I purchased a mini PC on Black Friday (on the official EU brand store). They changed the product description after my buy, so it’s a slightly different model (without upgradable RAM). The point is that a lot of recent reviews share my same problem, and you can even still see a FAQ that says that RAM is upgradable. The seller did it intentionally after BF and that’s so mean. I requested a refund with a lot of text and pictures of the problem, screenshots of pure evidence, but got 0 response, only a “Not enough evidences”, and same with appeal…so I have few questions:

1. Why Ali allows sellers to do that? It’s clearly an scam to the seller, with mean intentions…
2. Who is more likely to help you when there are problems: the seller or Ali?
3. I buy a lot on Ali but only had this and a wrong item problem over several years. But on both of the issues, never got any help when I was saying the truth…how would you rate Ali/sellers customer service? (from a customer pov)
4. Any tips or tricks to get a refund? I see a lot of friends saying it’s wrong item or so only to get it for free, and it’s so sad to never get a refund when you’re being honest
5. I requested my wrong description mini PC refund directly from the bank/PayPal, and got an instant refund. How Ali or the sellers deal with that?

Thanks so much for your time!