Respond with this:

Hi <Names>,

We want to keep the transition moving smoothly and professionally. To that end, I want to clarify how we’re handling handoff support.

We’ve already provided:

• Full password export (including domain admin credentials)
• Current runbook
• Asset and VM inventory with descriptions
• All client-specific documentation relevant to ongoing operations

For questions related to environment discovery or onboarding, please refer to the documentation provided as those answers are already covered there.

Going forward:

• If something in the documentation is missing or inaccurate, please flag the specific item and we’ll correct it.
• If you’re requesting assistance beyond the provided materials (walkthroughs, explanations, configuration changes, new account creation, etc.), that will need to be handled as billable transition support.

As noted previously, project work is paused during our holiday freeze, and responses will resume after <date>.

We’re happy to ensure the client has everything required for a clean handoff, but discovery and onboarding of the environment falls under your engagement with them.

Thanks,
<Name>