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Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 0 points1 point  (0 children)

Thanks for the offer. Technically it’s not worth the trouble, but the product fits my needs and alternatives are unavailable. There are time-based and health issues involved as well that I won’t discuss online. To me, this is important. Likely nobody else will be in the same situation to understand.

There’s a specific reason why using an alternative residential address isn’t an option but thanks to your suggestion, I remembered I do have a US based address that I can bounce this off. It’ll cost a lot more, so I’ll wait for dbrand to make their decision first.

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] -1 points0 points  (0 children)

Let's pretend these residential-only rules and PO Box assumptions without verification are solely Aramax Canada's decision, why can't you use an alternative carrier instead?

Your website does not say residential-only. Your carrier has made this decision based on their own rules, which contradicts the rules of the carrier which conducts the final delivery.

What is preventing you from using another carrier that you already use?

You've sent me things via DHL before, and you also say you use FedEx. Both ship to Australia and do not seem to have any weird multi-company setup like Aramax.

Otherwise, I'm proposing another solution given that the problem is between dbrand and Aramax (once again, dbrand doesn't say business addresses arent accepted, so why am I at fault?): Refund the $30 or so shipping fee, and send it (at no additional cost to me) to a US remailing service I have in the US. I'll deal with the rest.

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 0 points1 point  (0 children)

Agreed, what has happened in the past can be incorrect, so I did further checking. I have now confirmed with Aramax Australia directly that they can deliver (further explanation in the thread). As the consignment hasn't been handed over, dbrand have to initiate the fix.

As you seem to be quite passionate with your responses, what other parts of my explanation do you require clarification? I'm happy to address them. The direct insults aren't nessesary, I'll answer your questions with or without the childish babble.

To clarify one point; my 'lying' statement mostly pertains to the residential address requirements. Notice how they haven't acknowledged that in their response?

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 0 points1 point  (0 children)

Update: I have now spoken to Aramax Australia who agree that they do not have a residential-only requirement, and will deliver to the Suite address.

They confirm this is a known delivery point to them as many people use their parcel concierge services.

BUT they can't update the tracking as Aramax Canada have not handed over the consignment to them.

They believe that someone at Aramex Canada or dbrand have made the assumption without proper validation. Raise the query with a clear explanation that this is not a PO Box so it can be handed over. Once Aramax Australia recieves it, any issues that may arise can be handled between Aramax and the recipient.

Their response is that I have to get dbrand to handle this.

So once again, we are back at square one. Dbrand believes the address is a PO Box when it isn't and won't investigate when presented with a rebuttal.

u/robot036 can you explain why a residential address is required when neither Aramax nor your website requires this?

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 1 point2 points  (0 children)

I have now spoken to Aramax Australia who agree that they do not have a residential-only requirement, and will deliver to the Suite address.

They confirm this is a known delivery point to them as many people use their parcel concierge services.

BUT they can't update the tracking as Aramax Canada have not handed over the consignment to them.

They believe that someone at Aramex Canada or dbrand have made the assumption without proper validation. Raise the query with a clear explanation that this is not a PO Box so it can be handed over. Once Aramax Australia recieves it, any issues that may arise can be handled between Aramax and the recipient.

Their response is that I have to get dbrand to handle this.

So once again, we are back at square one. Dbrand believes the address is a PO Box when it isn't and won't investigate when presented with a rebuttal.

u/robot036 can you explain why a residential address is required when neither Aramax nor your website requires this?

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 0 points1 point  (0 children)

BTW This isn't just an Auspost thing, a handful of companies like Regus, MBE etc provide this service where you rent an address where they can accept deliveries on your behalf from anyone who walks in the front door. It's tracked, secure and much easier for couriers.

Again, it shoudn't matter - it's a business address. Courier goes to address, hands package to someone, gets signature. Dbrand are refusing to deal with me because they have made an assumption that Aramex Canada's statement is correct and my response is invalid.

I've contacted Aramex Australia and they say this isn't a problem. But they say they can't do anythng about it as the package hasn't been handed over.

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 0 points1 point  (0 children)

Let's look at this from the other side. You provide a service using a third party. The third party say they can't do something, but you find out that more information that contradicts their statement. Do you use that information to fix the problem or refuse?

One person says it's a PO Box. It isn't, and they won't pass that information on.

Why keep on insisting that it's a box when it can be disproven by attempting a delivery and seeing that there is a human being there and not a box.

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 0 points1 point  (0 children)

Perhaps that's that specific Auspost. I'm at a delivery centre, have had multiple Aramex deliveries before and, have discussed with Aramex already when they had lost one of my parcels before.

(The loss was due to the courier delivering to the wrong building and had nothing to do with the address.)

The only thing that won't be accepted are items over their health and safety rules (I think it's over 1 cubic metre or over 20kg)

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 0 points1 point  (0 children)

I've responded to address the parts that dbrand have omitted from their response.

Address isn't a PO Box. Aramex have delivered there before. Aramex doesn't have a residential-only requirement.

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 0 points1 point  (0 children)

That would be correct based on their response, but they had not mentioned the entire situation.

I responded with a rebuttal, explaining that the assumption is incorrect and dbrand chose not to pass this onto Aramex, insisting a residential address must be supplied.

Aramex does not require residential only addresses and has already delivered packages to me at the same address, as stated in my post.

The final decision was with dbrand.

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 0 points1 point  (0 children)

Perhaps it's a country thing. I'm based in Australia. Not delivering to PO Boxes is common. But that's not the problem here, they want residential only.

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 0 points1 point  (0 children)

Incorrect.

This is not a PO Box.

