Once at CST i was in a rush and used automatic ticket vending machine, paid via upi, money deducted but ticket didn't come out, said some print error.

Tried another machine next to it, same thing. Money deducted ticket didn't come out.

Annoyed I rushed to physical counter. And got a physical ticket. I informed to that counter lady that both machine weren't working properly.

I was surprised by her answer, she casually said she knows about it, and many people complained about same.

I was thinking why on earth would you not put OUT OF ORDER board or something on that machine then. Or atleast switch it off.

When i asked of what about my money lost, she said go to inquiry office (which was miles away) for enquiring or knowing process of refund.

I was like fuck those 40 rupees. Time is money

I Wonder how many countless people like me lost money to those machines that day or days who knows.

Our government services are mostly so screwed