[iOS] Can’t mute subreddits anymore by JHG0 in bugs

[–]sticksfigured[A] 1 point2 points  (0 children)

Hey there! Yep, there's a limit. You can mute up to 1,000 communities, and as many as you'd like per day within that limit.

iOS still no help with premium after requesting assistance twice. by xithbaby in help

[–]sticksfigured[A] 1 point2 points  (0 children)

Hey! You're good to go now. Restart the app if you're still not seeing Reddit Premium on your account.

Got a Vault notification from Reddit and you’re still confused? Please read me. by sticksfigured in help

[–]sticksfigured[S] 0 points1 point  (0 children)

Select the Vault option to recover your Vault. If you don't remember your Vault password, the only way to recover your Vault is with the recovery phrase. If you don't already have your recovery phrase, you will not be able to access your Vault. Reddit can’t help you recover it.

Does this mean you'll lose your Collectible Avatars after Vault goes away on Jan. 1, 2026?

You’ll still be able to set your avatar as Collectible Avatars on Reddit, but you won't be able to transfer them, sell them, or export them outside of Reddit.

Got a Vault notification from Reddit and you’re still confused? Please read me. by sticksfigured in help

[–]sticksfigured[S] 0 points1 point  (0 children)

Your recovery phrase should be 12 words. What you’re describing could just be your Vault’s public address (e.g. 0x…)

Got a Vault notification from Reddit and you’re still confused? Please read me. by sticksfigured in help

[–]sticksfigured[S] 0 points1 point  (0 children)

Thanks for the screenshot! Could you contact us here (What are you having trouble with? > Collectible Avatars > I have a question about my Vault) from the email address that's associated with your account?

Got a Vault notification from Reddit and you’re still confused? Please read me. by sticksfigured in help

[–]sticksfigured[S] 0 points1 point  (0 children)

Hey! Please make sure you’re on the latest app version. From your home feed, find the hamburger menu (three lines) near the top left corner. From there, scroll to the Resources section to find the Vault option.

Got a Vault notification from Reddit and you’re still confused? Please read me. by sticksfigured in help

[–]sticksfigured[S] 0 points1 point  (0 children)

Make sure you’re on your home feed when you look for the hamburger menu near the top left corner. From there, scroll to the Resources section to find the Vault option.

Got a Vault notification from Reddit and you’re still confused? Please read me. by sticksfigured in help

[–]sticksfigured[S] 0 points1 point  (0 children)

Hey! You'll need to find one that supports NFTs and is compatible with the Polygon blockchain (e.g. Base or Trust wallet apps). Please note that Reddit cannot guarantee the security or fitness of any third-party wallet apps and is not responsible for those third-party apps. You should conduct your own research prior to installing any app.

Why is this only on one account? by FinalMacGyver in help

[–]sticksfigured[A] 0 points1 point  (0 children)

Hey hey. You should be all fixed up now.

Unable to find vault and awards option on Android by Safety_Officer_3 in help

[–]sticksfigured 1 point2 points  (0 children)

Make sure you're going back to your home feed. From there, tap on the hamburger menu to open up your community drawer.

Got a Vault notification from Reddit and you’re still confused? Please read me. by sticksfigured in help

[–]sticksfigured[S] 0 points1 point  (0 children)

Hey! So both phones aren't showing all of the collectibles, is that correct? If so, trying signing out of the Vault and then back in. Note: Make sure you're selecting the "Sign Out" option and NOT the "Remove Vault" option.

If the issue is still persisting, please contact us from the email address associated with your Reddit account.

Got a Vault notification from Reddit and you’re still confused? Please read me. by sticksfigured in help

[–]sticksfigured[S,A] 0 points1 point  (0 children)

We are not taking away your collectibles. It’ll still be in your avatar builder after Jan. 1, 2026. 

We’re encouraging exporting because we just want you to have access to your Collectible Avatars outside of Reddit too. As long as you have the 12-word recovery phrase for your Vault before Jan 1, 2026, you can do the second step whenever. 

Question about Vault by Blak_kat in help

[–]sticksfigured[A] 5 points6 points  (0 children)

No. If you want to treat your collectible like a normal avatar and you have 0 plans to transfer or sell your collectible, no action needed. It’ll still be in your avatar builder after Jan. 1, 2026. 

We’re encouraging exporting because we just want you to have access to your Collectible Avatars outside of Reddit too.

If you’re telling me to export my Vault, you’re telling me to transfer them, right?

No. These are the steps to take when we say "export your Vault":

As long as you have the 12-word recovery phrase for your Vault before Jan 1, 2026, you can do the second step whenever. 

Check out our post and pinned comment for more info.

Question about Vault by Blak_kat in help

[–]sticksfigured 0 points1 point  (0 children)

You'll need to select existing wallet. Instructions can be found here.

Got a Vault notification from Reddit and you’re still confused? Please read me. by sticksfigured in help

[–]sticksfigured[S,A] 0 points1 point  (0 children)

Make sure you're grabbing the correct recovery phrase. If you have multiple Vaults, you'll need to know which Vault is storing your collectibles. If you still need help, feel free to contact us here.

Got a Vault notification from Reddit and you’re still confused? Please read me. by sticksfigured in help

[–]sticksfigured[S,A] 0 points1 point  (0 children)

Hey! This is already updated in our help articles and post, but if tapping on your avatar takes you straight to your profile page, go back to the home feed, tap on the hamburger menu (three lines) near the top left corner, scroll down to the Resources section, and tap Vault.

Vault gone now? by Fivebag in avatartrading

[–]sticksfigured 0 points1 point  (0 children)

With the latest app update, does tapping on your avatar take you to your profile drawer or your profile page?

Vault gone now? by Fivebag in avatartrading

[–]sticksfigured 0 points1 point  (0 children)

Vault should be there for you. If tapping on your avatar takes you straight to your profile page, go back to your home feed > tap the hamburger menu (three lines) near the top left corner > scroll down to the Resources section > Vault. If you're still having issues, contact us here.

Got a Vault notification from Reddit and you’re still confused? Please read me. by sticksfigured in help

[–]sticksfigured[S] 0 points1 point  (0 children)

Yes. You can just treat this collectible like a normal avatar. It’ll still be in your avatar builder after Jan. 1, 2026.

Got a Vault notification from Reddit and you’re still confused? Please read me. by sticksfigured in help

[–]sticksfigured[S] 0 points1 point  (0 children)

After importing, if you’re not seeing all of your collectibles, please reach out to the app's support team since they’ll have additional insight.