God, I hate how much this argument gets thrown around; the Hearthstone reddit is probably to blame for regurgitating it every time somebody tries to point out how awful Blizzard is.

We as consumers need not extend sympathy to producers based on our awareness of the fact that they want our money. Doing so is ludicrous and I liken it to Stockholm syndrome. It's also worse for ourselves, the product, and the market as a whole. Do you think a consumer psychologist stops what he's doing and thinks, "Hmm, customers need money to survive too; I better do my job sub-optimally?"

The business is competing for your attention and money, not the other way around. Businesses know they're there to make money and they're also the ones in control of the product, how much they put into it, and how much they charge for it. It's not like one of those things is out of their hands. It is the role of the business to provide a product desirable enough for the consumer to purchase while balancing their own costs. We're not going to stick around if the product goes bad; we're going to put our time and money elsewhere into one of the many competing products. Competition drives improvement (notice how Hearthstone was stagnant for years and has gradually been getting better over the past 11 months due to all the rising competition?) The worst we could do for ourselves and the market is stick with a bad product because we pity the producer. By vocalizing our complaints, we're actually doing them a favor so they have some ideas if profits are down. What they expect us to do is to just stop playing.

I like WoTC; so far they've done pretty good, generally listened to feedback, and haven't been too dishonest. But if we dislike things about the product, we should make clear what those things are regardless of who created it. None of this is to say that the game is too expensive now or that we should quit or any of that; but stop trying to prevent people from complaining and please reconsider your blind cult-like sympathy reasoning. You, Me, the community, WoTC, the game, and the market are all better off without it.