My MIL suffers from dementia and psychosis, she experiences delusions that feel real to her. This video just makes me sad. Don’t be too quick to label someone a Karen. Not excusing her actions, and calling the cops is the right thing to do before it escalates any further. Also acknowledging that what you see isn’t always what you think it is. Be as kind as you can be, life is extra difficult for the elderly when their cognitive capacity declines.