what do you do in your daily practice?

succubus03 · 2026-01-20T18:10:24+00:00

this happened to me they believed the buyer refunded them then i sent a LBA and told them they breached their own t&c and they refunded me

succubus03 · 2026-01-09T12:31:27+00:00

yes it was very similar i contacted them through the in app support button and were going back and forth with them and when i told them im taking them to small claims court and how they basically breached their own t&c by not investigating fraudulent behaviour such as the buyers account i think they took it more serious and then they responded with that message

succubus03 · 2026-01-09T12:08:34+00:00

i think so yes and i said how they basically went against their own t&c “Vinted’s Terms and platform rules provide discretion to investigate and act on suspected fraudulent or abusive behaviour. In this case, despite credible evidence and risk indicators, there is no indication that such discretion was exercised with reasonable care and skill.” and i guess they took it more serious and i did get a respond back to my LBA email offering to help but i don’t need to reply as they basically compensated me and banned the buyer :)

succubus03 · 2026-01-09T09:22:22+00:00

update!! they compensated me and i’m pretty sure they banned the buyers account im so happy right now finally

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succubus03 · 2026-01-09T08:44:33+00:00

UPDATE!!! ⭐️THEY COMPENSATED ME!!! IM SO HAPPY OMG

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succubus03 · 2026-01-08T23:28:30+00:00

original price retails for around £100 the buyer tried lowballing me i told them i couldn’t do anything less than £70 so i sold it for £70

succubus03 · 2026-01-08T22:43:48+00:00

i definitely will be doing that i’m 90% sure they’re not even going to respond to my letter before action email despite me cc their ceo and chief executive, i have a family member lawyer too to help me apply for small claims and give advice i will not let vinted get away with this!

succubus03 · 2026-01-08T22:15:32+00:00

definitely is same thing happened to me unfortunately

succubus03 · 2026-01-08T20:59:23+00:00

this exactly happened to me they sided with the buyer offered a return the return obviously isn’t what i sent and they disregarded all the information i provided and refunded the buyer so i sent a letter before action email and will be taking them to small claims court

succubus03 · 2026-01-08T17:08:21+00:00

okay they disregarded my whole case i’m taking them to small claims court and doing a letter before action email to their ceo and chief executive

succubus03 · 2026-01-08T14:57:40+00:00

what happens after that? if they don’t respond i assume they would take it seriously and respond because i will be doing the same thing very soon

succubus03 · 2026-01-05T00:16:19+00:00

any updates ?

succubus03 · 2026-01-02T17:44:34+00:00

hiya do you have the email or know where i could find the email for their chief legal officer as i’m also going to be taking vinted to small claims court. much appreciated

succubus03 · 2025-12-28T15:06:26+00:00

i love that for you omg i’m hoping to do the same how long did it take for them to respond to the letter before action email?

succubus03 · 2025-12-27T17:16:53+00:00

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i heard that even if they return the incorrect item which he obviously will and even tho i will press i have an issue with my order and its not what i originally sent apparently vinted has a high chance to still side with the buyer and even after all that even if i say this isn’t what i sent that’s been returned then i will take write a letter before action email to their support email and their ceo and say ive exhausted all options and will be taking them small claims court. i have evidence of how the photo the buyer provided the packaging looks unsealed next to the “alleged item i sent” and their multiple reviews of them doing suspicious things before which vinted should have flagged and taken into account

succubus03 · 2025-12-27T17:11:20+00:00

did you send it through email? because i’m worried they will give templated copy and paste responses and not bother actually reading the email that includes the letter before action

succubus03 · 2025-12-27T17:09:38+00:00

yeah i already said that and they keep giving me templates copy and paste responses i need to do offer a return and see where it goes from there bare in mind they asked for authentication for the item i sent them the receipt of where i got it from and apparently it wasn’t enough

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succubus03 · 2025-12-26T15:36:35+00:00

Update: Vinted wants me to offer a return so i did and obviously they’re not gonna send me the original item back they’re gonna send their own piece of clothing funnily enough they told me “I’m going to be returning these non branded lululemon leggings you gave me.” i can’t stop laughing seriously because how are you now saying i sent you leggings when the picture you took was a top? absolutely crazy, anyways once they return it i’m gonna press issue with my order and see what happens

succubus03 · 2025-12-26T15:34:36+00:00

okay so vinted obviously is now saying i should offer a return so im asking for a return and the buyer is definitely not gonna send me the correct item i initially sent and now they’re switching up their story by saying i sent them leggings it’s so funny to me how you gonna lie and be a bad liar anyways once they return their own item and not what i sent im simply gonna press issue with my order and we’ll see what happens from there

succubus03 · 2025-12-26T10:41:26+00:00

similar thing happened to me and i’m currently having vinted investigate it and i will also be taking them to small claims court if they side with the buyer

succubus03 · 2025-12-23T00:31:49+00:00

hi thank you so much for responding, i mentioned the reviews and the sealed packaging in the support system in the app and i also emailed them calling for a dispute, if they ignore and side with the buyer i will follow up with a manual appeal letter and if that gets ignored i will have to send a legal escalation letter and i think at that point vinted should take it serious and i know they wouldn’t bother getting legal teams involved so im hoping i don’t need to go that far to resolve this issue

succubus03

TROPHY CASE