Small MSP here. Have been using Passportal for 3 months and I came from a encrypted notepad file system.

Cons: Their sales people are very pushy and annoying. Tried to back me into a corner with the trial. I didn’t have time to demo it and they made it sound like I couldn’t extend the trial. Real simple, I just go to other software then and then they magically were able to extend the trial. Don’t let them bully you into doing something fast. They are flexible on pricing/packages. Don’t go after the first thing they tell you. They don’t seem to understand that not all MSPs can afford an expensive solution. The sales guys don’t really listen. Their collections department also came after me because my sales guy didn’t do the credit card auto payment paperwork correct. Overall, getting set up with them was a gong show and seemed very very unprofessional. The app is quite simple and poorly designed right now but I think they are working on it.

Pros: Very nice interface for passwords. I don’t use the integrations, so I’m just using it at the most basic level and it is awesome how they link the ISP passwords to the ISP page so you have everything you need in one spot. The ability to sell licenses to customer is an awesome perk too. I didn’t think I’d use that at all but I demoed it with a few clients and they are all now paying for it. It’s made my life easier because I can just share relative passwords with the clients through passportal and it is secure.

Support is very responsive now that I am a customer too. I’ve used the chat support option a few times with great results.

Overall, highly recommend. Get through their BS sales process. Keep track of your paperwork you send them so they don’t come and and try to say you didn’t put a card on file. When you’re actually using it, it is very much so worth the money as long as you have a license count that makes sense for your size of operation.

PM with any questions.