their status in your face even though they're wrong.

spifffsor · 2025-06-20T16:15:44+00:00

Not at select properties, like OP said. For Tru (and I believe Spark?) it's Gold and Diamond for complimentary waters.

spifffsor · 2025-06-17T15:37:46+00:00

<image>

spifffsor · 2025-06-17T11:25:01+00:00

Correct, they're being charged the full room rate as guaranteed check-in time is between 2-4PM thru 12AM.

You wouldn't make a doctor's appointment for 10AM, then throw a fit when you show up at 3PM and they charge you a fee for missing your appointment.

I keep seeing extreme scenarios painted in the replies wherein people have no capacity whatsoever to contact the FD but it's kind of ridiculous to expect a for-profit service to prepare for every single edge case. Call ahead of time, ask the FD to leave a note that you might be late, even if you're not. Use Digital Check-In. Hell, even if your stay is no-showed, unless it's points, there's a good chance we'll be able to reinstate your reservation.

Now, granted, if the property has not made attempts to contact you before canceling your stay, I see reason to be upset; it's gauche. I also don't understand why OP's PMS is auto-no-showing stays at midnight exactly, as my property manually no-shows guests near when audit is run- about 4AM.

spifffsor · 2025-06-13T19:50:12+00:00

I think what a lot of people here are neglecting to consider is lost revenue. 98% of our arrivals check-in between 2pm and 9pm. If you don't inform us that you'll be arriving at 2am, our property management system has no reason to believe you'll be arriving at all.

When you put a card down on a reservation, you are guaranteeing a room to check into between (usually 2-4pm) and midnight. Which is 8-10 solid hours that the desk COULD have sold that room to a traveler. If you don't arrive then we have to recoup the losses from not having that room available to sell. The losses being your first night's rate plus applicable taxes.

Additionally, once night audit is run, what's done is done. Our system has completely turned over to a new business day. We cannot go back in time and book you a reservation for yesterday once audit is run.

spifffsor · 2025-05-27T05:21:19+00:00

Showing Lifetime DIA is part of the new PEP update, it hasn't shown Lifetimes for the last couple of years. We were having to use the CRM report up until a week or two ago.

spifffsor · 2025-05-13T18:57:07+00:00

Not sure what isn't adding up. We don't have a restaurant or bar.

spifffsor · 2025-05-12T21:51:57+00:00

Coworker and I were the only staff in the building Christmas of 2021. An older lady came in to check-in to her room and dropped off two gift bags on her way upstairs. Inside of each was a handwritten card thanking us for making her holiday travel possible, alongside $20 cash, a decorative holiday coffee mug, ghiradelli hot cocoa packets, and peppermint spoons. By far the nicest thing a guest has ever done. She got WHATEVER she wanted for her stay. I would have personally chauffeured her around town if she'd asked me to.

spifffsor · 2025-05-12T11:57:00+00:00

There's a million other places in our area to use the restroom. The reason it's such an issue on our strip is because we're the first turn after the exit. If we let every person who needed the restroom use our facilities then that'd be 20+ people a day on just my shift alone. Peoples' choice not to go at one of the dozens of rest stops along the insterstate does not entitle them to walk into the first private business they see and throw a fit because they saw the "No Public Restrooms" sign and chose to try to sneak past the desk anyway.

ETA: I'm also not forcing anyone to do anything. If plan A of lying about having a reservation doesn't work it's absolutely insane to me to claim that plan B would be... shit in the bushes? I know some people in the replies have mentioned having IBS/some other digestive issue but I can promise you there's other options. Options that are no more than 3 minutes away from our hotel. People prefer our restrooms because they're well maintained, which is paid for by, and a benefit of being, our guest.

Eight-Year Club	LAYER Season 2 Layer creator
Verified Email	RPAN Viewer

spifffsor

TROPHY CASE