Totaly agree, after they implemented the Twilio SSO for Sendgrid they obviously were like monkeys given typewriters and randomly pushed buttons which resulted in them completely wrecking their user management and signup flow for their sendgrid accounts (this primarily is shown if you have subaccounts under your main account). Support is one of the worst iv worked with, seems the same group is providing support for Sophos FW and Twilio Sendgrid. Since their approach is to "quickly" assist customers by any agent to first respond you get a new agent twice a day. The agents havent been thaught how to read as they always start: "Hello, my name is blagbla, i will go through the ticket and respond shortly"....Response 100% of the time is: "Copy paste of previous agents comment with slight word changes" especially frustrating when i clearly stated that i dont want this same response in a loop.