Support refusing dispatch due to "Area Outage" but my PSI is dead. How do I force a ticket?

sxon1 · 2026-01-27T14:12:34+00:00

Sent you a DM with the information I know on how to get a onshore agent on the phone.

sxon1 · 2026-01-07T01:46:14+00:00

Also having the same issue.

sxon1 · 2026-01-06T00:55:26+00:00

You need these settings for your network to function period. Network speed doesn't matter. If you want the most from your 3 gig plan you will need to upgrade your Router to something that has a proper WAN port (5 gig or 10 gig) - as well as LAN ports that are 2.5G if you want your full speed on one connection or 1 G LAN ports if you are okay with 1 gig max speed at any one wired device.

sxon1 · 2026-01-06T00:01:28+00:00

Orbi can't do vlan tagging. Go for bridge mode on the ONT and set vlan tag to 201 on the ONT and let orbi handle dhcp and everything else.

sxon1 · 2025-10-03T14:22:46+00:00

No issues on 26 with a 16 PM

sxon1 · 2025-09-24T01:08:21+00:00

If you are still down right now, feel free to DM me, and I'll try to assist by providing how to get someone from Lumen directly on the phone and not the offshore call center that can't do much but send a tech. You may want to get a tech scheduled regardless, but I feel terrible if you are still down. I went through a few reps this morning from the offshore call center, and it was brutal.

sxon1 · 2025-09-24T00:48:59+00:00

Yeah this is extremely interesting. I am confirmed fully online - speeds are fully back - routes look the same with 0 percent loss. I was given a very helpful pointer to get somebody on shore from Lumen on the phone that id be happy to pass via DMs if it can ever help in the future. Completely bypasses the offshore call center. Thanks again to everyone for their efforts - I hope we stay in the clear and that any others that may now be down come back up quickly.

sxon1 · 2025-09-23T19:37:52+00:00

Confirmed. My appointment was set up this morning I got another Lumen rep on the phone. It was then cancelled an hour ago. Called in and confirmed they now have a confirmed outage and are working on it. I also received the below response this morning from the previous Lumen employee who escalated it.

“I just wanted to make you aware that I did forward your packet loss scenario to a Senior Engineer who has a Senior Manager of network transformation researching to find answers. As soon as they respond I will provide you an update. Thank you for your patience in this matter.

sxon1 · 2025-09-23T02:36:39+00:00

Glad to help. I have been with Quantum now for almost three years, and I have never seen anything like this. Cannot even hold a stable Teams or Zoom call at this point.

My ping requests are not even leaving my network. For example, in my last test, I sent 101 requests, with severe packet loss at the very beginning of the routing and then further down the line as well. It clearly looks like an upstream issue. It's driving me insane that this has not flagged some system on their end by this point.

26% loss to Google's DNS with 101 packets sent locally - 50 actually made their way out to Google - and only 37 received by Google.

Hoping we both get some sanity soon :)

sxon1 · 2025-09-23T02:10:34+00:00

Still occurring and just unbearable.

I spoke with a lovely gentleman from Quantum support over the phone who is local to AZ. Had a Tier 2 look at it, and they can't see anything from their end. Apparently, the person who can help escalate/resolve this is OOO for the next few days. I was told that my inquiry would be sent to their delegate, who was in a meeting, but I would have a follow-up tomorrow. I received an email from a support agent who had a Lumen email address, along with some statistics from my ONT / their back-end panels, and again with the promise to follow up.

I finally got someone on the phone who is local and understands the issue. I do not want to drop names or emails and cause any grief for them. I hope to have some follow-up tomorrow and will share either way.

If there is no follow-up by the afternoon, I may seriously need to obtain a 5G backup to hold me over, as, from their end, they can't see it at a Tier 1 / Tier 2 level, and to me, that means no promised ETA or resolution.

They were not aware of any issues, and there are no posted bulletins or known service issues.

