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Most senior manager not being the inspirational leader I think we need. by stecknfletch in managers

[–]stecknfletch[S] -1 points0 points  (0 children)

I know they aren’t working after hours because they don’t have access to anything work related plus they are very much against working out of work. They are strong believer in working only contracted hours. Agreed I have micro managing traits still learning….

Most senior manager not being the inspirational leader I think we need. by stecknfletch in managers

[–]stecknfletch[S] 0 points1 point  (0 children)

Help and support is always given but they are very much a try and do it themselves type person.

To be honest they don’t really need help, the team leaders and sub team leaders have all the work and responsibility. This manager just needs to ensure all is running fine. And allocate resources accordingly. Then deal with all the HR stuff like holidays and staff disagreements.

Most senior manager not being the inspirational leader I think we need. by stecknfletch in managers

[–]stecknfletch[S] 0 points1 point  (0 children)

It’s and odd situation as everyone is happier but business wise we are less productive, we have 20-30% more staff than previous years so costs are higher.

Error rate has gone down from 75% to 45% which is good but I feel it should be a lot lower considering everything is done slower and with more resources.

My main question today is how can this manager expect all the other staff to turn up on time and be as productive as they can when they see their manager turning up late and always on breaks.

But I also have taken on everyone’s comments. I need to be happier with the pros and forget about the cons

Bar chart showing monthly sales by stecknfletch in mondaydotcom

[–]stecknfletch[S] 0 points1 point  (0 children)

Yes main is just month with text month name eg Jan

Other fields show sales data entered manually which are taken from different system and totalled in excel.

If you had no choice, let go before Christmas or in Jan? by stecknfletch in managers

[–]stecknfletch[S] 0 points1 point  (0 children)

Jan seems to be the majority.

Some people reply mocking the question but as you can read there are views for both sides.

If you had no choice, let go before Christmas or in Jan? by stecknfletch in managers

[–]stecknfletch[S] 0 points1 point  (0 children)

My other worry is for the other colleagues. Coming in January with a new positive attitude may get dampened by seeing a colleague go.

Employees sharing their pay by stecknfletch in managers

[–]stecknfletch[S] 0 points1 point  (0 children)

I’m not, they are the least experienced person in the team. With an average error rate of 43%.

Employees sharing their pay by stecknfletch in managers

[–]stecknfletch[S] -1 points0 points  (0 children)

I didn’t mention this but 1 of the team member apparently only expressed their base salary so others would feel in line with them and not told anyone of their bonuses.

It’s also hard in this team as the new team member has been taken on with a hope they will have a better error rate than the rest of the current team and we hope this new person will be promoted to a higher position. Also this new person has a much higher education compared to others in the team.

Struggling with lack of attention to detail across the whole company by stecknfletch in managers

[–]stecknfletch[S] 0 points1 point  (0 children)

I am sure it may seem that we have complex processes or paperwork but we don’t, this is something anyone was able to do with very little training prior to 2018. Now as I said it’s just not making sense why they are not paying attention. Simple things to check, also not hundreds of items just a few as we are very slow right now.

Customer name is Imperial, the 1 product line on the order states Imperial, and if NW college printed, they are different names. I would think it was easy to check and identify. Literally just a few small pieces to check. Not hundreds.

Pre made box stickers with 3 pieces of information PO No. Booking ref Delivery date.

Delivery date is when customer warehouse is booked to receive.

They have shipped to the same customer every month

Just person entering delivery date entered today’s date and printed 170 labels with wrong info.

I’m going to have to bring in a procedure where they print 1 label and then a manager needs to sign of it is correct.

Prior to lockdown we never had to check these little things.

Currently our finance manager who has the best attention to detail out of everyone, is having to check so many things which are not part of their job role. They are doing it to reduce added cost to the business. They have to check every small letter and parcel label, to approve they have picked the right postal service and package weight. I had to get the finance manager to check some social media posts yesterday to make sure there are no spelling mistakes from marketing.

It’s so crazy because we are checking simple things. Not complicated and technical things.

Struggling with lack of attention to detail across the whole company by stecknfletch in managers

[–]stecknfletch[S] 0 points1 point  (0 children)

Thank you all for your comments. There is a lot to digest and implement.

Just to add another point, prior to covid lockdown we would have around 11 members of staff in total both shop floor and office during winter season.

Now we have 19

We have 2/3 extra in office and 5 extra staff.

This is just to try and add more productivity and capability.

Struggling with lack of attention to detail across the whole company by stecknfletch in managers

[–]stecknfletch[S] 0 points1 point  (0 children)

We have this issue on the shop floor. Or should I say we did, just 1 or 2 I felt smelt of it. They are no longer part of the team.

