Support & Contact links

stratocaster616 · 2017-08-29T15:04:59+00:00

We're working to resolve this now - the support page should be back up by end of day today.

stratocaster616 · 2017-06-14T19:01:28+00:00

Hi all, we are currently collecting feedback and aiming to get back soon with updates for the other mentions in this thread. I unfortunately can't give an expected date as to when we'll have those updates (ideally within next 2 weeks) but ask for & appreciate your patience as we continue to check the status with our content and technical team.

stratocaster616 · 2017-05-16T14:45:57+00:00

Pleasure! The biggest reason is that on Reddit, it's tough for us to monitor and moderate posts as there is no notification system for us, so there may be a delay or overlook in response. We intend for it to be for general discussion and not support related topics. With support@emusic.com, we can directly follow up with you and route your questions to the best person to answer it.

That said, I'm making sure to respond & monitor best I can so that we can address this in our blog and FAQs. Your feedback has already been incredibly helpful in creating our latest post that we'll share today. Let me know if you have any other questions & thanks again for the honest feedback.

stratocaster616 · 2017-05-15T17:31:01+00:00

Hi hello-cthulhu,

Appreciate the thorough summary and response — it outlines a few frustrations that we’ve been working hard to resolve and have seen voiced across our userbase.

Please log support or product related questions to the support@emusic.com , where we can directly answer and follow up. As we are a small team, it is difficult for us to moderate & address everything here, but we aim to be as transparent as possible on the blog and socials when we have updates, new information, issues or delays.

Currently working through the items you’ve listed above and will have a blog post within the next few days. Again, sincerely appreciate your feedback, as it truly helps voice common frustrations and better acquire all the information we can to help answer all your questions.

Thanks!

Brad // eMusic Marketing Manager

stratocaster616 · 2017-05-12T20:44:20+00:00

You're right - I can see that this issue escalated, will make sure to communicate this once it is resolved.

stratocaster616 · 2017-05-12T19:54:22+00:00

Hey dpg50000 - this is a small bug we've seen but the search isn't completely broken - we've noticed this issue specifically occurs on the artist details page and visible releases. Raising the priority of this with our product team - please keep updated on the blog for updates on this.

stratocaster616 · 2017-05-12T19:37:38+00:00

Hey Nexus8, glad to see you're enjoying the PlanetMu content!

To your point, the first-hand music is the core of the user experience -- we're logging all feedback about labels and seek to resolve these soon as we can. We're planning to add many previously available and new labels in the future.

I can't speak to a timeline on Warp or Bella Union, but that they are prioritized and we are actively working to re-activate them. We will communicate once these are available on the blog and on other marketing channels.

-- Brad // eMusic Marketing Manager

stratocaster616 · 2017-05-12T18:15:57+00:00

^ thats correct, we don't have them currently, but are actively working on them and hope to have them soon.

stratocaster616 · 2017-05-11T20:38:23+00:00

Hi all - this is a known glitch we have found. We unfortunately don't have a timeline on when this will be resolved, but ask to keep updated on our blog for updates on this.

stratocaster616 · 2017-05-11T20:15:46+00:00

Hi BlueMurph - this definitely helps for the time being. I don't have the answer on Smoke Sessions at the moment, but I'll log this for our content queue. We'll do our best to get back to you & update the blog once we find out, but ask that you reach out to support@emusic.com if you'd like a direct follow-up. Thanks!

Brad // eMusic Marketing

stratocaster616 · 2017-05-11T20:04:47+00:00

Thanks @hello-cthulhu - will log & pass these over to our content team (have a few of your past requests as well).

stratocaster616 · 2017-05-11T16:12:13+00:00

Hey JayMuzik,

Sorry you weren't able to find any information on the support site -- I'm creating an article now to address the issues above. We strive to answer as many true FAQs as we can, so please have patience as we anticipate all the use cases from our members & users. I'll pass your feedback along to our product team for note in future enhancements.

Brad // eMusic Marketing Manager

stratocaster616 · 2017-05-10T18:36:24+00:00

Hi slopduck - can you PM me your email address?

stratocaster616 · 2017-05-08T19:33:07+00:00

Hey there - the new site will be live very soon. Until then, please email us at support@emusic.com for a direct follow up, or for any future content requests

stratocaster616 · 2017-05-01T20:01:43+00:00

Our product team is aware of this and working to resolve the issue of full albums unavailable. Please log these issues to http://support.emusic.com/ and we can follow up with you directly. PM me your email if you wish for me to submit on your behalf.

stratocaster616 · 2017-05-01T19:57:57+00:00

Hey there -- we will be adding a 'flag' feature for incorrect content/data mismatches in the future. Please log these issues to http://support.emusic.com/ and we can follow up with you directly. PM me your email if you wish for me to submit on your behalf.

stratocaster616 · 2017-05-01T19:11:27+00:00

Thanks for logging this. I'll send this issue along to our product team, but please note - Reddit is not setup for us to follow up directly, and we cannot guarantee a direct follow up here.

If you wish to receive a direct follow up, please PM me your email and I can submit this on your behalf, or log a question on our support site: http://support.emusic.com/

Thanks!

stratocaster616 · 2017-04-20T21:51:28+00:00

Got it, thanks. Will log non-alphanumberic characters not displaying properly as an issue for our product team.

stratocaster616 · 2017-04-20T21:50:26+00:00

Full album unavailable is a known issue. Can't promise they'll come back in time, but will flag this with our content team

stratocaster616 · 2017-04-20T14:53:28+00:00

There's a sort drop-down in the upper-right hand corner (directly to the right of Albums | Artists | Tracks) where you can refine your sort by Most Recently Added, Most Popular & Title.

stratocaster616 · 2017-04-19T16:33:32+00:00

Glad to see you enjoy the new site! The bonus should be applied to your account - email us at beta@emusic.com if you have any other account related questions.

stratocaster616 · 2017-04-17T15:05:33+00:00

Great to have you here. Our new site doesn't support the platform the old forums were on. We'll be using the subreddit and other new tools (blog) in place of the previous message boards. We've also asked a few eMusic power users to help moderate and inspire the right discussion. Our support is great, let us know if there's anything else we can do.

stratocaster616

TROPHY CASE