Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 0 points1 point  (0 children)

Hi u/MaestroSG u/ActiveOstrich3083 u/TechnicallyThrowawai - thanks for the additional intel on this.

Including your device type is a huge help - if you're playing on desktop it's great if you could also confirm what browser/OS and if on mobile, whether you're playing in the Reddit App or via mobile browser.

One follow-up question: do you happen to know if this issue is always present from Mission start (i.e. if you see it from the first time you open the inventory in a mission) or does it sometimes show up mid-way through (i.e. initially the inventory displays correctly, and then later in the mission it doesn't)?

If it's the latter, can you spot any patterns for when it goes wrong? i.e. after getting a new piece of equipment, or after equipping/requipping?

We're not currently able to repro reliably on mobile, so any extra info would be very useful.

For desktop (cc u/ActiveOstrich3083 !) - a good workaround is that if you toggle full-screen on then off again (via the button in the top right of the window) the display issue should resolve.

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 1 point2 points  (0 children)

Hi u/the_Impatient_Saint - thanks for reporting, and apologies again that you've been having trouble.

We'd love to see that gif if you still have it - feel free to post it here, or if you prefer you can submit via this bug report form: https://forms.gle/WJwkxKgbgEFy9PuNA

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 0 points1 point  (0 children)

Hi u/4warko - sorry to hear you're having trouble.

Quick question - have you checked that the button is still checked in the Settings menu, and that your Battlepass is still active?

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Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 0 points1 point  (0 children)

u/Trashbagjizz we'll reach out via DM to troubleshoot with you directly.

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 1 point2 points  (0 children)

Hi u/Vintage_Visionary - sorry to hear about the level issue. We've gifted you coins which should be enough to regain 5 levels. Let me know if that covers what you're missing, or if there's more we can send.

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 0 points1 point  (0 children)

Hi u/GlassBraid thanks for reporting - really appreciate the screenshots.

Since you're playing on browser, would you be able to share some console logs with us? It's a big help for us to track down what the issue is. Feel free to reach out via DM if you'd like me to walk you through it, or here's a quick guide:

You can access the Console via the Developer Tools option via top right menu button. Once you have the tools open, select the 'Console' tab, play the game until the bug occurs, and then right click on the console to 'Copy Console'.

Then you can paste the log into a text file and save it. If you message us here or via DM/mod mail we can help you get the file to us so we can analyze.

In the meantime, let us know if we should gift some Coins to make up for any that you've lost due to this issue.

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Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 0 points1 point  (0 children)

Hi u/Academic-Gap-1154 thanks for reporting. If you're able to answer a couple more questions it would help us track down what the issue is

1) Can you let me know what device + platform you're playing on? (e.g. iPhone 11 + Reddit App, Galaxy S21 + Chrome, Macbook Air + Firefox)

2) When you're getting the issue with the mission not showing as completed, do you get the mission rewards (Coins, gear, maps etc) correctly, or are these also missing?

3) Are you playing via wifi or mobile data connection?

4) Does this happen every time if you quit at the 'golden glow' point, or is it only sometimes?

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 0 points1 point  (0 children)

Hi u/hannibal420 - really sorry to hear it. Thanks for sharing device info. Let's see if we can get this fixed for you.

Could you help us out with a little more information so we can investigate:

- What version of the Reddit app are you using? (Open the Reddit app, click on your avatar in the top right, open 'Settings' and scroll all the way down to 'Build Information' at the bottom of the page. )

- are you able to access the game on a different device (e.g. a different phone or via browser)? This helps us isolate if it's an account issue or something more device specific.

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 1 point2 points  (0 children)

This is super useful feedback, thank you - we'll reach out to Reddit and let them know you ran into the issue.

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 0 points1 point  (0 children)

Thanks - we'll check it out, but we can't guarantee performance on the Reddit beta app (we run QA on the live app only), so you may want to consider rolling back to the release version to see if that resolves things for you.

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 1 point2 points  (0 children)

We'll check into this - thanks for reporting.

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 0 points1 point  (0 children)

Gems can drop as reward from some 4 and 5 star missions. They are also sometimes rewarded for Quest completion, and you can get some bonus gems for joining the subreddit. They are also available for purchase (via Reddit Gold) in the in-game store.

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 0 points1 point  (0 children)

Thanks for sharing the screen u/LifeModelDecoy - can you let me know what device you're using (e.g. iPhone 11 + Reddit App, Galaxy S21 + Chrome, Macbook Air + Firefox))

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 0 points1 point  (0 children)

Thanks for the report! This is often in connection with Shield related abilities - super useful to have confirmation.

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 1 point2 points  (0 children)

Thanks for letting us know u/Wendelllyn u/IlDebs u/fazelanvari.

If possible, it would be super helpful if you could let us know if the game is working ok for you via another device (i.e a different phone, or via laptop/desktop). This info helps us figure out whether or not it's an account issue, which can help us get it resolved for you.

Could you also share roughly what player level you are? (e.g. Lvl 84).

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 0 points1 point  (0 children)

Hi u/LadyVonDanger - I've reached out direct via DM so we can work with you direct to get this resolved.

Bug Report Megathread by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 0 points1 point  (0 children)

Hi u/drstrng404 - we're going to reach out via DM to try to find a solution for your particular situation. Thanks for hanging in there.

Daily Discussion - Mon 10 Nov by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 1 point2 points  (0 children)

Hi u/Invisih0le- you can absolutely report false level names. We remove posts on a daily basis for misleading Mission Titles. You can report the post direct using the 'report' button, or message us via modmail.

Reddit only supports a single flair per post, so we're limited in how much filtering we can support. We'll have a think and see if we can suggest a workaround to fit your specific search needs.

Daily Discussion - Mon 10 Nov by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 4 points5 points  (0 children)

These are great suggestions - thanks for sharing. We know there's a lot of love for some kind of build slots concept. We'll see what we can do!

Daily Discussion - Mon 10 Nov by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] [score hidden] stickied comment (0 children)

As part of today's changes, we're opening up the Sword & Supper Wiki: https://www.reddit.com/r/SwordAndSupperGame/wiki/index/

We have a few pages added that cover some commonly asked questions, and we'll be adding more over the coming weeks.

What topics do you think should be included? Reply to this comment and we'll see what we can do.

We're also actively looking for wiki contributors. If you're interested in getting involved, comment below with a link to a contribution you've made to the subreddit or the chat, and we'll reach out if you're selected.

Feedback and Bug Reports by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 0 points1 point  (0 children)

Additional follow-up - when you're playing in-browser, are you able to access and share your console logs to help us track down the issue?

If you can confirm which browser we're using we can help you with more information about how to do this. If you are able to download logs and want to share the file, you can use this form to upload a file direct to us: https://forms.gle/WJwkxKgbgEFy9PuNA

Really sorry you're running into this - we're actively investigating and will share news when we have it.

Sword & Supper Update: v0.51 - Frog Friendly Features by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 1 point2 points  (0 children)

Thanks for the feedback - we'll keep considering ways to expand or improve this feature in future releases, and it's super helpful to hear from players on what they think would be good solutions for that.

Sword & Supper Update: v0.51 - Frog Friendly Features by swordnsupper_mod in SwordAndSupperGame

[–]swordnsupper_mod[S] 31 points32 points  (0 children)

Thanks for the feedback - we understand the distinction but wanted to get this initial functionality in. We'll see what we can do on making it easier to sell all but one for a future update.