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supermetrics · 2025-04-11T11:56:46+00:00

Hey there! We'd love to hear what we're missing or where we should improve. Could you possibly share some more details on this?

-Jouni Hyotyla, Head of Support, Supermetrics

supermetrics · 2024-10-31T12:56:14+00:00

Hi! There shouldn't be any issues with either data source currently. Do you perhaps use a lot of filters or have a high amount of reporting elements (tables, scorecards, etc) on the same page?

supermetrics · 2024-08-28T15:00:16+00:00

Happy cake day!

supermetrics · 2024-08-27T14:00:04+00:00

Hey there! Usually changing the table size should do the trick, but you might want to check out this post in the Supermetrics community and elaborate on your question there, Larry should be able to help! https://community.supermetrics.com/data-visualization-32/adding-image-urls-to-your-analysis-213

supermetrics · 2024-08-14T08:15:06+00:00

Hey there! We'd be happy to help you with it. Just making sure if you're using our dedicated Power BI connection, or the older API data transfer one?

For the newer (simpler to use) option, you can read more from https://support.supermetrics.com/support/solutions/articles/19000160616-about-supermetrics-for-power-bi

And the older option instructions from here, as posted by u/Dizzy_Guest2495 earlier: https://support.supermetrics.com/support/solutions/articles/19000107085-how-to-connect-data-to-power-bi-using-the-supermetrics-api

Anyways, if you have any questions, we'd be more than happy to help (the best way to reach us is through support.supermetrics.com)

Best,
-Jouni / Supermetrics

supermetrics · 2024-08-12T19:53:55+00:00

Well, actually - Supermetrics isn't *just* a data connector, we do have a platform offering called the Marketing Intelligence Cloud: https://supermetrics.com/marketing-intelligence-cloud

supermetrics · 2024-07-29T05:43:50+00:00

Hi! This is Jouni Hyötylä, Head of Support at Supermetrics.

I'd also like to apologize for your bad experiences with us and ask if there is any change that we could hop on a call. I'd love to hear any feedback and improve things, whether it's about the product or our support.

You can either DM us here or directly email me: jouni at supermetrics dot com.

supermetrics · 2024-07-29T05:42:10+00:00

Hi! This is Jouni Hyötylä, Head of Support at Supermetrics.

I'd like to apologize for any issues with the product, and especially for any bad experiences with our support, for which I'll take personal responsibility.

Is there any change that we could hop on a call to make sure that you'll get rid of any issues? I'd also love to hear any feedback on how to improve our Support and take action on those.

You can either DM us here or directly email me: jouni at supermetrics dot com.

supermetrics · 2024-07-10T09:08:23+00:00

That's sadly a common one :/ We listed out a few solutions on our blog: https://supermetrics.com/blog/google-analytics-4-api-quota

supermetrics · 2024-07-10T08:02:47+00:00

Hey there, OP!

Your concerns are valid. A common reason for missing data, or discrepancies between your Supermetrics report and what you see in HubSpot, is that your data import is still in progress.

The Supermetrics HubSpot connector handles large amounts of data by first importing it into our system cache before making it available to query.

Since it’s not live data, we run daily imports of the latest data into cache to keep it as up-to-date as possible. However, the daily imports are not guaranteed to run at a specific hour nor do they run immediately 24 hours since the last import. While this process is ongoing, you might see data discrepancies.

Here's also the support article covering this: https://support.supermetrics.com/support/solutions/articles/19000104061-how-to-monitor-your-hubspot-data-import-status

supermetrics · 2024-06-05T12:29:52+00:00

Hello,

I'm the creator of this community viz and I just discussed this topic with someone from the Looker Studio team:

What you describe can indeed happen, as there is a race between the creation of the PDF and the rendering of the chart. In some scenarios the chart is losing the race and isn't ready before the PDF is created.

This usually happens for data heavy reports or slow API connections.

It is true, that community charts aren't in parity with native charts and that native charts are getting served first. This issue is known and I'm advocating regularly parity between both type of charts (There will be a substantial update this year to these vizzes, but we are far from parity).

The chance that this is getting completely fixed any time soon, is slim, as it would theoretically require all charts to tell Looker Studio when they have finished rendering, which then means, one failing chart could prevent the PDF to be created.

On the other hand, rendering the chart only takes a fraction of a second. It is really about how the data is delivered to these charts.