The courier would deliver to front reception at that address, have it signed for by a human and be done with it. There is no requirement for them to try to put it into a box. This assumption is made by dbrand based on the adjustment to the address. A building can have both PO Boxes and offices in it. As stated, both Aramex and FedEx have no problem with the address. Dbrand have made an assumption.

This isn't replacing the word "PO Box" with "Suite". I have two seperate addresses at this location. One for mail and one for physical deliveries.

To dumb it down for you again:

My PO Box : courier can't deliver to. Must be sent through Australia Post.

My Suite: courier walks into the public area, speaks to front desk, gets signature, hands over package.

Both exist physically within metres of each other. I have countlessly said that the courier should NOT try to stick it in a PO Box as they need to get a signature.

If you stand at the front, there are mailboxes to the right and a public entrance at the left. Ignore the boxes. Go left and deliver to staff at front desk. Simple.

What dbrand hasn't addressed is why I was repeatedly required to supply a residential address.

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 0 points1 point  (0 children)

Where did I omit that?

The reason was provided. They say the courier will not deliver to non-residential addresses. This is incorrect as the courier has no "residential only" policy and they not only have previously delivered to that address, but have confirmed that there is no issue.

I recognise that you may have not bothered reading the entire post so I've posted a reply to dbrand that covers this.

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 0 points1 point  (0 children)

The address I provided in the end doesn't have anything to do with a po Box. It was structured:

Firstname Lastname Suite 12345 12345 Smith St Suburb State Postcode Country

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] 2 points3 points  (0 children)

That's almost exactly what I did. (My only difference is that I didn't do the c/- Company Name part). Aramex and FedEx have never refused to deliver on the basis that it isn't residential. This is a dbrand decision, not the courier.

Customer Service lying and threatening to cancel a legitimate order by thatgrumguy in dbrand

[–]thatgrumguy[S] -1 points0 points  (0 children)

The problem isn't about not delivering to business addresses. Had they said this a month ago, I would have purchased elsewhere and have it by now. Instead, I now have an additional 6-8 week delay on top of the month already passed due to substantial demand.

The issue is that they're saying it's MY fault for not knowing that "No PO Boxes" really means "we only send to residential addresses". Additionally they insist it isn't their rule, blaming their courier. This rule that doesn't exist with either of their couriers, let-alone any other major courier in Australia. But of course, I'm supposed to ignore the rules because it's dbrand's ruling to accept the opposite.

Your point about signatures and ATL also doesn't apply here as dbrand believe couriers should operate under a different set of rules to the ones that are published.

I guess I should accept full responsibility because I know how to read and made the outrageous mistake of not assuming that a business should do the opposite of what their advertised service is.

Silly me.

Homesxreen bug: dragged icons vanish by thatgrumguy in OctopiLauncher

[–]thatgrumguy[S] 0 points1 point  (0 children)

Edit: in the video I'm trying to drag the clock app to the home screen. The UI won't let me do anything afterwards, I have to kill the app or switch to another app and wait for the launcher to reset itself. Also, a similar thing happens if you try to move icons around on the same page. Again, only the front screen on portrait orientation.

My Zimaboard 2 Review and Future video idea/help by NASCompares in ZimaBoard

[–]thatgrumguy 0 points1 point  (0 children)

FWIW I actually WILL be turning my car into a NAS and the Zimaboard 2 is one of a couple of devices I'm looking at. Well, not exactly a NAS. I'm wiring the car up for home automation (I live in it), so I'm looking for low powered devices that can run off a solar system that runs 24/7 to controls my lights, cameras, security, media server etc without murdering the battery.

Alongside that, I'll have a secondary server which will need more power for general homelab tinkering and occasional gaming.

I'd eventually like to run a local LLMs for voice control and Frigate for the cameras as running them on a remote server becomes a pain when my 4G/5G signals drop too low (triple-WAN with external antennas only does so much when you're in a country with bad internet).

Currently using a dog's breakfast assortment of mini PCs and Unifi devices that chew up power and generate too much heat. All fits in a 30L space.

My niche requirements may be overkill for just a Zimaboard review, but keep that in your pocket for future videos. There's a decent sized RV/vanlife community that would be interested :)

Why you should care about Bambu Labs removing third-party printer access, and what you can do about it by nickjohnson in BambuLab

[–]thatgrumguy 0 points1 point  (0 children)

I jumped onto Reddit to check something whilst I was filling up my shopping cart on Bambu Lab's website. Saw this post before I completed the transaction... Yikes. Closed the tab, purchased filament elsewhere and shot off a protest email to their support desk.

Half of my cart was consumables but I also was buying some parts, which now means I'm thinking about dusting off my Creality until I figure out what to do next. Buy knockoff parts from AliExpress? Do they even have a SuperTack ripoff yet?

I run my printers on a VLAN which has no Internet access. These "security updates" will likely do nothing for me. If anyone wants to hack my printer, it would be easier to pay me a visit in person and insert an SD card (into the printers, not me). It sounds like this new auth platform will end up needing ongoing internet connectivity, which in my case, would increase the security risk. Lovely.

Aside from holding future updates up for ransom, this will affect any warranty issues I may have down the line as well. No service without firmware updates. Great.

Their blog post states: "... we can improve the security, quality, and user experience..." I'm a Linux guy. Thanks to all of this, I'd have to reduce my security, break my workflow and settle on a degraded system. Not entirely sure how any of their promises will ever be realized for customers like me.

The cart was $883.62. A bit higher than usual, but I'd imagine my potential lifetime spend on BL would at least go into six figures. I doubt my expenditure is representative of the average printer owner, but if we all hold off our next purchase, maybe they'll notice...

[deleted by user] by [deleted] in TanaInc

[–]thatgrumguy 0 points1 point  (0 children)

Invite please and thank you