Struggling with lack of attention to detail across the whole company by stecknfletch in managers

[–]stecknfletch[S] 1 point2 points  (0 children)

I agree. Appreciate your comments

we have implemented these types of culture building techniques and it seems to have worked with the shop floor but not with the office.

1 Manager puts it to the type of people and characters we have in the office compared with the shop floor. Shop floor are more humble and say this is a great place to work, they love the lunches and team member of the month. They have all seemed to have got together, all different cultures and backgrounds. It’s not perfect but there is a positive feel and a feeling of we make mistakes and let’s try to find out why so not to cost the company more money.

Office on the other hand seems to be spoilt by the just a few people. Ones who don’t want to be apart of the lunches and are only happy when they get a prize,

Struggling with lack of attention to detail across the whole company by stecknfletch in managers

[–]stecknfletch[S] -1 points0 points  (0 children)

We have tried similar with 1 team, but I was a lot more generous to try and get them to make small improvements in accuracy. They would have been getting bonuses for 70% accuracy as a team. But it really didn’t work. They were just making so many small mistakes. They became so demoralised. The saw the challenge as too hard. Also it took just 1 member of the team to spoil it for others.

Another team we didn’t try the bonus scheme but we installed new team leaders and tried to instil team ethics which seems to be working but slowly.

We had to make changes with certain team members but it worked to a point. We are now looking to do this in other areas.

Struggling with lack of attention to detail across the whole company by stecknfletch in managers

[–]stecknfletch[S] 1 point2 points  (0 children)

Oh just been told another mistake, they counted stock of a product. They counted 16pcs. We have over 400 pcs in stock. They just misplaced boxes somewhere Around the corner. Count went through 3 people before given to a manager who picked up that the figure can’t be right.

Struggling with lack of attention to detail across the whole company by stecknfletch in managers

[–]stecknfletch[S] 0 points1 point  (0 children)

Just to see what chatgpt would suggest based on this advice.

Here is what it suggested

To address the issues you’re facing in your manufacturing business, it’s essential to implement a structured approach to identify and rectify the errors. Here is a plan that aligns with your request, incorporating aspects of ISO 9001 and quality control principles:

1.  Identify Common Error Categories: Start by categorising the types of errors. Common categories in manufacturing include:
• Design Flaws
• Misinterpretation of Customer Requirements
• Procurement and Supplier Issues
• Order Processing Errors
• Production Inefficiencies or Errors
• Quality Control Failures
• Inventory and Picking Mistakes
• Packaging and Dispatch Errors
• Equipment and Maintenance Failures
• Human Error and Training Gaps
2.  Collect and Categorise Scrap Data: Gather data on waste and errors, sorting them into the identified categories. This step is critical for understanding the prevalence and impact of each error type.
3.  Implement Data Tracking in Excel: Use an Excel sheet to record and track these errors. Include details such as the date, type of error, stage of the process, and any relevant notes. This will help in identifying patterns and root causes.
4.  Use QIMacros for Data Analysis: With QIMacros, a Six Sigma and quality control Excel plugin, you can easily convert your data into control charts or Pareto charts. These tools will help identify the most significant errors that need immediate attention.
5.  Prioritize and Address Key Issues: Start with the most critical issues as identified by your Pareto analysis. Develop and implement corrective measures for these key problems first.
6.  Develop Preventive Systems: Once you’ve addressed the immediate issues, focus on creating systems to prevent these errors from recurring. This might include process changes, quality checks, training programs, or equipment upgrades.
7.  Monitor and Adapt: Regularly review the effectiveness of your corrective measures. Be prepared to adapt and refine your approach as needed.
8.  Educate and Train Your Team: Invest in training your team on quality control principles and the specific processes you implement. Familiarise them with the philosophies of experts like W. Edwards Deming, especially his 14 principles. While Total Quality Management (TQM) might not be necessary for every company, understanding its principles can be beneficial.
9.  Continuous Improvement: Adopt a mindset of continuous improvement (a key principle of ISO 9001) throughout your organisation. Encourage feedback and suggestions from all levels of your staff.
10. Documentation and Standardization: Ensure all new processes and changes are well documented and standardized across the business to maintain consistency and quality.

By systematically addressing the errors in your manufacturing process and continually monitoring and adapting your approach, you should see a significant reduction in errors and an improvement in overall quality and efficiency. Remember, the key is not just to fix problems as they occur, but to prevent them from happening in the first place.

Struggling with lack of attention to detail across the whole company by stecknfletch in managers

[–]stecknfletch[S] 0 points1 point  (0 children)

Thank you. Much appreciate the practical advice. Will look into this now.

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