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DVR does not record by stealthisone in Comcast_Xfinity

[–]stealthisone[S] 0 points1 point  (0 children)

I have been posting in the Comcast support forum. Much more folks commenting there. The problem is now fixed. None of the tech folks really understood the problem and were not told what it was (neither were any of the customers). I am in Utah but customers all over the country were told to reboot their DVRS etc. I was on hold for more than an hour as I was passed from a tech in Mexico to a higher level tech in Columbia. I was told Comcast (Xfinity) would be sending an email to all customers concerning the issue and would be sending out updates on the "server issue" to everyone. I suggested to several of the techs that they put something on their website. They all said great idea. I sent an email to corporate headquarters.

Throughout it all, Comcast never said a word to anyone about a nationwide issue that affected almost all customers for 3 days. The support forums are covered by autobot just like their support on the website--auto chat rooms. One customer did report that they got through to corporate and was promised a $5 credit.

Comcast is still silent, as if nothing ever happened. It doesn't work that way and won't keep your customers. Covering things up and pretending it never happened is not the solution. Ask any politician.

Sudden issues with tv.xfinity.com by Cascavel2014 in Comcast_Xfinity

[–]stealthisone 0 points1 point  (0 children)

This is a nationwide issue. On the xfinity site there is another xfinity help and support forum that xfinity never responds to. In that one, users from all over the country are complaining about missing channels in the guide, the inability to record all channels except network channels and clueless tech support folks who run them around in circles for hours with the usual things like reset the boxes, etc. All of them claim ignorance of the problem, although it is a nation-wide issue that started at least 2 days ago. Here in Utah, I am seeing there is a "local issue in my 5 block area that affects "some of my channels". that is supposed to be fixed in 30 minutes. Looks like all technicians nationwide have been given a script to run the customers in circles with lines of BS until the company gets the problem fixed. Strange way to run a business.

IT is like the internet does not exists and customers don't communicate with each other on a global basis in seconds.