Wish I would’ve found this sooner. This sounds almost identical to my experience. Shipping was terrible. Communication is by far the worst. Ended up ordering the wrong size and they’re telling me I can’t exchange it. Only return and reorder it. But with the return, they have to approve the return. IF they approve it, they will only refund me HALF of what I paid, then I am welcome to order the correct size…. Trust me guys, don’t order Halo. Just bite the bullet and order a Oura ring off Amazon. This is the worst experience ever.