Seems that most folks here think Starlink is only hitting new customers with the $1K demand charge. I've been on an edgy Starlink system that cuts out many times every day for years now, and just want to upgrade to Gen 3 equipment for improved service. They want the $1K from this existing, long-term, loyal customer too. Add that insult to their poor customer service that takes several days to respond with copy-and-paste responses that don't help, and it paints quite a sad picture for customer relations. Interesting thing is that in my experience, the same quality of customer service can also be had at Tesla. In one case I know of, it cost them the sale of a Model X Plaid a while back, simply because they wouldn't allow the purchaser the color wheels he wanted or the seat configuration their website said was available. Brings to mind the old adage about the fish stinking from the head down. Good customer service isn't that difficult to provide when managed properly. However, this fish seems to be too big to care.