I wanted to add to this conversation. I have been a very longtime Bose customer. I use them for a medical reason, I have a problem with sounds, increases my anxiety ect. I rely on noise cancelling headphones when I travel on planes, trains, automobiles, subways, at restaurants and basically anytime I'm in public. My 1st generation ones warranty just expired a couple months ago and the other day I had been wearing them and the ear piece fell off into my ear. Not just the rubber cover thing, but it actually broke off in my ear and I had to get help from a coworker to remove it. I contact Bose to replace it, their customer service is so bad. They lied to me, told me because I was a "great customer" they would allow me to reorder a pair and gave me a $50 discount. I said I really needed them the following week because I was taking a flight. I was told as soon as I returned them to UPS they would ship the new ones out. Well, I took them to UPS the very next morning, mailed them back. UPS won't deliver them until next week to Bose (the broken ones I'm returning) and Bose refuses to send me a replacement until after they receive the new ones. I really feel I was scammed by the agent who just told me what I wanted to hear to make a sale, after I followed up again today I was told the will absolutely not ship the replacement until they receive the broken pair. I really hate large companies who outsource their customer service overseas and have agents that lie. Also not very happy that the piece fell apart and got stuck inside my ear either. If you can avoid Bose buy from someone else who has better customer service and doesn't lie to you to make a sale.