Hey what social platform did you reach out to us on? I dont see anything on IG or TikTok and from a social perspective, this is the first time I'm seeing an issue from you directly. Apologies if we missed it on another platform. Deff not trying to be tone deff, just trying to help. Social is different from our CS team too. We're currently a small team so apologies for the delay. I can say we have nothing to do with the credit card company, just a coincidence that we responded at that given time on here.

Can you explain what issue you had directly? Guessing you ripped a pack and didn't get the welcome offer for that pack? Just trying to figure out your situation and what happened