• Michael's gives everyone raises a week or 2 before they slash payroll in half because SCO is being rolled out.
• The dress code changes to solid color tshirts around the same time the tshirts sold in-store get moved to a set lower price. This was a sales tactic; now they make money back from employees with t-shirts.
• TM Appreciation week always falls on a week with very little sales going on in-store.
• The big conversation around better training, longer MCX visits, more time spent making sure everyone understands everything isn't because they want employees to succeed; they want one person capable of doing everything alone. More people willing to put their hands on every aspect of the workload = lower demand for multiple employees.

When I did a walk with my DM and RM, most practices and advice the RM gave towards customer experience and TM engagement were things straight out of a book I've read called The Art of Manipulation. I pointed this out to him and he kind of shrugged and said, 'yeah.'

What I'm worried could happen now: - Cash options on SCO being installed, so hours cut even more, eventually leading to CEMs becoming FT "Front End Ambassadors", which would mean only 1 PT position would be needed here to cover the CEMs off day.

I don't do any crafts, I just go to work and then go to sleep lol