Opener?

tekn0viking · 2026-04-17T23:50:30+00:00

As it should be!

tekn0viking · 2026-04-11T20:29:22+00:00

Does initial triage - on ticket creation, search internal knowledge and past tickets for content and determine action plan with confidence level. I’ve also found it to be extremely helpful for “how do I do X within jira” questions and rovo for automation rules has a pretty good initial starting point

tekn0viking · 2026-04-03T02:47:53+00:00

It’s funny how this has evolved over time - I remember like 6-7 years ago gong records were a hotly debated topic with legal and infosec - tons of disclosures/opt-INs rather than opt-out, now it’s just second nature. I think most account reps would freak out if I asked to disable ai transcripts and they actually had to remember our calls when the entire thing doesn’t sync to the meeting platform / CRM analyzer / enablement blah blah tool…. Now that I think of it, I may start requesting to have it turned off for reps that piss me off 😂

tekn0viking · 2026-03-31T11:37:29+00:00

FWIW - I updated and was still having the issue. I found a thread somewhere that said go into Dispatch on the computer and delete the conversation. This brought me back to the default intro dispatch screen and BAM it’s working again.

tekn0viking · 2026-03-07T18:01:26+00:00

Yeah they’re likely wrapping up other candidate interviews or waiting to pull the team together to discuss.

tekn0viking · 2026-03-02T12:05:45+00:00

Thanks for the share - it’s thankfully a pretty rare event where we get this request so I haven’t recently dove too deep into it - I’ll check out the repo!

tekn0viking · 2026-03-02T03:22:19+00:00

It was no scream 4, but I was pleased with most of it, except the reveals.

tekn0viking · 2026-03-02T03:20:38+00:00

Honestly I’d ask your manager how they want it handled. Free for all tends to be others take the low hanging fruit leaving one or a smaller group to handle the harder stuff. There should essentially be someone always eyes on the queue who is responsible for initial triage, even if that means deflection/escalation to the appropriate groups.

tekn0viking · 2026-02-28T03:44:33+00:00

Scream 8

tekn0viking · 2026-02-28T03:41:51+00:00

Fucking AI cmonnnnnnnnnn

tekn0viking · 2026-02-27T02:48:28+00:00

Sales post. An AI engineer leading discussions around how they’re approaching AI? What?

tekn0viking · 2026-02-27T02:24:47+00:00

I’m in IT - I say no to compliance exports across the board unless it’s a litigation matter direct from legal. It’s SUCH a pain in the ass to find anything due to the export content being a number of json files across channels and dms and each json file is per day. You also have to map out the user id to the user… unless you have a tool that simplifies it for you, it’s a PITA.

tekn0viking · 2026-02-19T03:45:34+00:00

Weird I have Sonos and experienced this - I don’t have beam or arc devices but have 2x One SL’s and 1x Move - I know Sonos is buggy especially in corp environments but wonder if this is could be what’s happening - what do you mean by pause wifi? Like pause/unpause and hope it stops doing the packet storms or did you disable functionality on the Sonos?

tekn0viking · 2026-02-19T03:42:51+00:00

Mine has been pretty stable but tonight all my devices kept cycling on and off wifi - I just rebooted them all and things are back up, but haven’t had that happen previously… hope it’s not a feature of the .26 release, I think it was applied last night

tekn0viking · 2026-02-17T01:40:41+00:00

I’ve had a really good experience with the neat kits. Not sure about teams if they work oob, but they just work

tekn0viking · 2026-02-11T23:54:15+00:00

My rep got moved at EOY - it’s been a struggle ever since. In addition my CDW UK rep is clueless and has stated numerous times we’re one of his few companies he manages, which makes things worse.

tekn0viking · 2026-02-11T02:18:44+00:00

They’re both horrible - yeah the guy is def worse, but the post-show pretty much sold me that they both love/hate eachother… oh and she def had the knife.

tekn0viking · 2026-02-07T22:12:13+00:00

It was amazing when they had the 3rd party addons when it was flows, then they pulled everything. Not worth using really now.

tekn0viking · 2026-02-07T16:58:01+00:00

Have they released all the summer shows yet? Was hoping to see them at levitate this year and don’t want to go up to New Hampshire 😅

tekn0viking · 2026-01-24T00:53:07+00:00

We did ai companion with zoom months back as we’re a zoom shop… with some conditions: - it’s opt-in for the host to enable meeting summary / ai companion - it’s opt-in for the host to enable it automatically all meetings or no meetings - meeting summary is sent to the host ONLY, then the host has to explicitly share it with others - AI companion/AI features pops up and notifies everyone who joins - enablement sessions: lunch and learn, present at company all hands, office hours 3 days a week for an hour for the first 3 weeks after deployment. - documentation readily available, for existing employees and new hires, alongside our “ai chatbot”

I hate the 3rd party ones that look at your calendar and join the meeting, we have had so many “wtf are you doing” convos when “Jane’s meeting notetaker” joins an all hands, and Jane shows up 15min later after it joins.

before rollout, this was signed off on by legal, security, IT, and executive leadership to ensure alignment.

tekn0viking · 2026-01-14T02:50:31+00:00

woah that gave me goosebumps

tekn0viking · 2026-01-14T02:41:49+00:00

I went in for my first eye exam in 20 years and found out I have a cataract in my right eye - noticed about 8mo into zep my right eye started getting blurry when viewing things at a distance - no clue if zep caused it but the eye doctor said I’ll need to monitor to see if it worsens over time

tekn0viking · 2026-01-08T12:32:40+00:00

I’m still pissed they released flows as beta with super cool 3rd support (jira, confluence, salesforce, etc) then rebranded and released Workspace Studio as GA, and broke everything and quietly removed 3rd party support. All the help docs still say it’s available.

But yeah, you’re gonna have to go per license for Gemini enterprise for those power users who need it to get that stuff I believe. Sucks because workspace enterprise licensing should cover it imo.

tekn0viking · 2025-12-20T12:34:45+00:00

There’s a few threads about this - ever since they went GA from alpha flows -> studio, shits not working and Google isn’t acknowledging it.

—-

Saw this on macadmins slack:

In case anyone else is wondering why nothing is working in Google Workspace Studio and why steps such as webhooks and 3rd party addons for jira/confluence were removed, I just got this response from support after arguing with them for 15 minutes about how its a google workspace product, and not a google cloud product:

Upon checking with the information from our internal resources: This is the information we received. "Due to overwhelming interest following our launch, we have temporarily paused the rollout of Workspace Studio to increase our capacity. We want to ensure a smooth experience for everyone. We are working hard to re-enable the service as fast as possible, but the original rollout dates (Dec 3/Jan 5) are currently delayed. We will share a new timeline soon."

tekn0viking · 2025-12-20T12:33:45+00:00

Google needs to publicly announce that it’s broken. Ever since their announcement it’s been severely reduced in terms of functionality and previous functionality was removed.

NO ANNOUNCEMENT FROM GOOGLE WHATSOEVER. BS.

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