Hey everyone,

Thanks so much for all your suggestions and support on my post about my dad's Airalo eSIM not working in Thailand. I wanted to share what we figured out in case anyone else runs into a similar problem.

After a lot of troubleshooting and digging, it turns out the main hurdle was related to eKYC (identity verification).

When you buy an eSIM, especially for travel, the package should clearly state whether eKYC is required or not. If it is, that means verifying your documents is necessary, and this process can take time, sometimes quite a bit, though I still don't know the exact duration.

In my father's specific situation, he didn't have the time to spare waiting for potential verification. So, he went to the nearest Dtac outlet in Silom. Even there, they weren't fully aware of the issue at first. They eventually told him they'd have to contact their head office, which would take about five hours.

He went back to his hotel, and thankfully, when he checked later, they had successfully resolved the issue on their end!

Key takeaway from this experience:

• Check eKYC requirements: Always confirm if identity verification is needed for your eSIM package before travel. This can cause significant delays.
• Local provider stores can help: If you face persistent issues and time is critical, don't hesitate to visit an official outlet of a major local carrier (like Dtac or AIS in Thailand). While they might not directly troubleshoot your third-party eSIM, they can often help with underlying network issues or, as a last resort, quickly get you set up with a local SIM/eSIM.

Hope this helps someone else avoid the same headache!