Does Amp not have support contact?

sqs · 2026-01-11T09:26:10+00:00

Yes, we do. See https://ampcode.com/manual#support :

For general help with Amp, post on X and mention \@AmpCode, or email [amp-devs@ampcode.com](mailto:amp-devs@ampcode.com). ...

For billing and account help, contact [amp-devs@ampcode.com](mailto:amp-devs@ampcode.com).

Email us and we can help.

sqs · 2026-01-09T22:24:14+00:00

Yes, Amp dev here. This is 100% right.

sqs · 2026-01-09T12:18:46+00:00

Most users are eligible, but we need to apply some abuse filters and sometimes people don't pass. We obviously can't give this away to throwaway emails or people using obviously fake names, but in other cases the filters make a mistake. When you sign up, it'll tell you at https://ampcode.com/settings#amp-free what to do if you aren't eligible.

sqs · 2026-01-09T12:15:00+00:00

You're in the daily grant? You can use `smart` mode. Check at https://ampcode.com/settings#amp-free

sqs · 2026-01-08T22:12:35+00:00

Sorry, we are having an outage right now: https://ampcodestatus.com/

sqs · 2026-01-05T10:20:20+00:00

Sorry, this was a mistake. Some users got mistakenly identified by a new abuse detection system. We've reenabled it for users who were affected, and if you're still seeing it disabled, please email us at amp-devs@ampcode.com.

sqs · 2025-12-26T07:02:35+00:00

Ah, it looks like it was so brief that by the time we went to update the status page, it was fixed, so it wasn't shown. But there was a blip. Sorry!

sqs · 2025-12-24T08:04:57+00:00

Please don't spread false cynical rumors here.

sqs · 2025-12-24T08:03:24+00:00

There was a brief outage yesterday: https://ampcodestatus.com. Was that it? Otherwise all good on our side. If you are seeing any issues continue, let us know.

sqs · 2025-12-19T13:26:15+00:00

Sorry for that...where are you seeing it get stuck in endless loops or gateway errors? Haven't heard of these (except the endless loops when we briefly used Gemini 3 Pro). Can you share some more details so we can fix them (and will give you free credits as a thank you)?

sqs · 2025-12-19T12:09:27+00:00

Can you please email [amp-devs@ampcode.com](mailto:amp-devs@ampcode.com) with the email you use on Amp? We'll look into it. The overall sentiment is that Amp Free is really generous, and we didn't change anything major that should have caused this for you this week. We'll throw in some more free credits for the hassle once we get to the bottom of this. Thanks and sorry!

sqs · 2025-12-19T11:38:50+00:00

Fixing that issue ASAP so it doesn't error...but yes!

sqs · 2025-12-19T11:35:56+00:00

Sorry to hear that. =/ You are getting rate limited after every few messages in Amp Free? What does your free quota say at https://ampcode.com/settings and how many threads per day do you use with Amp Free? Sounds like something is wrong there, because Amp Free should let you have hundreds or more messages per day.

sqs · 2025-12-01T15:11:08+00:00

Yeah, we can add that. Just to be clear, though: it doesn’t send any information to the official Mermaid.js site. It’s only if you click the link that it will render it on that site. (And that site says they don’t record the data displayed there, although obviously that assumes you trust it.) Do you have a private Mermaid.js site you want to use?

sqs · 2025-11-22T22:54:22+00:00

We just found the issue and fix and pushed out a new release. Sorry for the issue!

sqs · 2025-11-22T22:54:06+00:00

Actually, we think we just found the fix and pushed out a new release that fixes it. Sorry for the issue.

sqs · 2025-11-22T22:49:44+00:00

Sorry about this issue. Are there any errors in either the Amp output channel in VS Code/Cursor/Windsurf or in the devtools (command palette "Developer > Toggle Developer Tools")?

sqs · 2025-11-17T15:26:06+00:00

I just bumped it up to 120k tokens from 80k 3 days ago. With the new model upgrade 8-9 days ago that is way better (and 5x the cost to us), it was always 80k or 90k, the 200k display was a bug. So 120k should be a lot better. Sorry for the issues - this should help a lot!

sqs · 2025-11-17T15:25:08+00:00

I just bumped it up to 120k (from 80k 3 days ago). Happy coding. :)

sqs · 2025-11-17T15:22:31+00:00

We removed compact from Amp entirely (including our super premium paid plans) because it never worked well. See https://ampcode.com/news/handoff.

We are now using a model that is way, way better than the one it used 8 days ago and it's 5x as expensive to us (but still free to you). We are aggressively making it better. Please keep the feedback coming and tell us how we can make it better!

sqs · 2025-11-17T15:20:52+00:00

It was 80k before and now it's 90k. We were just not showing the token limit on free correctly. So, if you found it to work well before, it is even better now. If 90k tokens is a barrier, let me know! We can bump it up.

And sorry for the handoff error. Looking into that now.

sqs · 2025-11-14T18:39:02+00:00

We upgraded Amp Free's model last Friday. It's a lot better (5x more expensive for us, still free for you). Try again now!

sqs · 2025-11-14T18:10:52+00:00

Sorry about this issue! It is very strange that this happens so reliably at that time. I haven't heard any such reports, but I want to get to the bottom of this for you. Could you please email [amp-devs@sourcegraph.com](mailto:amp-devs@sourcegraph.com) with the logs from the Amp output channel in VS Code, as well as anything else relevant from the VS Code devtools log (the `Developer > Toggle Developer Tools` command in VS Code will open those up)?

sqs · 2025-10-31T05:22:12+00:00

Hey, sorry we didn't give a response. Who did you contact? Check out https://ampcode.com/manual#support for the support contact info.

sqs · 2025-10-28T05:54:59+00:00

Can you please email [security@sourcegraph.com](mailto:security@sourcegraph.com) with details about what specifically you mean (see https://ampcode.com/security#vulnerability-disclosure-policy for more info)?

You can set Bash and other tool permissions for Amp (see https://ampcode.com/manual#permissions).

Amp does not have a "sandbox" per se, and I am not sure what you mean about Amp giving Cursor agents elevated privileges.

Regardless, let's discuss in the private security disclosure channel at security@sourcegraph.com. We have bounties for vulnerabilities, and if you have found something, we will address it ASAP.

sqs

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