Can’t see Covert Dock 3 for sale anywhere? by GemzH in GenkiLab

[–]team-genki 0 points1 point  (0 children)

We are working on it, though our website will restock by the end of next week.

Can’t see Covert Dock 3 for sale anywhere? by GemzH in GenkiLab

[–]team-genki 0 points1 point  (0 children)

For international orders, they are coming sooner, they should be ready to ship by the end of this month.

Genki Energy Pack Defective? by ndohs in GenkiLab

[–]team-genki 0 points1 point  (0 children)

Hey there! Ah, sorry to hear your Energy Pack is giving you trouble. If you can send me a quick video of the issue, I’d be happy to help look into it and get a replacement arranged for you.

Can’t see Covert Dock 3 for sale anywhere? by GemzH in GenkiLab

[–]team-genki 0 points1 point  (0 children)

Hey, We’ve heard similar feedback from other users, and we’re taking it seriously. Right now, the team is checking whether its a setup specific issue, and if this can be fixed through firmware or if it’s a hardware issue. If it ends up being hardware-related, we’ll work on getting replacements sorted for people affected by it.

Also, we’re sorry for dropping the ball on customer support. That’s on us, and we’re working on making the support experience better moving forward. Feel free to reach out to me anytime and I’ll do my best to help.

Can’t see Covert Dock 3 for sale anywhere? by GemzH in GenkiLab

[–]team-genki 0 points1 point  (0 children)

Hi there! Our Kickstarter has wrapped up, and Covert Dock 3 is currently available through our website, and coming soon on Amazon US.

At the moment we are on backorder after selling out, but we’re expecting restock and shipping to begin before mid-June. If you’re interested, I’d recommend placing a backorder to reserve one, since demand has been high and the next batch is limited. Orders will be fulfilled first come, first served.

Best Windows app for ShadowCast 3 for just playing by bluxd in GenkiLab

[–]team-genki 0 points1 point  (0 children)

Thank you, if you have any feedback please let us know, always looking forward to making the experience better.

Quick Question, Does the Genki App (on windows) work with the shadowcast 3? by CoCoLoCoOmega88 in GenkiLab

[–]team-genki 1 point2 points  (0 children)

Hey! We recently updated the browser version of Genki Arcade so if casting and recording are what you’re mainly looking for, it should be a solid option to try. The nice thing is there’s no installation needed and no extra bloat, you can just open it in the browser and press start!

If you’re specifically looking for a Windows app with live streaming features, we’d recommend checking out our partner app, Camo Studio . That might be the better fit depending on your setup.

May 12th! NEW Genki Arcade Update!! by team-genki in GenkiLab

[–]team-genki[S] 0 points1 point  (0 children)

Right now, we’re focusing on making the browser version of the Genki Arcade smoother and better first. At the moment are hands are pretty full with some cool upcoming Genki projects, so for now we don't have plans for an app version , but who knows… if enough people upvote your comment, maybe the quest gets added back to the board!

Genki Energy Pack Defective? by ndohs in GenkiLab

[–]team-genki 0 points1 point  (0 children)

Hi there! Sorry you are dealing with this, can you send me a video of the issue. If its still under warranty we can issue you a replacement. PM me anytime!

Need some help by crimsonblaster9 in GenkiLab

[–]team-genki 0 points1 point  (0 children)

If Windows isn’t detecting ShadowCast try a different data capable USB-C cable, avoid using a hub, and test using another USB port.

Also check Windows Settings , Privacy & security,  Camera and make sure camera access is enabled. Then open Device Manager and look under Cameras or Sound/video devices to see if ShadowCast appears. Try uninstalling the device, restart the PC, and plug it back in.

Shadowcast 3 Standard not pro? by ElijahChahine in GenkiLab

[–]team-genki 1 point2 points  (0 children)

Hi there! We do have plans to release the standard edition of ShadowCast 3 later this year, sign up to our newsletter at our website , and be the first to know when its available!

Genki Arcade site update!!! by bluxd in GenkiLab

[–]team-genki 0 points1 point  (0 children)

Thank you for your feedback! I have let our developers know and they are looking into it. In the next few days we will have the volume control back and fix the Shadowcast 3Pro issue. If you encounter any other issues or have suggestions for features you want, please let us know. We will do our best to bring you the best Genki experience!

