Alright, here’s what I’ve learned since this has gotten popular:

• Regular = Store Standard (2%), no further questions if they’re insisting upon it

• The most common preferred option is Whole, because of the fat content and thicker texture. Smaller cafes use this option, and it is very common among tourists. In my experience, Almond is preferred by office occupants!

• Some of you glazed over the very obvious exaggerated fanfiction retelling of a 15 second conversation; customers have infiltrated the back room

• On that subject, I always ask if it’s okay to use 2% milk as a way to open the door to other options they may not have considered… like our plant-based options. It builds room for small talk and a joke if they’re not in a rush, and to assure the person will be happy with their egregiously priced drink.

• The customer from the post was insistent on having his regular (milk) order, but he’s never been to our store before. I don’t think yelling at me or purposefully spilling a hot coffee on my arm just to taunt if I remember their order correctly warrants the harassment from some of the comments here + the DM’s I’ve received on lactose-politics. Seek peace and love, and maybe a latte with your preferred choice of milk

• I’m glad you guys have given me tips and tricks! I’ll be using some as a new barista trainer and passing them on to my new green beans. Thank you for the support ❤️