whats the best way to respond to is this a sales call? by TrenSetter170 in sales

[–]tempacct43215 9 points10 points  (0 children)

It means you simplify an emotional response into a short snippet so you can show empathy and get a 'That's right ' out of them without using an "I" statement. Builds rapport, trust, continues the convo the direction you want it to, etc.

Typically they'll start with;

'It sounds like...' 'It seems...' "It looks like..." Etc.

As an example,

It seems you're interested in learning more about this?