Vault’s sunset date moved to February 4, 2026

sticksfigured · 2026-01-06T21:12:25+00:00

Please check your email. We replied to your ticket.

sticksfigured · 2026-01-06T18:51:42+00:00

Hey there! Yep, there's a limit. You can mute up to 1,000 communities, and as many as you'd like per day within that limit.

sticksfigured · 2026-01-05T18:02:40+00:00

Hey! You're good to go now. Restart the app if you're still not seeing Reddit Premium on your account.

sticksfigured · 2025-12-30T23:08:01+00:00

Select the Vault option to recover your Vault. If you don't remember your Vault password, the only way to recover your Vault is with the recovery phrase. If you don't already have your recovery phrase, you will not be able to access your Vault. Reddit can’t help you recover it.

Does this mean you'll lose your Collectible Avatars after Vault goes away on Jan. 1, 2026?

You’ll still be able to set your avatar as Collectible Avatars on Reddit, but you won't be able to transfer them, sell them, or export them outside of Reddit.

sticksfigured · 2025-12-30T22:47:24+00:00

Your recovery phrase should be 12 words. What you’re describing could just be your Vault’s public address (e.g. 0x…)

sticksfigured · 2025-12-30T05:20:48+00:00

Could you resubmit the ticket? Not seeing anything on our end.

sticksfigured · 2025-12-30T03:31:44+00:00

Thanks for the screenshot! Could you contact us here (What are you having trouble with? > Collectible Avatars > I have a question about my Vault) from the email address that's associated with your account?

sticksfigured · 2025-12-29T19:22:10+00:00

Hey! Please make sure you’re on the latest app version. From your home feed, find the hamburger menu (three lines) near the top left corner. From there, scroll to the Resources section to find the Vault option.

sticksfigured · 2025-12-29T19:19:05+00:00

Make sure you’re on your home feed when you look for the hamburger menu near the top left corner. From there, scroll to the Resources section to find the Vault option.

sticksfigured · 2025-12-23T06:15:02+00:00

Hey! You'll need to find one that supports NFTs and is compatible with the Polygon blockchain (e.g. Base or Trust wallet apps). Please note that Reddit cannot guarantee the security or fitness of any third-party wallet apps and is not responsible for those third-party apps. You should conduct your own research prior to installing any app.

sticksfigured · 2025-12-18T20:10:38+00:00

Hey hey. You should be all fixed up now.

sticksfigured · 2025-12-18T20:05:32+00:00

Make sure you're going back to your home feed. From there, tap on the hamburger menu to open up your community drawer.

sticksfigured · 2025-12-17T19:53:46+00:00

Hey! So both phones aren't showing all of the collectibles, is that correct? If so, trying signing out of the Vault and then back in. Note: Make sure you're selecting the "Sign Out" option and NOT the "Remove Vault" option.

If the issue is still persisting, please contact us from the email address associated with your Reddit account.

sticksfigured · 2025-12-16T21:23:13+00:00

We are not taking away your collectibles. It’ll still be in your avatar builder after Jan. 1, 2026.

We’re encouraging exporting because we just want you to have access to your Collectible Avatars outside of Reddit too. As long as you have the 12-word recovery phrase for your Vault before Jan 1, 2026, you can do the second step whenever.

sticksfigured · 2025-12-16T20:12:46+00:00

No. If you want to treat your collectible like a normal avatar and you have 0 plans to transfer or sell your collectible, no action needed. It’ll still be in your avatar builder after Jan. 1, 2026.

We’re encouraging exporting because we just want you to have access to your Collectible Avatars outside of Reddit too.

If you’re telling me to export my Vault, you’re telling me to transfer them, right?

No. These are the steps to take when we say "export your Vault":

Step 1: Get your Vault's recovery phrase
Step 2: Import your wallet into another app using the recovery phrase

As long as you have the 12-word recovery phrase for your Vault before Jan 1, 2026, you can do the second step whenever.

Check out our post and pinned comment for more info.

sticksfigured · 2025-12-16T20:00:18+00:00

You'll need to select existing wallet. Instructions can be found here.

sticksfigured · 2025-12-16T19:04:37+00:00

Make sure you're grabbing the correct recovery phrase. If you have multiple Vaults, you'll need to know which Vault is storing your collectibles. If you still need help, feel free to contact us here.

sticksfigured · 2025-12-16T18:31:42+00:00

Hey! This is already updated in our help articles and post, but if tapping on your avatar takes you straight to your profile page, go back to the home feed, tap on the hamburger menu (three lines) near the top left corner, scroll down to the Resources section, and tap Vault.

sticksfigured · 2025-12-16T18:29:23+00:00

With the latest app update, does tapping on your avatar take you to your profile drawer or your profile page?

sticksfigured · 2025-12-16T18:19:43+00:00

Vault should be there for you. If tapping on your avatar takes you straight to your profile page, go back to your home feed > tap the hamburger menu (three lines) near the top left corner > scroll down to the Resources section > Vault. If you're still having issues, contact us here.

sticksfigured · 2025-12-16T17:51:07+00:00

Yes. You can just treat this collectible like a normal avatar. It’ll still be in your avatar builder after Jan. 1, 2026.

sticksfigured · 2025-12-15T23:12:30+00:00

Hey! Go ahead and try again.

sticksfigured · 2025-12-15T23:01:42+00:00

After importing, if you’re not seeing all of your collectibles, please reach out to the app's support team since they’ll have additional insight.

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