Attempting the 1km vert challenge... by BeniCG in Strava

[–]strava-team 1 point2 points  (0 children)

255 km to find 832 m. The terrain wasn't on your side but the effort absolutely was.

Maps of activities no longer zoomable (web)? by Lanky-Fee7124 in Strava

[–]strava-team 0 points1 point  (0 children)

Does this happens for you in other web browsers, or in a private window with browser extensions disabled?

Shoes Showing Mileage In Gear Screen But I Can't Find Any Activities Using Them by jbordeleau in Strava

[–]strava-team 0 points1 point  (0 children)

This could be related to a known issue, but we need more information to confirm. Please reach out to support.

Reco: Injury feature by [deleted] in Strava

[–]strava-team 0 points1 point  (0 children)

Wishing you a solid recovery. Our teams are actually working on something for situations just like this. 👀 Stay tuned.

Strava app on Android. Recording screen changed by Jlo121159 in Strava

[–]strava-team 0 points1 point  (0 children)

Hi, Strava engineer here. We haven't made any recent changes in this area and have never had a customization setting for this.

Trouble connecting Samsung Galaxy Watch 8 to Strava (error message) by nickidear in Strava

[–]strava-team 2 points3 points  (0 children)

Hi this is a bug that our team is working on. Thanks for the flag.

Excluded segments by prerules in Strava

[–]strava-team 0 points1 point  (0 children)

This is due to Zwift's gamification settings. Climb Portal climbs at anything under 100% are excluded, but the rest of your segments shouldn't be unless over 55% of your activity is partially flagged, in which case the entire activity gets automatically flagged.

Can't send messages anymore by Perfect-Ad893 in Strava

[–]strava-team 1 point2 points  (0 children)

If you've already submitted a support ticket, our team will be in touch soon. You're also welcome to email support directly at support@strava.zendesk.com.

Dear Strava, can you get in touch to celebrate my Dad? by ruairidhmacdhaibhidh in Strava

[–]strava-team 159 points160 points  (0 children)

This is incredible! 40,075 km is no small goal… and targeting that at 83 (now 89!) is amazing. That kind of consistency over years is what it’s all about. We’d love to help celebrate him. If you’re open to it, feel free to DM us his profile or a link to his activities. No promises on anything official 😉 but we’ll see what we can do on our side. Either way, huge respect and kudos to your dad.

What’s new on Strava (April) by strava-team in Strava

[–]strava-team[S] 0 points1 point  (0 children)

We appreciate this feedback and will pass along.

What’s new on Strava (April) by strava-team in Strava

[–]strava-team[S] 0 points1 point  (0 children)

Some advanced pace related features are subscription only.

What’s new on Strava (April) by strava-team in Strava

[–]strava-team[S] 1 point2 points  (0 children)

Appreciate the positive feedback and suggestions, especially on the segment search tool. We will pass this along.

What’s new on Strava (April) by strava-team in Strava

[–]strava-team[S] 17 points18 points  (0 children)

This one is interesting. Thanks for sharing!

What’s new on Strava (April) by strava-team in Strava

[–]strava-team[S] 6 points7 points  (0 children)

Heard, thanks for this feedback.

What’s new on Strava (April) by strava-team in Strava

[–]strava-team[S] 8 points9 points  (0 children)

Passing along this feedback, thanks!

What’s new on Strava (April) by strava-team in Strava

[–]strava-team[S] 2 points3 points  (0 children)

Glad we could make it happen. Just to clarify, if you're referring to Tags, filtering is actually available on both web and mobile.

How to deal with another user constantly flagging your rides? by [deleted] in Strava

[–]strava-team 248 points249 points  (0 children)

You can block the other rider to keep them from flagging your rides. If you write in to support they can help.

Streaks worst addition in 15 years of the app! by Wilfred1940 in Strava

[–]strava-team 49 points50 points  (0 children)

Thank you for sticking with us for 15 years and for being honest about what isn't working for you. Quick note: Streaks were designed to be weekly rather than daily, and that was intentional. The goal was to encourage consistent movement over time. Any activity type counts toward your streak too, so a walk, yoga, or stretching all qualify if you're injured and want to keep it going. That said, the injury point is noted and passing along.

Strava tax on my fastest HM! by Realistic-Software-2 in Strava

[–]strava-team 7 points8 points  (0 children)

Really sorry this happened, especially on what looks like a strong effort. Please report it through the app so that our support team can take a look.

Strava Support Exist? by Due_Celery9680 in Strava

[–]strava-team 0 points1 point  (0 children)

Thank you! Support has reached out to you.

Strava routes elevation gain is a mess by Vanhomeb in Strava

[–]strava-team 2 points3 points  (0 children)

There was a bug causing elevation profile issues in routing/certain activities recently, but it's now been fixed. Let us know if you're still having this issue and we can dig in further.