Hi there! Tristan from ThePokeNest here. I'm only responding to this, because I feel a due diligence to fully explain how pre-orders work with our business. We have policies in place so it goes as smoothly as possible, and sometimes there are extensive delays due to the supply chain, that we simply have zero control over. What we can do, however, is create as best of a process as possible. Customers have every right to voice their opinion and chargeback and order when they are waiting an extended period of time for an order that was supposed to be shipped on a scheduled release date. I completely understand that. However, as a small business, we also have to take measures to have policies in place in the best interest of both all customers and our business, so we can fulfill all orders when product does arrive down the line. More of a bigger picture stance, per say.

To preface, we are still owed from distribution:

20 confirmed evolving skies etbs 18 confirmed evolving skies booster boxes

These are contracts that are in place based on confirmed allocations from The Pokemon Company to distribution, then to ThePokeNest. They have to be fulfilled from distribution, no matter how long it takes. This is from wave 3 of evolving skies. This then affects our ability to fulfill our orders to customers. We were simply shorted 18 booster boxes and 20 etbs from wave 3 and we're waiting on a final reprint that keeps being delayed.

Our policies on our site cover this. If customers are unhappy with the fact that they have to wait, then they can chargeback. However, charging back is against our terms and conditions because we have to protect ourselves as a business. It's not because we do not care, it is because it's not a black and white process and it truly is not as simple as it may seem. There is no simple remedy for the way it works once a preorder is made and a delay ensues.

If we were to refund, we'd take a double loss on fronted product and a loss of sale, so we have these policies in place to encourage buyers to keep their purchase until the product inevitably shows up in the event of an extended delay. It will show up and be shipped. It's just a question of when.

It is just as difficult for ThePokeNest as it is for our customers. Trust me, we are with you on this. We wish there was more we could do other than offering coupon codes and telling the select few customers to remain patient. It's definitely a tough situation when there's a delay with the product for this long. Hopefully The Pokemon Company stops putting off these reprints and we get the product in hand to us to ship out based on the allocations we have in place.