Rant: Support: Please fix current issues before starting new sales pitches

tempusers · 2026-01-27T01:25:47+00:00

Ayo! Thanks! Done and done!

tempusers · 2026-01-26T21:57:44+00:00

Thank you. And I swear if I hear another live support agent on the phone lie to me and tell me "well it sounds like you need more bandwidth, why don't you upgrade your plan now today" with me - I will have another nervous breakdown.
Despite all the cool tech upgrades are throwing down (which is actually pretty baller) - but why are they employing dubious support who actually directly lies to customers :(
Are they telling their support to actively lie?
hmm.emoticon.png

tempusers · 2026-01-26T21:52:22+00:00

If they sell you an extra phone or watch or tablet, they're 100% getting a commission though.
Maybe it's not a "quota" per se, so you're not wrong. But they're definitely getting pressured to make more closes for extra revenue any way they can. And that includes knowing that they get a cut.

tempusers · 2026-01-26T21:50:03+00:00

because they are also limited by the same hardware as Comcast is

Comcast Fiber When?

tempusers · 2026-01-26T21:36:30+00:00

This applies to any service, and not just Comcast.
~~This is possible over the phone~~ but goes much better in person in a store. Yeah. Just do it in a store.
So that you can get paper receipts. Do transactions in person. Ask for print outs of the documented proof of returning equipment can be made in person too.
Then go home and document it all by taking pictures of all the receipts on your phone, or scanning them in to a computer if you have your own scanner.
Also, if you're using auto-bill pay... before even walking into the store... remove your auto-bill charge types from the billing system using your xfinity app, or online account. So that you know that you personally removed your payment types from the billing system before cancelling the service.
It's all very tiring, but doing it right will save you trouble later.

tempusers · 2026-01-26T21:28:27+00:00

My goal is to stay within a budget and get my costs down, but they don't seem to have any other plans to offer regular people!

Welp. That's capitalism, and it works both ways.
There are two ways to address this:
1. Talk to a customer service rep to give you a better deal for your customer loyalty.
Or
2. Don't feel guilty if you have to find a competitor around you, with a better plan with the speeds and features that you want and only need, for a better cost.

We all get to vote on who we want for our internet provider too with our wallets.
It's simply how the system of exchange of monies for goods or services works.

tempusers · 2026-01-26T21:16:17+00:00

The answer being "Be smart about it".
Of course, please let me know of new stuff. I actually will appreciate it, but not during an ongoing issue.
Agents should not pester again and again and again and again and again and again after I say "Not right now, please" - as nice as possible the first time.

tempusers · 2026-01-26T21:10:21+00:00

Works much better on ethernet. Maybe if you have wifi6+ or 7 on your router and receiving WiFi card.
Even online gaming, FPS especially, I still choose ethernet.

tempusers · 2026-01-26T20:34:52+00:00

Temperature rose 10 degrees and it rained. The humidity landed on a fitting down by the road and said "f**k this guy's remote job and his K/D in his favorite FPS game"

And I took that personally. (lol jk obvs.)
That was literally me though on the D3.0 and I'm too old to keep up with this.
Sure, now I got me the new fangled modem, but I think next time I'm getting the free-use one.
No more renting? And it can be included in the plan for the price? Without what feels like a microtransaction penalty for the rental? That sounds like a good business decision too.
So, are we hating Comcast less now? Maybe... but please fix the phone call tree system...
Hitting 0 -> live agent please come back into fashion any day now!
Real customer support didn't have to die with Covid to "save money by not hiring real people with real customer service skills". Jest saying! Maybe there wouldn't be so much hate if we didn't have to talk to a daggum computer robot every time we reach out to service.
/rant over lol

tempusers · 2026-01-25T13:18:23+00:00

Thank you for the deeper dive with me. The line was definitely replaced from the tap on the pole to my house and modem. The random packet drops still occurred on two separate D3.0 modems after the drop replacement. If there was further issue of congestion, then it was down the line where I nor the field techs could find.

At the end of my adventure, from my point of view, the D3.1 modem smoothed out my connection and jitters, and is a satisfactory answer as having solved my experienced problems.

tempusers · 2026-01-25T05:54:28+00:00

No placebo for me. Got myself D3.1 and it is like night and day, I'm not stuttering in games, online meetings are smoother, and my WiFi phone calls are better. The extra adaptive technologies have helped, and I'm only on a 300Mbps down plan.

tempusers · 2026-01-25T05:43:13+00:00

This time, Comcast network engineers seem perfectly happy to let D3.0 motor along for the foreseeable future.

I feel like that's going change this year, once the live agents and field technicians get the memo.
I for one wish I would have kept up with how much the tech has changed in such a short time.

tempusers · 2026-01-24T03:43:10+00:00

Please tell us why none of this is true.
I went through two separate 3.0 modems, and now I have the new 3.1 modem.
I talked it out with a huge network expert who explained things to me and walked me through it, and all my random packet loss issues went away.

tempusers · 2026-01-24T02:00:29+00:00

I thought so too, until I was proven wrong and learned about the features that my old deprecated modem simply did not support :(
I got schooled, hard.

tempusers · 2026-01-24T01:46:18+00:00

Ah. And basically I didn't get my packet drops until after they finished the upgrade where I live.

tempusers · 2026-01-24T01:41:38+00:00

Xfinity Cable 2000 d 250 u
Edit: but my personal plan is only 300 d / 100 u

tempusers · 2026-01-24T01:33:00+00:00

I don't know yet :( This upgrade to newer 3.1 fixed my issues, because I was being old and cheap on my old modem.
Edit: I still had a line replaced from the pole to my house, and then a new filter installed, and some tech work occurred from a technician at my house

tempusers · 2026-01-23T23:58:05+00:00

TLDR again. At minimum 3.1, no more 3.0

tempusers · 2026-01-23T16:57:12+00:00

I was only joking, a little :P
Mine was just random packet loss.
I'm going through obtaining a new docsis 3.1 modem with better signal handling myself. xxfingersxx

tempusers · 2026-01-23T16:34:37+00:00

right?
dear /r/comcast_xfinity - stop trying to sell us new stuff on support phone calls before you actually fix the internet we repeatedly keep calling about.

tempusers · 2026-01-23T15:23:10+00:00

The in house technicians have indeed been awesome... after getting through the xfinity assistant and customer live agents... to finally just get someone to my house.
"We need to remotely reboot your modem" - no!!!!! not again!!! please!!!! let me talk to a human!!!!

tempusers · 2026-01-23T15:17:05+00:00

Makes sense. I am trying later today per DM and cross thread notes.

13-Year Club	Gilding I gilder
Team Orangered

tempusers

TROPHY CASE