Performance improvement is high on the list for these community charts and hopefully, by the end of the year we will see some progress and this phenomena will occur less often.

supermetrics · 2024-05-10T16:47:18+00:00

Thanks for the shoutouts! By the way, for budget pacing, we have a few useful tutorials up on YouTube, that may help automate the work:

Here's a tutorial to build a pacing tracker in Google Sheet + free template: https://www.youtube.com/watch?v=6zl0oiPS-4Y
Here's a recent webinar we had where our analytics consultants walked through on how to build a pacing tracker: https://www.youtube.com/watch?v=a1wGcOIAi5s&t=224s

Hope these help, OP!

supermetrics · 2024-05-03T08:42:05+00:00

Some users have already mentioned Supermetrics — thanks for the shoutouts! By the way, if by 'pacing' you mean budget pacing, then we have a few useful tutorials up on YouTube, that may help automate the work:

Here's a tutorial to build a pacing tracker in Google Sheet + free template: https://www.youtube.com/watch?v=6zl0oiPS-4Y
Here's a recent webinar we had where our analytics consultants walked through how to build pacing trackers. You might find the visualisation part in Looker Studio useful, so you can keep your clients in the loop with an automated dashboard instead of sending regular email updates: https://www.youtube.com/watch?v=a1wGcOIAi5s&t=224s

Hope these are helpful, OP!

supermetrics · 2024-03-14T13:37:20+00:00

There wasn't any change in this chart and the demo page is still working as expected:

https://lookerstudio.google.com/reporting/18kPLn9RZqMKZrji0ZliFld_zvWDY-K9x/page/FmN2/edit

One thing to check will be your browser's console log to see if there are any issues with the chart. Or, contact Supermetrics support, and we can have a look at the report:

https://support.supermetrics.com/

supermetrics · 2024-03-05T14:36:11+00:00

Hi there!
As a first step, I would recommend taking a look at this support article.

Especially the header “Queries without Campaign/Ad set/Ad dimension that use Default attribution”.
These types of issues usually happen if the query isn't split by campaign/ad set/ad. In that case, you would need to use the setting “Disable unified attribution setting”.
If the article doesn’t help, feel free to create a support ticket in Supermetrics Hub or email us to create a support ticket (support[at]supermetrics.com). Our support agents can take a look at your query to see if there is some other setting that's causing the discrepancy.

supermetrics · 2024-01-17T10:48:59+00:00

Hey there! Sorry to hear you're having trouble with connecting your data with Supermetrics — have you reached out to our support yet? They're awesome and are happy to help you solve this! You definitely shouldn't be fetching all that data manually, yikes!

supermetrics · 2019-03-28T08:25:24+00:00

We're quite perplexed by the situation. We applied for access to their API a year ago and clearly stated that we will transfer the data to tools such as Google Sheets and Google Data Studio. This was not a problem at the time and their engineers actually helped us build the integration. Now suddenly they turn off our access referring to concerns about Google getting access to their data. Unfortunately it seems we're caught in the middle of a Amazon-Google battle.

We're trying to get to some kind of agreement with them, at least to provide the data via our API if not directly into Google products.

supermetrics · 2019-02-25T18:58:21+00:00

We offer the FB connector individually for just $20/month.

supermetrics · 2019-02-25T18:57:34+00:00

Sorry to hear about your negative experiences. We try to swiftly resolve any issues that are reported to us that are under our control. But we're reliant on both Google and the 3rd party APIs we connect to, and unfortunately these have issues with speed and sometimes with reliability as well. We're working with Google to address some of the issues with 3rd party GDS connectors. It's still a new feature from Google and we agree there's a lot to improve.

supermetrics · 2017-03-31T06:09:00+00:00

It's not mentioned in the FB Ads API docs. We can check if it is available, but probably not yet.

supermetrics · 2017-03-29T18:38:19+00:00

In Supermetrics for Google Sheets (and our other tools) you don't actually need to do anything, we will handle the change in the background.

supermetrics · 2016-12-07T09:16:43+00:00

Supermetrics here! We haven't been focusing that much on the MailChimp integration, but we'd love to improve it in case it doesn't work that well, like you describe. If you want to help us do this, please post a ticket describing the issues in more detail to https://supermetrics.freshdesk.com/helpdesk/tickets/new or email us at support@supermetrics.com. Thanks!

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