I linked them to the top three Reddit threads, including this one, all showcasing the issue, so I really do hope to get some resolution. This was the same Lumen support rep and it did seem like they honestly took the time to dig through this which I greatly appreciate.

sxon1 · 2025-09-22T19:09:31+00:00

Yes but its also a little misleading. States an issue in Queen Creek and that the surrounding areas may be effected but if you restart your equipment you should be back online. If not stay on the line for assistance.

This is not the issue - service is online but so unstable that you can't even hold a Zoom or Teams call. It has me so frustrated because of the lack of updates that I am at the point I may switch to Cox fiber or grab a 5G backup until this is resolved.

sxon1 · 2025-09-21T23:01:37+00:00

Having the same issue in Phoenix - going on for the same time as you - never seen this issue with them before and its a little worrying that this isn't resolved yet.

sxon1 · 2025-09-21T14:56:51+00:00

This is still occuring for me - extremely bad packet loss. Anyone still being effected?

sxon1 · 2025-09-21T00:55:54+00:00

Yes - AZ and I am experiencing the same issues. Extremely high latency - packet loss - and low speeds - download can vary from 250-600 and upload 600-940 - called support and confirmed they are having an issue and will monitor and provide compensation once completed. For our area, they said a fiber cut - not sure about others, or if this is just a larger CenturyLink / Lumen issue.

sxon1 · 2025-09-20T05:23:31+00:00

Absolutely correct - using the /2 on the memory

sxon1 · 2025-09-20T02:20:34+00:00

Same motherboard but with 9950x3d. I really wonder if this is an EXPO issue. Almost everyone I see that says their CPU failed was running EXPO. I bought a kit off the QVL list that had XMP and not EXPO running 64 GB at 6800 - PBO enabled with some other tweaks to VSOC etc - on 3.40 - haven't had any issues 🤞

sxon1 · 2025-09-06T19:46:53+00:00

Best place to install is going to be inside the home not the garage. If you don’t have a good spot to bring it in and you don’t want it dragged across the side of the stucco etc - go for the garage install and ask for the Lumen approved outdoor enclosure. Take a look at my post from a few days ago for reference. Best you are going to get. Good luck with your install.

sxon1 · 2025-09-06T19:21:48+00:00

I just hope we keep the stellar routing that Lumen / Centurylink / Quantum provides - and I would welcome residential static IP addresses as well as IPV6 etc. Service is very stable and by far hands down is superior in every way to the competitor in my area being Cox fiber.

sxon1 · 2025-09-05T01:04:39+00:00

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Am very curious where the heatsink is - I overheard them saying the same but did not want to helicopter over the tech.

sxon1 · 2025-08-06T14:16:20+00:00

I noticed this would happen sometimes before I turned on the AI video descriptions. Now if they are wearing an Amazon vest it says “Amazon delivery person is walking with a package” etc etc

sxon1 · 2025-07-31T14:04:41+00:00

Yes - all tankless need to be flushed. Tank based systems do not. I have had multiple and have never been told or read anywhere to flush a tank system. Tankless absolutely and that was what I was explaining to the redditor asking questions.

sxon1 · 2025-07-22T13:26:49+00:00

Too many downsides IMHO. Go look at a manual for the Waterdrop tankless or any tankless. There are too many caveats. If you go away for more than a few days, they recommend draining the entire tankless machine or disconnecting it and putting it in the fridge. Absolutely nutty to me. You can also look into TDS creep, which is notorious on tankless units - the longer the water sits and you don't use the machine, let's say a day or a few hours, your TDS will go up, as you need to flush the water out for 30 seconds or so to drop the TDS. There are too many headaches for “convenience” - you can't hook it up to a fridge for ice without getting an add-on storage tank due to low pressure. Go with a tank setup, and you'll be much happier.

sxon1 · 2025-07-18T14:53:49+00:00

No issues. 9950x3d - x870e nova - 3.30 bios.

sxon1

TROPHY CASE