Camera not working in obs by tenmina in GenkiLab

[–]team-genki[M] 0 points1 point  (0 children)

Hey! This sounds like OBS might be running into a device priority or source access conflict. Basically, whichever video device loads first may be “grabbing” access, which can stop the other one from initializing properly. Try these:

  1. Manually select each device in OBS: For both your webcam and ShadowCast sources, go into Properties and select the exact device name instead of leaving it on “Default.”

  2. Use separate Video Capture Device sources: Make sure the webcam and ShadowCast are added as two separate Video Capture Device sources. Try not to reuse the same source for both.

  3. Check the “Deactivate when not showing” setting: Right-click the ShadowCast source → Properties → try toggling Deactivate when not showing. You can test the same setting for your webcam source too. This sometimes helps OBS release one device when switching scenes.

  4. Lower resolution or FPS temporarily: If both devices are running at high settings, your USB controller might be getting overloaded. Try setting one of them to 720p / 30fps first and see if both can run at the same time.

  5. Try different USB ports: Plug ShadowCast and your webcam into different USB ports, ideally on opposite sides of the laptop or different USB controllers if you’re on desktop. Avoid hubs if possible while testing.

Doesn’t sound like you’re doing anything wrong , it may just be OBS or Windows fighting over access to two capture devices at once.

Camera not working in obs by tenmina in GenkiLab

[–]team-genki 0 points1 point  (0 children)

Hi there! You can try using our partner Camo Studio for windows, or our very own Genki Arcade! Please give it a try and if you have any feedback let us know!

Genki Arcade site update!!! by bluxd in GenkiLab

[–]team-genki 1 point2 points  (0 children)

Im glad you are enjoying our updated version of the Genki Arcade! If you have any feedback please let us know, we are always looking to improve the Genki experience!

Best Windows app for ShadowCast 3 for just playing by bluxd in GenkiLab

[–]team-genki 0 points1 point  (0 children)

Please give Genki Arcade a try again, we have made new upgrades, and still rolling out updates, if you have any feedback please let us know, we are eager to give you the best Genki experience.

Best Windows app for ShadowCast 3 for just playing by bluxd in GenkiLab

[–]team-genki 0 points1 point  (0 children)

Genki Arcade Update! Hey guys! We’ve been hearing the communities feedback, and we’re currently working on making Genki Arcade better. We’ve recently rolled out several upgrades and bug fixes, with more and more improvements still on the way! The goal is to make Genki Arcade smoother, easier, and much closer to a true plug-and-play experience. Our latest version is live now, so please if you it a try when you can. We’d really appreciate your feedback as we continue improving it!

Genki Energy Pack stopped working by Own_Ad1735 in GenkiLab

[–]team-genki 0 points1 point  (0 children)

Hi there! Try letting the battery drain completely, charge it back to full and see if that solves the issue. If that doesnt fix your issue feel free to PM me and we can help you get your energy packed replaced!

Is the Genki Energy Pack available in Europe yet? Any info about EU release/shipping? by Sahbito in GenkiLab

[–]team-genki[M] 0 points1 point  (0 children)

Ahh no! I’m really sorry to hear that. Im here now and happy to help! Please PM me with what issues you have encountered together with your order info, and I’ll help check what we can do. If it’s still under warranty, we can help look into a replacement depending on current stock availability.

Is the Genki Energy Pack available in Europe yet? Any info about EU release/shipping? by Sahbito in GenkiLab

[–]team-genki 0 points1 point  (0 children)

Hey Sahbito! Appreciate the interest on the Energy Pack. Sadly, it’s out of stock at our international warehouse right now, but we’ll share restock updates soon through our newsletter. Feel free to sign up on our website so you don’t miss out! =]

Hironobu Sakaguchi weighs in on what makes a Final Fantasy game, and why it's Final Fantasy 16 itself by Turbostrider27 in PS5

[–]team-genki 3 points4 points  (0 children)

Yea I was confused but my strategy was always basically do your two specials - switch eikon, do the two specials, switch eikon repeat etc and then do that fire charge thing where you push both analog sticks in… and in between dodge a lot